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HomeMy WebLinkAbout8.2 Customer Service Program • liripir 'ON Ld3ZI 06- °g/ // :OS SaIdoD zaqgaIs/aN aaAoTduis UP buTdoTanaa • s4uauoduro3 urPZbozd uoT;Tubooag aaAoTdur3 buTdoTanaa • urPabozd oDgoW aoTnzaS zaurogsn3 P 5UTUUPTd • uoTgpzgaTao ; o-xOT?I aoTnzaS zauroqsn3 P buTUUPTd • :sXsP; buTMoTTo; aq; q;-cm pabiigo sT aag4Twwoo all' •quaur3zpdap gaPa uiozj SanTTP;uasazdaz go pasTaduroo sT as;3TuU1o3 aqi •pagsTTgP;sa uaaq spq aaq;TunuoO aoTnzaS z0uio'4sna P 'urpzbozd aoTnzaS zaurogsnO alp go s3uauoduroo zaq;o aqa. q;-cm pPagP anour oq zapzo uI •buTuTPZ3 aoTnzaS zaurogsno 3onpuoo o3 s3uPgTnsuoo snoTzpn uroag STPSOdozd TPZanas bUTMaTnaz go ssaoozd alp uT ST 33pgs 'uoT;TppP uI •aTogw P SP ALTO egg pup 3uaur;zpdap aq; 'TPnpTATpuT aq3 03 sa3pTaz s3T SP aoTnzaS zauro4sno ssnosTp 03 quaru;zpdap gapa q;.TM qaur spq zabpupT A4TD ail; 'a;pp oil, s3uaurgsTTdurooap pup sTpob aoTnzaS apaoguTaz/a3ourozd 03 buTnuT3UO0 • 9 aoTnzas A3TTPnb zo; saaAoTdura buTpIPMaz pup buTzTuboOag •5 (AzogoaxTp aoTnzaS pup auogdaTaq asnoq-uT '{{oogpuPq aaAoTdura 'buTUTpz; agPTzdozddP ' •a•T) aoTnzaS 23TTPnb zanTTap 03 paau Aaqq. sToo3 aqs. g3-cm SaaAoIdura buTpTnoza 'S buTUTPZ; g5nozg3 sTTp{s aoTnzaS zaurogsno pup buTua3sTT 'uoT3POTUnunuoo buTOUPqu3 •t, spaau aDTnzas zauro3sno buTATT3uePI • E suoT3P3Oadxa aoTnzaS buTuT3ap ATzpa13 ' Z (3;0-XOTX /uoTgpagaTao/3uana TpTaads go adA . auros pToq) zauupur aTgpzouraur 'anT3Tsod P uT (saaAoTdura zaa3unTon pup Azpzodura3 '3Opz3uOO buTpnTOUT) saaAoTdura TTp 03 AOTTod OOTnzas aq; bUT3.POTununuoD . T :sTpob urpzbozd aoTnzaS zauro3SnJ buTMoTTo3 aq3 panozdds osTP TTOUnoD aqs 'zaurogsno 03 pzpbaz g3-cm AgdosoTTgd pup sanTpn s ,A4T0 age sauTT3no gOTtM 3uaura3235 AOTTod aoTnzaS zaurogsn3 P bUT3dopP 03 uoT3Tppp uI • SUOT3PTaz 1au1O3Sno go PazP aqg UT squaurgsTTduroOOP ;spd S ,A3TO aq3 uodn anozdurT puP pTTnq 03 sT =Bold age go asodznd aqs •urezbozd aoTnzaS zauro;snO P panozddp TTOUnoD A3TO au. '066T 30 zaqura3des ui :NOIZaIuOSaa '3a5png Z6-T66T A3 pasodozd aqs. go 3zpd SP TTOUnoD '4TD eq.; o; paquasazd eq TTTM ( •O;a 'buTuTPZ3 aoTnzaS zauro;sno 'zaggaTsMau aaAoidura 'uoT;Tubooaz aaAoTdura) s;uauoduroo urpzbozd zaq;o g3-cm pa;PTOossp s3so3 •0330W aoTnzaS zaurogsnD :INaWaIVIS AA eq.; go Tpnozddp g3-cm pameToossp sgsoo ou azP azagi `I � 'IKIONKNI3 o33ow aoTnzaS zaurogsnO anozddv :NOIINGN3ATW0032i (aa;;TUUUoo aoTnzaS zauro3sn3 age. go v ;Tpgaq uo zabpupr4 A4TD aq; 0ff. 3uS3sTssv 'pzTaxas-pzaTg uuy noq Aq pazpdazd ; odag) urezbozd aoTnzaS zauro3sn3 :ZO3rflls 1661 'OT aunt :MING:MIN DNIS33W 'I IONIlOO AI ID T.awA1K.Ls VGM DK N I U U R G 30 A S I O =3- The Committee decided that before holding a kick-off celebration or planning any other customer service activity, the City should first develop a customer service motto. The intent is to use the motto on special Customer Service stationary, prizes and related City property as determined by the City. The ideal motto should be "short and catchy" and should reflect the City' s philosophy regarding customer service. In order to accomplish this task and to involve all City personnel, the Committee elected to hold a "motto contest. " All City personnel including regular City employees, temporary and seasonal employees, City Council and Commissioners and contract personnel were invited to participate in the motto contest. There was an overwhelming response to the contest. Over 30 people participated in the contest and 157 mottos along with several creative logo suggestions were submitted. The Customer Service Committee narrowed the list of 157 mottos to FIVE! Subsequently, a ballot containing the top five mottos was distributed to all personnel for the official vote. Once again, the response was tremendous. Over 80 votes were counted and the motto selected by City personnel is "CITY OF DUBLIN - COMMITTED TO COMMUNITY SERVICE. " The Committee suggests that the winning motto be officially announced at the Customer Service Kick-off celebration which is tentatively scheduled for June 24, 1991, 5 : 30 p.m. in the Regional Meeting, and that the winner be recognized at that time. Lastly, the Committee recommends that the City Council officially approve the winning motto.