HomeMy WebLinkAboutItem 5.2 Agreement with HF&H Consultants, LLC for Solid Waste Contracts Support ServicesStaff Report
City of Dublin
File #:2026-119 Agenda Date:10/20/2026 Agenda #:5.2.
Agreement with HF&H Consultants, LLC for Solid Waste Contracts Support Services
TO: Honorable Mayor and City Councilmembers
FROM:Colleen Tribby, City Manager
Prepared By:Michelle Sung, Environmental Technician
EXECUTIVE SUMMARY:
The City Council will consider approving an agreement with HF&H Consultants, LLC for Solid Waste
Contracts Support Services.
STAFF RECOMMENDATION:
Adopt the Resolution Approving an Agreement with HF&H Consultants, LLC for Solid Waste Contracts
Support Services.
FINANCIAL IMPACT:
The agreement has a compensation limit of $470,000 over the three-year term. Charges will be based
on the work completed and will be funded by a combination of the Alameda County Waste Reduction
and Recycling Initiative (Measure D) Fund and the General Fund in accordance with the adopted
annual budget.
DESCRIPTION:
Background
The Environment and Sustainability Division of the Public Works Department utilizes consultants to
assist Staff with developing and implementing environmental programs required by state and local
regulations, and assisting with regular, ongoing programs and services. Consultants are solicited
through an open and competitive Request for Proposals (RFP) process.
On July 16, 2026, Staff issued an RFP for Solid Waste Contracts Support Services from qualified firms
to conduct a performance and compensation review of Amador Valley Industries (AVI) under its
Collection Service Agreement. The RFP also requested as-needed technical assistance and program
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File #:2026-119 Agenda Date:10/20/2026 Agenda #:5.2.
support related to the City’s collection agreement and solid waste, organics, and recyclables
processing agreements (Attachment 3). The RFP was sent to firms previously under contract with the
City and those who had expressed interest in providing the services. The RFP was also posted on the
City’s website.
The City received three submissions in response to the RFP. The proposals were evaluated based on
the following criteria: experience with public sector projects of similar nature and scope, familiarity
and experience with Alameda County and the local region, experience with delivering solid waste
technical assistance aligned with municipal best practices and state and local regulations, ability to
comprehensively manage multiple programs and projects, and satisfaction of previous clients,
including past performance with the City. Staff evaluated and ranked all submissions using a forced
ranking process. Based on the results of the evaluation, Staff determined that HF&H Consultants, LLC
most closely meets the City’s requirements and has the necessary background and experience in solid
waste contracts management and implementation (Attachment 4).
Agreement with HF&H Consultants, LLC
The proposed agreement with HF&H Consultants, LLC is for a three-year period from October 21,
2026, through October 20, 2029, with a total not-to-exceed compensation amount of $470,000. The
scope of work includes a performance and compensation review of the City’s franchise hauler, AVI,
and as-needed solid waste contract support and technical assistance services.
STRATEGIC PLAN INITIATIVE:
None.
NOTICING REQUIREMENTS/PUBLIC OUTREACH:
The City Council Agenda was posted.
ATTACHMENTS:
1)Resolution Approving an Agreement with HF&H Consultants, LLC for Solid Waste Contracts
Support Services
2)Exhibit A to the Resolution- Agreement with HF&H Consultants LLC
3)Request for Proposals
4)Proposal - HF&H Consultants, LLC
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Attachment 1
Reso. No. XX-26, Item X.X, Adopted XX/XX/2026 Page 1 of 1
RESOLUTION NO. XX – 26
A RESOLUTION OF THE CITY COUNCIL
OF THE CITY OF DUBLIN
APPROVING AN AGREEMENT WITH HF&H CONSULTANTS, LLC FOR SOLID WASTE CONTRACTS
SUPPORT SERVICES
WHEREAS, the City desires to engage the services of a consulting firm with specialized expertise
in the field of solid waste and recycling; and
WHEREAS, the City issued a Request for Proposals (RFP) for Solid Waste Contracts Support
Services and received three proposals from qualified firms; and
WHEREAS, Staff evaluated the proposals in accordance with the RFP rating criteria and
determined that HF&H Consultants, LLC best met the City’s desired scope of services based on the firm’s
background and experience with engagements of a similar nature and scope; and
WHEREAS, the City desires to enter into an agreement with HF&H Consultants, LLC for a not -to-
exceed amount of $470,000 over a three-year term for Solid Waste Contracts Support Services.
NOW, THEREFORE, BE IT RESOLVED that the City Council of the City of Dublin does hereby
approve the agreement with HF&H Consultants, LLC, attached hereto as Exhibit A.
BE IT FURTHER RESOLVED that the City Manager is authorized to execute the Agreement and
make any necessary, non-substantive changes to carry out the intent of this Resolution.
PASSED, APPROVED, AND ADOPTED BY the City Council of the City of Dublin, on this 20th day
of October, 2026 by the following vote:
AYES:
NOES:
ABSENT:
ABSTAIN:
______________________________
Mayor
ATTEST:
_________________________________
City Clerk
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Consulting Services Agreement between City of Dublin and 10/21/2026
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CONSULTING SERVICES AGREEMENT BETWEEN
THE CITY OF DUBLIN AND
HF&H CONSULTANTS, LLC
FOR
SOLID WASTE CONTRACTS SUPPORT SERVICES
THIS AGREEMENT for consulting services is made by and between the City of Dublin (“City”) and
HF&H Consultants, LLC (“Consultant”) (together sometimes referred to as the “Parties”) as of October 21,
2026 (the “Effective Date”).
Section 1. SERVICES. Subject to the terms and conditions set forth in this Agreement, Consultant
shall provide to City the services described in the Scope of Services attached as Exhibit A at the time and
place and in the manner specified therein. In the event of a conflict in or inconsistency between the terms
of this Agreement and Exhibit A, the Agreement shall prevail.
1.1 Term of Services. The term of this Agreement shall begin on the Effective Date and shall
end on October 20, 2029, unless the term of the Agreement is otherwise terminated or
extended, as provided for in Section 8. The time provided to Consultant to complete the
services required by this Agreement shall not affect the City’s right to terminate the
Agreement, as referenced in Section 8. Notwithstanding the foregoing, this Agreement
may be extended on a month-to-month basis for up to 6 months upon the written consent
of the Consultant and the City Manager, provided that: a) sufficient funds have been
appropriated for such purchase, and b) the price charged by the Consultant for the
provision of the services described in Exhibit A does not increase. None of the foregoing
shall affect the City’s right to terminate the Agreement as provided for in Section 8.
1.2 Standard of Performance. Consultant shall perform all services required pursuant to this
Agreement in the manner and according to the standards observed by a competent
practitioner of the profession in which Consultant is engaged .
1.3 Assignment of Personnel. Consultant shall assign only competent personnel to perform
services pursuant to this Agreement. In the event that City, in its sole discretion, at any
time during the term of this Agreement, desires the reassignment of any such persons,
Consultant shall, immediately upon receiving notice from City of such desire of City,
reassign such person or persons.
1.4 Time. Consultant shall devote such time to the performance of services pursuant to this
Agreement as may be reasonably necessary to meet the standard of performance
provided in Subsection 1.2 above and to satisfy Consultant’s obligations hereunder.
Section 2. COMPENSATION. City hereby agrees to pay Consultant a sum not to exceed $470,000,
notwithstanding any contrary indications that may be contained in Consultant’s proposal, for services to be
performed and reimbursable costs incurred under this Agreement. In the event of a conflict regarding the
amount of compensation between this Agreement and Consultant’s proposal, the Agreement shall prevail.
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Attachment 2
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City shall pay Consultant for services rendered pursuant to this Agreement at the time and in the manner
set forth herein. The payments specified below shall be the only payments from City to Consultant for
services rendered pursuant to this Agreement. C onsultant shall submit all invoices to City in the manner
specified herein. Except as specifically authorized by City in writing, Consultant shall not bill City for
duplicate services performed by more than one person.
Consultant and City acknowledge and agree that compensation paid by City to Consultant under this
Agreement is based upon Consultant’s estimated costs of providing the services required hereunder,
including salaries and benefits of employees and subcontrac tors of Consultant. Consequently, the Parties
further agree that compensation hereunder is intended to include the costs of contributions to any pensions
and/or annuities to which Consultant and its employees, agents, and subcontractors may be eligible. City
therefore has no responsibility for such contributions beyond compensation required under this Agreement.
2.1 Invoices. Consultant shall submit invoices, not more often than once a month during the
term of this Agreement, based on the cost for services performed and reimbursable costs
incurred prior to the invoice date. No individual performing work under this Agreement shall
bill more than 2,000 hours in a fiscal year unless approved, in writing, by the City Manager
or his/her designee. Invoices shall contain the following information:
▪ Serial identifications of progress bills; i.e., Progress Bill No. 1 for the first invoice, etc.;
▪ The beginning and ending dates of the billing period;
▪ A Task Summary containing the original contract amount, the amount of prior billings,
the total due this period, the balance available under the Agreement, and the
percentage of completion;
▪ A copy of the applicable time entries or time sheets shall be submitted showing the
following:
o Daily logs of total hours worked by each individual performing work under
this Agreement;
o Hours must be logged in increments of tenths of an hour or quarter hour;
o If this Agreement covers multiple projects, all hours must also be logged
by project assignment; and
o A brief description of the work, and each reimbursable expense .
▪ The total number of hours of work performed under the Agreement by Consultant and
each employee, agent, and subcontractor of Consultant performing services
hereunder;
▪ The Consultant’s signature;
▪ Consultant shall give separate notice to the City when the total number of hours
worked by Consultant and any individual employee, agent, or subcontractor of
Consultant reaches or exceeds 800 hours within a 12 -month period under this
Agreement and any other agreement between Consultant and City. Such notice shall
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include an estimate of the time necessary to complete work described in Exhibit A and
the estimate of time necessary to complete work under any other agreement between
Consultant and City, if applicable.
2.2 Monthly Payment. City shall make monthly payments, based on invoices received, for
services satisfactorily performed, and for authorized reimbursable costs incurred. City
shall have 30 days from the receipt of an invoice that complies with all of the requirements
above to pay Consultant.
2.3 Final Payment. City shall pay the last 10% of the total sum due pursuant to this
Agreement within 60 days after completion of the services and submittal to City of a final
invoice, if all services required have been satisfactorily performed.
2.4 Total Payment. City shall pay for the services to be rendered by Consultant pursuant to
this Agreement. City shall not pay any additional sum for any expense or cost whatsoever
incurred by Consultant in rendering services pursuant to this Agreement. City shall make
no payment for any extra, further, or additional service pursuant to this Agreement.
In no event shall Consultant submit any invoice for an amount in excess of the maximum
amount of compensation provided above , either for a task or for the entire Agreement,
unless the Agreement is modified prior to the submission of such an invoice by a properly
executed change order or amendment.
2.5 Hourly Fees. Fees for work performed by Consultant on an hourly basis shall not exceed
the amounts shown on the compensation schedule attached hereto as Exhibit A.
2.6 Reimbursable Expenses. Reimbursable expenses are specified in Exhibit A. Expenses
not listed in Exhibit A are not chargeable to City. Reimbursable expenses are included in
the total amount of compensation provided under this Agreement that shall not be
exceeded.
2.7 Payment of Taxes. Consultant is solely responsible for the payment of employment taxes
incurred under this Agreement and any similar federal or state taxes.
2.8 Payment upon Termination. In the event that the City or Consultant terminates this
Agreement pursuant to Section 8, the City shall compensate the Consultant for all
outstanding costs and reimbursable expenses incurred for work satisfactorily completed as
of the date of written notice of termination. Consultant shall maintain adequate logs and
timesheets to verify costs incurred to that date.
2.9 Authorization to Perform Services. The Consultant is not authorized to perform any
services or incur any costs whatsoever under the terms of this Agreement until receipt of
authorization from the Contract Administrator.
Section 3. FACILITIES AND EQUIPMENT. Except as set forth herein, Consultant shall, at its sole
cost and expense, provide all facilities and equipment that may be necessary to perform the services
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required by this Agreement. City shall make available to Consultant only the facilities and equipment listed
in this section, and only under the terms and conditions set forth herein.
City shall furnish physical facilities such as desks, filing cabinets, and conference space, as may be
reasonably necessary for Consultant’s use while consulting with City employees and reviewing records and
the information in possession of the City. The location, quantity, and time of furnishing those facilities shall
be in the sole discretion of City. In no event shall City be obligated to furnish any facility that may involve
incurring any direct expense, including but not limited to computer, long -distance telephone or other
communication charges, vehicles, and reproduction facilities.
Section 4. INSURANCE REQUIREMENTS. Before fully executing this Agreement, Consultant, at its
own cost and expense, unless otherwise specified below, shall procure the types and amounts of insurance
listed below against claims for injuries to persons or damages to property that may arise from or in
connection with the performance of the work hereunder by the Consultant and its agents, representatives,
employees, and subcontractors. Consistent with the following provisions, Consultant shall provide proof
satisfactory to City of such insurance that meets the requirements of this section and under forms of
insurance satisfactory in all respects , and that such insurance is in effect prior to beginning work .
Consultant shall maintain the insurance policies required by this section throughout the term of this
Agreement. The cost of such insurance shall be included in the Consultant’s bid or proposal. Consultant
shall not allow any subcontractor to commence work on any subcontract until Consultant has obtained all
insurance required herein for the subcontractor(s) and provided evidence to City that such insurance is in
effect. VERIFICATION OF THE REQUIRED INSURANCE SHALL BE SUBMITTED AND MADE PART OF
THIS AGREEMENT PRIOR TO EXECUTION. Consultant shall maintain all required insurance listed
herein for the duration of this Agreement.
4.1 Workers’ Compensation.
4.1.1 General Requirements. Consultant shall, at its sole cost and expense, maintain
Statutory Workers’ Compensation Insurance and Employer’s Liability Insurance for
any and all persons employed directly or indirectly by Consultant. The Statutory
Workers’ Compensation Insurance and Employer’s Liability Insurance shall be
provided with limits of not less than $1,000,000 per accident. In the alternative,
Consultant may rely on a self-insurance program to meet these requirements, but
only if the program of self-insurance complies fully with the provisions of the
California Labor Code. Determination of whether a self-insurance program meets
the standards of the California Labor Code shall be solely in the discretion of the
Contract Administrator.
The Workers’ Compensation policy shall be endorsed with a waiver of subrogation
in favor of the City for all work performed by the Consultant, its employees, agen ts,
and subcontractors.
4.1.2 Submittal Requirements. To comply with Subsection 4.1, Consultant shall
submit the following:
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a. Certificate of Liability Insurance in the amounts specified in the section;
and
b. Waiver of Subrogation Endorsement as required by the section.
4.2 Commercial General and Automobile Liability Insurance.
4.2.1 General Requirements. Consultant, at its own cost and expense, shall maintain
commercial general liability insurance for the term of this Agreement in an amount
not less than $1,000,000 and automobile liability insurance for the term of this
Agreement in an amount not less than $1,000,000 per occurrence, combined
single limit coverage for risks associated with the work contemplated by this
Agreement. If a Commercial General Liability Insurance or an Automobile Liability
form or other form with a general aggregate limit is used, either the g eneral
aggregate limit shall apply separately to the work to be performed under this
Agreement or the general aggregate limit shall be at least twice th e required
occurrence limit. Such coverage shall include , but shall not be limited to,
protection against claims arising from bodily and personal injury, including death
resulting therefrom, and damage to property resulting from activities contemplated
under this Agreement, including without limitation, blanket contractual liability and
the use of owned and non-owned automobiles.
4.2.2 Minimum Scope of Coverage. Commercial general coverage shall be at least as
broad as Insurance Services Office Commercial General Liability occurrence form
CG 0001 (most recent edition) covering comprehensive General Liability on an
“occurrence” basis. Automobile coverage shall be at least as broad as Insurance
Services Office Automobile Liability form CA 0001, Code 1 (any auto). No
endorsement shall be attached limiting the coverage.
4.2.3 Additional Requirements. Each of the following shall be included in the
insurance coverage or added as a certified endorsement to the policy:
a. The insurance shall cover on an occurrence or an accident basis, and not
on a claims-made basis.
b. City, its officers, officials, employees, and volunteers are to be covered as
additional insureds as respects: liability arising out of work or operations
performed by or on behalf of the Consultant; or automobiles owned,
leased, hired, or borrowed by the Consultant.
c. Consultant hereby agrees to waive subrogation which any insurer or
contractor may require from Consultant by virtue of the payment of any
loss. Consultant agrees to obtain any endorse ments that may be
necessary to effect this waiver of subrogation.
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d. For any claims related to this Agreement or the work hereunder, the
Consultant’s insurance coverage shall be primary insurance as respects
the City, its officers, officials, employees, and volunteers. Any insurance
or self-insurance maintained by the City, its officers, officials, employees,
or volunteers shall be excess of the Consultant’s insurance a nd shall not
contribute with it.
4.2.4 Submittal Requirements. To comply with Subsection 4.2, Consultant shall
submit the following:
a. Certificate of Liability Insurance in the amounts specified in the section;
b. Additional Insured Endorsement as required by the section;
c. Waiver of Subrogation Endorsement as required by the section; and
d. Primary Insurance Endorsement as required by the section.
4.3 Professional Liability Insurance.
4.3.1 General Requirements. Consultant, at its own cost and expense, shall maintain
for the period covered by this Agreement professional liability insurance in an
amount not less than $2,000,000 covering the licensed professionals’ errors and
omissions. Any deductible or self-insured retention shall not exceed $150,000 per
claim.
4.3.2 Claims-Made Limitations. The following provisions shall apply if the professional
liability coverage is written on a claims -made form:
a. The retroactive date of the policy must be shown and must be before the
date of the Agreement.
b. Insurance must be maintained and evidence of insurance must be
provided for at least 3 years after completion of the Agreement or the
work, so long as commercially available at reasonable rates.
c. If coverage is canceled or not renewed and it is not replaced with another
claims-made policy form with a retroactive date that precedes the date of
this Agreement, Consultant shall purchase an extended period coverage
for a minimum of 3 years after completion of work under this Agreement.
d. A copy of the claim reporting requirements must be submitted to the City
for review prior to the commencement of any work under this Agreement.
4.3.3 Submittal Requirements. To comply with Subsection 4.3, Consultant shall
submit the Certificate of Liability Insurance in the amounts specified in the section.
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4.4 All Policies Requirements.
4.4.1 Acceptability of Insurers. All insurance required by this section is to be placed
with insurers with Best’s rating of no less than A:VII.
4.4.2 Verification of Coverage. Prior to beginning any work under this Agreement,
Consultant shall furnish City with complete copies of all Certificates of Liability
Insurance delivered to Consultant by the insurer, including complete copies of all
endorsements attached to the policies. All copies of Certificates of Liability
Insurance and certified endorsements shall show the signature of a person
authorized by that insurer to bind coverage on its behalf. If the City does not
receive the required insurance documents prior to the Consultant beginning work,
it shall not waive the Consultant’s obligation to provide them. The City reserves
the right to require complete copies of all required insurance policies at any time.
4.4.3 Deductibles and Self-Insured Retentions. Consultant shall disclose to and
obtain the written approval of City for the self-insured retentions and deductibles
before beginning any of the services or work called for by any term of this
Agreement. At the option of the City, either: the insurer shall reduce or eliminate
such deductibles or self-insured retentions as respects the City, its officers,
employees, and volunteers; or the Consultant shall provide a financial guarantee
satisfactory to the City guaranteeing payment of losses and related investigations,
claim administration and defense expenses.
4.4.4 Wasting Policies. No policy required by this Section 4 shall include a “wasting”
policy limit (i.e., a limit that is eroded by the cost of defense).
4.4.5 Endorsement Requirements. Each insurance policy required by Section 4 shall
be endorsed to state that coverage shall not be canceled by either party, except
after 30 days’ prior written notice has been provided to the City.
4.4.6 Subcontractors. Consultant shall include all subcontractors as insureds under its
policies or shall furnish separate certificates and certified endorsements for each
subcontractor. All coverages for subcontractors shall be subject to all of the
requirements stated herein.
4.5 Remedies. In addition to any other remedies City may have if Consultant fails to provide
or maintain any insurance policies or policy endorsements to the extent and within the time
herein required, City may, at its sole option , exercise any of the following remedies, which
are alternatives to other remedies City may have and are not the exclusive remedy for
Consultant’s breach:
▪ Obtain such insurance and deduct and retain the amount of the premiums for such
insurance from any sums due under the Agreement;
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▪ Order Consultant to stop work under this Agreement or withhold any payment that
becomes due to Consultant hereunder, or both stop work and withhold any payment,
until Consultant demonstrates compliance with the requirements hereof; and/or
▪ Terminate this Agreement.
Section 5. INDEMNIFICATION AND CONSULTANT’S RESPONSIBILITIES.
Consultant shall, to the extent permitted by law , including without limitation California Civil Code Sections
2782 and 2782.8, indemnify, hold harmless, and assume the defense of, in any actions at law or in equity,
the City, its employees, agents, volunteers, and elective and appointive boards, from all claims, losses, and
damages, including property damage, personal injury, death, and liability of every kind, nature and
description, arising out of, pertaining to or related to the negligence, recklessness or willful misconduct of
Consultant or any person directly or indirectly employed by, or acting as agent for, Consultant, during and
after completion of Consultant’s work under this Agreement.
With respect to those claims arising from a professional error or omission, Consultant shall defend,
indemnify, and hold harmless the City (including its elected officials, officers, employees, and volunteers)
from all claims, losses, and damages arising from the professionally negligent acts, errors or omissions of
Consultant; however, the cost to defend charged to Consultant shall not exceed Consultant’s proportionate
percentage of fault.
Consultant’s obligation under this section does not extend to that portion of a claim caused in whole or in
part by the sole negligence or willful misconduct of the City.
Consultant shall also indemnify, defend , and hold harmless the City from all suits or claims for infringement
of any patent rights, copyrights, trade secrets, trade names, trademarks, service marks, or any other
proprietary rights of any person or persons because of the City or any of its office rs, employees, volunteers,
or agents’ use of articles, products, things, or services supplied in the performance of Consultant’s services
under this Agreement; however, the cost to defend charged to Consultant shall not exceed Consultant’s
proportionate percentage of fault.
Consultant shall indemnify, defend with counsel acceptable to City, and hold harmless City and its officers,
elected officials, employees, agents and volunteers from and against any and all liability, loss, damage,
claims, expenses, and costs (including without limitation, attorney’s fees and costs and fees of litigation)
(collectively, “Liability”) of every nature arising out of or in connection with Consultant’s performance of the
services called for or its failure to comply with any of its obligations co ntained in this Agreement, except
such Liability caused by the sole negligence or willful misconduct of City.
Notwithstanding the foregoing, to the extent this Agreement is a “construction contract” as defined by
California Civil Code Section 2782, as may be amended from time to time, such duties of Consultant to
indemnify shall not apply when to do so would be prohibited by California C ivil Code Section 2782.
Notwithstanding the foregoing, with respect to any claim arising out of Consultant’s performance of
professional services, Consultant’s obligations to indemnify and defend are as set forth in the second
paragraph of this Section 5, and the cost to defend charged to Consultant shall not exceed Consultant’s
proportionate percentage of fault. This paragraph does not limit Consultant’s obligations under any other
paragraph of this Section 5.
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The Consultant’s obligation to defend and indemnify shall not be excused because of the Consultant’s
inability to evaluate Liability or because the Consultant evaluates Liability and determines that the
Consultant is not liable to the claimant. The Consul tant must respond within 30 days to the tender of any
claim for defense and indemnity by the City. If the Consultant fails to accept or reject a tender of defense
and indemnity within 30 days, in addition to any other remedy authorized by law, so much of the money due
the Consultant under and by virtue of this Agreement as shall reasonably be considered necessary by the
City, may be retained by the City until disposition has been made of the claim or suit for damages, or until
the Consultant accepts or rejects the tender of defense, whichever occurs first.
Section 6. STATUS OF CONSULTANT.
6.1 Independent Contractor. At all times during the term of this Agreement, Consultant shall
be an independent contractor and shall not be an employee of City . This Agreement shall
not be construed as an agreement for employment. City shall have the right to control
Consultant only insofar as the results of Consultant’s services rendered pursuant to this
Agreement and assignment of personnel pursuant to Subsection 1.3; however, otherwise
City shall not have the right to control the means by which Consultant accomplishes
services rendered pursuant to this Agreement. Consultant further acknowledges that
Consultant performs services outside the usual course of the City’s business and is
customarily engaged in an independently established trade, occupation, or business of the
same nature as the Consultant performs for the City and has the option to perform such
work for other entities. Notwithstanding any other City, state, or federal policy, rule,
regulation, law, or ordinance to the contrary, Consultant and any of its employees, agen ts,
and subcontractors providing services under this Agreement shall not qualify for or
become entitled to, and hereby agree to waive any and all claims to, any compensation,
benefit, or any incident of employment by City, including but not limited to elig ibility to
enroll in the California Public Employees Retirement System (PERS) as an employee of
City and entitlement to any contribution to be paid by City for employer contributions and/or
employee contributions for PERS benefits.
6.2 Consultant Not an Agent. Except as City may specify in writing, Consultant shall have no
authority, express or implied, to act on behalf of City in any capacity whatsoever as an
agent. Consultant shall have no authority, express or implied, pursuant to this Agreement
to bind City to any obligation whatsoever.
Section 7. LEGAL REQUIREMENTS.
7.1 Governing Law. The laws of the State of California shall govern this Agreement.
7.2 Compliance with Applicable Laws. Consultant and any subcontractors shall comply with
all laws and regulations applicable to the performance of the work hereunder , including,
but not limited to, the California Building Code, the Americans with Disabilities Act, and any
copyright, patent or trademark law . Consultant’s failure to comply with any law(s) or
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regulation(s) applicable to the performance of the work hereunder shall constitute a breach
of contract.
7.3 Other Governmental Regulations. To the extent that this Agreement may be funded by
fiscal assistance from another governmental entity, Consultant and any subcontractors
shall comply with all applicable rules and regulations to which City is bound by the terms of
such fiscal assistance program.
7.4 Licenses and Permits. Consultant represents and warrants to City that Consultant and
its employees, agents, and any subcontractors have all licenses, permits, qualifications,
and approvals of whatsoever nature that are legally required to practice their respective
professions. Consultant represents and warrants to City that Consultant and its
employees, agents, and any subcontractors shall, at their sole cost and expense, keep in
effect at all times during the term of this Agreement any licenses, perm its, and approvals
that are legally required to practice their respective professions. In addition to the
foregoing, Consultant and any subcontractors shall obtain and maintain during the term of
this Agreement valid Business Licenses from City.
7.5 Nondiscrimination and Equal Opportunity. Consultant shall not discriminate, on the
basis of a person’s race, sex, gender, religion (including religious dress and grooming
practices), national origin, ancestry, physical or mental disability, medical condition
(including cancer and genetic characte ristics), marital status, age, sexual orientation, color,
creed, pregnancy, genetic information, gender identity or expression, political affiliation or
belief, military/veteran status, or any other classification protected by applicable local,
state, or federal laws (each a “Protected Characteristic”), against any employee, applicant
for employment, subcontractor, bidder for a subcontract, or participant in, recipient of, or
applicant for any services or progra ms provided by Consultant under this Agreement.
Consultant shall include the provisions of this Subsection in any subcontract approved by
the Contract Administrator or this Agreement.
Section 8. TERMINATION AND MODIFICATION.
8.1 Termination. City may cancel this Agreement at any time and without cause upon written
notification to Consultant.
Consultant may cancel this Agreement upon 30 days’ written notice to City and shall
include in such notice the reasons for cancellation.
In the event of termination, Consultant shall be entitled to compensation for services
performed to the effective date of termination; City, however, may condition payment of
such compensation upon Consultant delivering to City any or all documents, photog raphs,
computer software, video and audio tapes, and other materials provided to Consultant or
prepared by or for Consultant or the City in connection with this Agreement.
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8.2 Extension. City may, in its sole and exclusive discretion, extend the end date of this
Agreement beyond that provided for in Subsection 1.1. Any such extension shall require a
written amendment to this Agreement, as provided for herein. Consultant understands and
agrees that, if City grants such an extension, City shall have no obligation to provide
Consultant with compensation beyond the maximum amount provided for in this
Agreement. Similarly, unless authorized by the Contract Administrator, City shall have no
obligation to reimburse Consultant for any otherwise reimbursable expenses incurred
during the extension period.
8.3 Amendments. The Parties may amend this Agreement only by a writing signed by all the
Parties.
8.4 Assignment and Subcontracting. City and Consultant recognize and agree that this
Agreement contemplates personal performance by Consultant and is based upon a
determination of Consultant’s unique personal competence, experience, and specialized
personal knowledge. Moreover, a substantial inducement to City for entering into this
Agreement was and is the professional reputation and competence of Consultant.
Consultant may not assign this Agreement or any interest therein without the prior written
approval of the Contract Administrator. Consultant shall not subcontract any portion of the
performance contemplated and provided for herein, other than to the subcontractors noted
in the proposal, without prior written approval of the Contract Administrator.
8.5 Survival. All obligations arising prior to the termination of this Agreement and all
provisions of this Agreement allocating liability between City and Consultant shall survive
the termination of this Agreement.
8.6 Options upon Breach by Consultant. If Consultant materially breaches any of the terms
of this Agreement, City’s remedies shall include, but are not limited to, the following:
8.6.1 Immediately terminate the Agreement;
8.6.2 Retain the plans, specifications, drawings, reports, design documents, and any
other work product prepared by Consultant pursuant to this Agreement;
8.6.3 Retain a different consultant to complete the work described in Exhibit A not
finished by Consultant; or
8.6.4 Charge Consultant the difference between the cost to complete the work
described in Exhibit A that is unfinished at the time of breach and the amount that
City would have paid Consultant pursuant to Section 2 if Consultant had
completed the work.
Section 9. KEEPING AND STATUS OF RECORDS.
9.1 Records Created as Part of Consultant’s Performance . All reports, data, maps,
models, charts, studies, surveys, photographs, memoranda, plans, specifications, records,
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files, or any other documents or materials, in electronic or any other form, that Consultant
prepares or obtains pursuant to this Agreement and that relate to the matters covered
hereunder shall be the property of the City. Consultant hereby agrees to del iver those
documents to the City upon termination of the Agreement. It is understood and agreed
that the documents and other materials, including but not limited to those described above,
prepared pursuant to this Agreement are prepared specifically for t he City and are not
necessarily suitable for any future or other use. City and Consultant agree that, until final
approval by City, all data, plans, specifications, reports and other documents are
confidential and will not be released to third parties without prior written consent of both
Parties.
9.2 Consultant’s Books and Records. Consultant shall maintain any and all ledgers, books
of account, invoices, vouchers, canceled checks, and other records or documents
evidencing or relating to charges for services or expenditures and disbursements charged
to the City under this Agreement for a minimum of 3 years, or for any longer period
required by law, from the date of final payment to the Consultant to this Agreement.
9.3 Inspection and Audit of Records. Any records or documents that Subsection 9.2 of this
Agreement requires Consultant to maintain shall be made available for inspection, audit,
and/or copying at any time during regular business hours, upon oral or written request of
the City. Under California Government Code Section 8546.7, if the a mount of public funds
expended under this Agreement exceeds $10,000.00, the Agreement shall be subject to
the examination and audit of the State Auditor, at the request of Ci ty or as part of any audit
of the City, for a period of 3 years after final payment under the Agreement.
Section 10. MISCELLANEOUS PROVISIONS.
10.1 Attorneys’ Fees. If a party to this Agreement brings any action, including an action for
declaratory relief, to enforce or interpret the provision of this Agreement, the prevailing
party shall be entitled to reasonable attorneys’ fees in addition to any other relief to w hich
that party may be entitled. The court may set such fees in the same action or in a
separate action brought for that purpose.
10.2 Venue. In the event that either party brings any action against the other under this
Agreement, the Parties agree that trial of such action shall be vested exclusively in the
state courts of California in the County of Alameda or in the United States District Court for
the Northern District of California.
10.3 Severability. If a court of competent jurisdiction finds or rules that any provision of this
Agreement is invalid, void, or unenforceable, the provisions of this Agreement not so
adjudged shall remain in full force and effect. The invalidity in whole or in part of an y
provision of this Agreement shall not void or affect the validity of any other provision of this
Agreement.
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10.4 No Implied Waiver of Breach. The waiver of any breach of a specific provision of this
Agreement does not constitute a waiver of any other breach of that term or any other term
of this Agreement.
10.5 Successors and Assigns. The provisions of this Agreement shall inure to the benefit of
and shall apply to and bind the successors and assigns of the Parties.
10.6 Use of Recycled Products. Consultant shall prepare and submit all reports, written
studies and other printed material on recycled paper to the extent it is available at equal or
less cost than virgin paper.
10.7 Conflict of Interest. Consultant may serve other clients, but none whose activities within
the corporate limits of City or whose business, regardless of location, would place
Consultant in a “conflict of interest,” as that term is defined in the Political Reform Act,
codified at California Government Code Section 81000 et seq.
Consultant shall not employ any City official in the work performed pursuant to this
Agreement. No officer or employee of City shall have any financial interest in this
Agreement that would violate California Government Code Section 1090 et seq.
Consultant hereby warrants that it is not now, nor has it been in the previous 12 months,
an employee, agent, appointee, or official of the City. If Consultant was an employee,
agent, appointee, or official of the City in the previous 12 months, Consultant warrants that
it did not participate in any manner in the forming of this Agreement. Consultant
understands that, if this Agreement is made in violation of California Government Code
Section 1090 et seq., the entire Agreement is void and Consultant will not be entitled to
any compensation for services performed pursuant to this Agreement, including
reimbursement of expenses, and Consultant will be required to reimburse the City for any
sums paid to the Consultant. Consultant understands that, in addition to the foregoing, it
may be subject to criminal prosecution for a violation of California Government Code
Section 1090 et seq., and, if applicable, will be disqualified from holding public office in the
State of California.
At City’s sole discretion, Consultant may be required to file with the City a Form 700 to
identify and document Consultant’s economic interests, as defined and regulated by the
California Fair Political Practices Commission. If Consultant is required to f ile a Form 700,
Consultant is hereby advised to contact the Dublin City Clerk for the Form 700 and
directions on how to prepare it.
10.8 Solicitation. Consultant agrees not to solicit business at any meeting, focus group, or
interview related to this Agreement, either orally or through any written materials.
10.9 Contract Administration. This Agreement shall be administered by the City Manager
(“Contract Administrator”). All correspondence shall be directed to or through the Contract
Administrator or his or her designee.
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10.10 Notices. Any written notice to Consultant shall be sent to:
HF&H Consultants, LLC
Attn: Rob Hilton, President
590 Ygnacio Valley Road, Suite 105
Walnut Creek, CA 94596
Any written notice to City shall be sent to:
City of Dublin
Attn: Michelle Sung, Environmental Technician
100 Civic Plaza
Dublin, CA 94568
10.11 Integration. This Agreement, including the scope of services attached hereto and
incorporated herein as Exhibit A, represents the entire and integrated agreement between
City and Consultant and supersedes all prior negotiations, representations, or agreements,
either written or oral.
Exhibit A Scope of Services & Compensation Schedule/Reimbursable Expenses
10.12 Counterparts and Electronic Signatures. This Agreement may be executed in multiple
counterparts, each of which shall be an original and all of which together shall constitute
one agreement. Counterparts delivered and/or signatures executed by City-approved
electronic or digital means shall have the same force and effect as the use of a manual
signature. Both Parties desire this Agreement to be electronically signed in accordance
with applicable federal and California law. Either Party may revoke its agreement to use
electronic signatures at any time by giving notice to the other Party.
10.13 Certification per Iran Contracting Act of 2010. In the event that this contract is for
one million dollars ($1,000,000.00) or more, by Consultant’s signature below Consultant
certifies that Consultant and any parent entities, subsidiaries, successors or subunits of
Consultant are not identified on a list created pursuant to subdivision (b) of Section 2203 of
the California Public Contract Code as a person engaging in investment activities in Iran as
described in subdivision (a) of Section 2202.5, or as a person described in subdivision (b)
of Section 2202.5 of the California Public Contract Code, as applicable.
SIGNATURES ON FOLLOWING PAGE
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The Parties have executed this Agreement as of the Effective Date. The persons whose signatures appear
below certify that they are authorized to sign on behalf of the respective Party.
CITY OF DUBLIN HF&H Consultants, LLC
Colleen Tribby, City Manager Rob Hilton, President
Attest:
Consultant’s DIR Registration Number
(if applicable)
Marsha Moore, City Clerk
Approved as to Form:
City Attorney
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Page 1 of 6
EXHIBIT A
SCOPE OF SERVICES
COMPENSATION SCHEDULE & REIMBURSABLE EXPENSES
Performance and Compensation Review
The City will receive a comprehensive, independent review of AVI’s performance and compensation
through a collaborative and solutions-oriented process. The approach, detailed below, begins with a
focused project kickoff and early coordination with AVI to align priorities and expectations, followed by a
detailed evaluation of key operational performance areas and a rigorous compensation review. The
engagement will culminate in comprehensive reports, Council-ready presentation materials, and actionable
findings to promote transparency, accountability, partnership, and the continued delivery of high -quality
service.
Task 1: Kickoff Meeting
The Kickoff Meeting will serve as a forum for the City to provide clarity on the purpose and desired
outcomes of the performance review and compensation review. HF&H will facilitate the meeting to
effectively guide City staff through a discussion of the Ci ty’s goals, key considerations impacting the scope
of the reviews, and data and access requirements. HF&H will also confirm necessary process elements
and schedules, including any necessary stakeholder engagement, Council interactions, and level of
collaboration with AVI. The result of the meeting will be: (i) alignment on the City’s priorities regarding areas
of review on which to focus; and (ii) clear expectations of the process and final deliverables.
Following the Kickoff Meeting, the City will receive a detailed workplan from HF&H that includes the City’s
selected performance areas to review, how the reviews will be performed, and a comprehensive timeline of
the entire performance review and compensation review. The workplan will align the City’s priorities and
timeline with the budget to ensure resources are utilized efficiently. For example, HF&H may recommend a
desktop audit instead of a field audit for a lower -priority review area or may identify opportunities to conduct
reviews of several performance requirements during field visit days to preserve budget. Following the City’s
approval of the workplan, HF&H will send a request for information (RFI) to the City which may include
requests for items such as monthly fee remittances from AVI and route audit reports. HF&H will also
develop a preliminary RFI to AVI which will include a request for items such as billing data, route
information, and customer service logs.
Task 2: Meeting with City and AVI
Following the City’s approval of the workplan, HF&H will facilitate a meeting with AVI to address the overall
scope of the reviews, align on process and timeline, and discuss the RFI developed in Task 1. While the
meeting agenda will cover logistical elements, it, more importantly, sets the tone with AVI for how the
reviews will be conducted and how all parties will work together. HF&H’s experience shows that successful
performance and compensation reviews stem from a collaborative approach that fosters tru st among all
parties. Therefore, the intention is not only to identify any performance gaps or challenges , but also to
identify performance “wins” and support both the City and AVI in understanding the underlying reasoning
behind any challenges in order to create achievable solutions. This solutions -oriented approach builds trust
and fosters effective collaboration, th ereby strengthening the City’s overall partnership with AVI.
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Following the meeting, HF&H will amend the RFI to AVI, as needed, to address any concerns or changes
discussed during the meeting and then send out the RFI to AVI. HF&H will monitor the receipt of data from
both RFIs. To the degree feasible, based on the a rea of performance and the receipt of information, HF&H
may proceed with specific areas of the reviews prior to receipt of all requested information.
Task 3: Performance Review
HF&H will review the key performance areas, as identified by and discussed with the City in Task 1, against
the standards established in the City’s franchise agreement with AVI (“Franchise Agreement”). While HF&H
intends to develop an exact and thorough workplan after the Kickoff Meeting, HF&H anticipates the review
will address aspects of AVI’s performance in the following major areas:
Customer Service: Review customer service policies and procedures and discuss the customer service
receipt and response process with AVI management. Focus may include assessing compliance based on
provision of required staff, time to address customer inqui ries, or documented complaint resolution process.
Public Education and Outreach and Technical Assistance: Review compliance with requirements to
develop and maintain a website, provide technical assistance to multi -family and commercial customers,
and develop and distribute public education and outreach m aterials. The review may focus on AVI’s
compliance with City, CalRecycle, and StopWaste reporting requirements, efforts associated with new
program roll-out, or compliance with language requirements for outreach materials.
Diversion and Facility Operations: Verify AVI is compliant with requirements to deliver materials collected to
approved facilities, enter into applicable contractual arrangements, and meet diversion metrics.
Reports and Records: Review and evaluate recordkeeping and reporting practices. Areas of focus may
include use of AVI’s recordkeeping system or completeness and accuracy of required reports.
Notification Procedures: Review relevant materials and interview staff, supervisors, and/or management
about AVI’s internal protocols for monitoring its compliance with notification requirements. This includes
procedures for identifying issues and notifyin g the City of key information, such as changes in collection
days or identification of hazardous waste, and notifying customers of key information, such as overages,
holidays, and presence of unacceptable materials in a container. HF&H may also obtain copi es of notices
transmitted to customers related to the specific noticing requirements to ensure that such notices were
compliant with the requirements of the Franchise Agreement.
Capital Purchases: Review existing capital (e.g., containers and vehicles) to ensure they meet applicable
standards and requirements. Review purchase orders and inventories to assess the adequacy of resources
committed to the City.
Task 4: Compensation Review
Once every three years, AVI or the City may request a compensation review to verify that AVI’s
compensation is consistent with an operating ratio not greater than 90%. To ensure that ratepayers are not
overfunding this operating ratio through collection rates, HF&H will take the following steps to review AVI’s
compensation and associated rate schedule:
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Determine Costs and Expenses: Review AVI’s actual eligible costs during the July 1, 2025 through June
30, 2026 rate period. This will include a review of financial statements, tonnage reports, route operation
statistics, and other supporting documentation as needed to verify the accuracy and practicality of the costs
associated with AVI’s contract with the City.
Review Revenue from Customer Billings: Review the revenue generated from customer billings, which
allows the City to assess the reasonableness and accuracy of the gross rate revenues reported by AVI.
This will include a review of the current customer subscription data received from AVI to calculate the
actual revenues received and a test of a limited judgmental sample of commercial and residential customer
accounts to verify the rates match the current City -approved rate schedules.
Determine Revenue Requirement: Compare projected revenues from customer billings with AVI’s costs
and expenses to calculate the overall rate adjustment factor necessary to meet AVI’s revenue requirement
that begins July 1, 2027. After determining the reven ue requirement, HF&H will meet once with AVI to
review HF&H’s preliminary findings and receive their comments. If appropriate, based on this information,
HF&H may adjust its preliminary calculations before presenting a final calculation to the City.
Task 5: Coordination with AVI and City Staff
During the reviews, HF&H will coordinate as needed with both AVI and City staff to resolve logistical
matters, discuss data, and consider preliminary findings. Should HF&H identify areas in which AVI appears
to not have performed in a manner consistent with the requirements of the Franchise Agreement, HF&H will
work collaboratively with AVI to understand the underlying challenges resulting in the underperformance.
HF&H will coordinate with both the City and AVI to identify potential solutions that meet the needs of both
parties.
Task 6: Report Findings
HF&H will summarize the results of the performance review and compensation review in two separate high -
level reports that document HF&H’s key findings and recommendations. HF&H will discuss initial findings
and an outline of the reports with the City prior to preparing and submitting the initial drafts. HF&H
anticipates the City will provide a single set of non -conflicting comments to each report. If applicable, HF&H
will also meet with City staff to discuss the reports and the City’s comments and questions . Based on the
City’s input, HF&H will make any necessary changes and provide revised draft reports to both the City and
AVI. AVI will be asked to provide a single set of non -conflicting comments to each of the revised draft
reports. HF&H and the City will then meet with AVI to review AVI’s comments. HF&H will discuss the
feedback received from AVI with the City and determine if any changes to the final reports are necessary.
The final reports will be provided to both the City and AVI.
Task 7: Staff Report and Presentation
The City will receive a draft PowerPoint presentation from HF&H that concisely articulates the
methodology, key findings, and outcomes of the performance review and compensation review. HF&H will
also assist in the development of a staff report by reviewin g and providing comments to City staff on a draft
staff report to ensure alignment with the PowerPoint and final report s developed in Task 6. HF&H will
attend and, if requested, present the findings at a City Council meeting .
Task 8: Engagement Management
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HF&H will ensure goals and deadlines are met and communicate regularly with the City to keep them up to
date on progress towards milestones and deliverables. Adequate engagement management is essential to
ensure the project remains on track towards completion and to adapt effectively to any changing conditions.
Ongoing engagement management will include tasks such as tracking the project’s schedule and budget,
scheduling and participating in meetings and calls, and timely responses to emails and phone calls.
As-Needed Contract and Technical Assistance Support
The Consultant will provide technical services associated with monitoring, analyzing, and otherwise
providing input on the City’s solid waste agreements on an as -needed basis. For any City-requested task,
HF&H will schedule an initial meeting to discuss scope, budget, and timeline. Following the meeting, HF&H
will provide the scope and budget for City review. HF&H will amend the scope if needed before finalizing
the task order with the City. The cost of developing a scope of work and budget for a particular as-needed
service shall be included in Consultant’s cost of doing business and the City will not be responsible for any
costs associated with preparing it.
Services may include, but are not limited to, the following:
1. Assistance with annual rate setting process.
2. Assistance with review and analysis of diversion program effectiveness.
3. Assistance with reviewing compliance with applicable state and local solid waste and recycling
mandates.
4. Assistance with developing reporting templates and reviewing reports.
5. Assistance with plan preparation for emergency services and/or climate and disaster response
planning as it relates to the City’s solid waste contracts.
6. Assistance with analyzing the impact of the California Air Resources Board Advanced Clean Fleets
regulations on the City’s solid waste service providers.
Performance Measures
1. Ethical Standards:
a. Consultant must adhere to the highest ethical standards in all interactions with clients,
colleagues, and stakeholders.
2. Responsiveness and Timeliness:
a. Consultant shall acknowledge City communications within two (2) business days.
i. If the assigned staff is unavailable, the Consultant shall provide an alternate point of
contact.
b. Consultant shall complete assigned tasks in accordance with schedules established in the
project scope or task order.
c. Consultant shall meet project milestones and deadlines unless otherwise approved by the City.
d. Consultant shall notify the City as soon as reasonably practicable after becoming aware of a
schedule conflict or potential delay, and no later than three (3) business days prior to the affected
deadline whenever feasible.
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e. Consultant shall request schedule adjustments in advance when needed .
f. Consultant shall attend on-site meetings as requested by the City.
3. Quality of Deliverables:
a. Deliverables shall be complete, technically accurate, and consistent with City guidelines and
applicable standards.
b. Deliverables shall have minimal to no spelling, grammar, or typographical errors.
4. Budget Adherence:
a. Consultant shall adhere to the agreed-upon budget for each project.
b. Any significant deviations must be promptly communicated and justified.
5. Staffing Continuity:
a. Key personnel shall not be reassigned without prior written approval.
b. Replacement personnel shall possess qualifications equal to or greater than those originally
proposed.
If Consultant is unable to meet the timelines or requirements established by the Public Works Department,
the City will provide written comments outlining the deficient deliverables and will, in good faith, meet and
discuss with Consultant regarding their performance to understand the circumstances and collaboratively
identify a resolution. If performance issues persist, and the City can reasonably demonstrate that such issues
are due to Consultant’s actions or omissions, the City may (i) temporarily withho ld payment for the specific
deliverables in question until they are satisfactorily completed and accepted, or (ii) request that Consultant
re-perform the services at no additional cost. Repeated and material failure to meet agreed -upon
performance measures, after reasonable opportunity to cure and upon substantiated fault of t he Consultant,
may constitute grounds for termination for cause.
COMPENSATION SCHEDULE & REIMBURSABLE EXPENSES
Project
Director
Senior
Project
Manager
Project
Manager
Associate Assistant Admin Total
Hours
Cost
$380 $340 $290 $265 $215 $145
Task
1
Kickoff
Meeting
4 3 5 8 0 0 20 $6,110
Task
2
Meeting with
City and AVI
2 1 3 2 0 0 8 $2,500
Task
3
Performance
Review
4 8 14 36 45 0 107 $27,515
Task
4
Compensation
Review
4 12 12 36 56 0 120 $30,660
Task
5
Coordination
with City and
AVI
4 4 6 2 0 0 16 $5,150
Task
6
Report
Findings
8 8 12 36 0 4 68 $19,360
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Project
Director
Senior
Project
Manager
Project
Manager
Associate Assistant Admin Total
Hours
Cost
$380 $340 $290 $265 $215 $145
Task
7
Staff Report
and
Presentation
2 1 5 8 0 1 17 $4,815
Task
8
Engagement
Management
2 1 6 2 2 0 13 $3,800
Total Labor 30 38 63 130 103 5 369 $99,910
Out-of-Pocket
Expenses
(Automobile
Travel)
$60
Performance and Compensation Review Total $99,970
As-Needed Assistance $370,030
Total Contract Not to Exceed $470,000
All CPI increases shall be calculated by Consultant and requested for adjustment each May, effective each
July 1. Rate increases shall not exceed 3% and shall be based on the San Francisco Bay Area Consumer
Price Index (CPI) for that period of time. Rate increases shall be submitted to the Contract Administrator, or
designee, for approval prior to taking effect.
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REQUEST FOR PROPOSALS
SOLID WASTE CONTRACTS SUPPORT SERVICES
City of Dublin
Proposals must be received by: Friday, August 14, at 5:00 p.m.
Michelle Sung, Environmental Technician
100 Civic Plaza
City of Dublin, CA 94568
Proposals will be evaluated on the following: a) responsiveness to the Request for Proposal questions, b)
experience of the firm, c) experience and qualifications of the assigned individuals and d) Satisfaction of previous
clients.
Attachment 3
41
Request for Proposal
For
Solid Waste Contracts Support Services
Overview
The City of Dublin (City) is requesting proposals from qualified firms to conduct a performance review and a
compensation review of the City’s franchise solid waste hauler, Amador Valley Industries (AVI) under its Collection
Service Agreement with the City. The selected firm will also provide as-needed technical assistance and program
support related to the Collection Service Agreement and post-collection waste processing agreements.
Project Description:
AVI provides collection services for solid waste, recyclable materials, and organic waste for the City of Dublin
under the Collection Service Agreement. The City also holds a post-collection agreement for organics processing
and solid waste disposal with Waste Management of Alameda County and an agreement for recyclables
processing with Alameda County Industries.
The City is seeking qualified firms to conduct a performance review and compensation review of AVI under its
Collection Service Agreement. The selected firm will also provide as-needed technical assistance and program
support for its solid waste agreements on an ongoing basis. This Solid Waste Contracts Support Services
Agreement will be established for a three-year term, with the option to extend it for up to two additional years.
Considerations:
The City seeks a qualified firm to provide ongoing professional solid waste contracts support services. The City
intends to select the most qualified firm to provide these services. The selected firm will perform services on a
“Time and Materials” basis. Below are the required and desired qualifications for the firm:
•The consultant shall demonstrate a proven history of conducting performance and compensation reviews
of franchise solid waste haulers in California.
•The consultant will have experience with public sector projects of similar nature and scope.
•Familiarity and experience with Alameda County and local solid waste contract support is highly desirable.
•The consultant shall demonstrate the ability to deliver solid waste technical assistance and
recommendations aligned with municipal best practices and state and local regulations including, but not
limited to, AB 939, AB 341, AB 1826, SB 1383, and SB 54.
Scope of Services
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General Requirements
1. The consultant shall assign, at a minimum:
a. One principal consultant; and
b. One project manager or team lead to serve as primary points of contact for the City.
Performance Review and Compensation Review
To ensure compliance with the franchise agreement and applicable local and state regulations, the City seeks to
retain a qualified and experienced consultant to perform a performance review and compensation review of AVI.
Subtasks:
1. Kick-off Meeting. The consultant shall schedule a kick-off meeting with the City to review the approach
and schedule for the performance review and compensation review. In consultation with the City, the
consultant shall develop a workplan detailing a timeline for the performance review and compensation
review and detail the approach for each review. The reviews will commence once the City has approved
the workplan.
2. Meeting with City and AVI. After the initial kick-off meeting with the City, the consultant shall schedule a
meeting with the City and AVI to review the scope, data and access needs, and the schedule for the
performance review and compensation review.
3. Performance Review. In accordance with the requirements set forth in Section 27.06 of the City’s
Collection Service Agreement, the performance review shall:
a. Cover AVI’s operations as they relate to the provision of services in Dublin.
b. Verify that AVI has fulfilled operational obligations under the Collection Service Agreement.
c. Determine if AVI has met performance standards described in the Collection Service Agreement.
d. Provide recommendations for correcting inadequacies or noncompliance identified during the
performance review.
4. Compensation Review. In accordance with the requirements set forth in Section 27.07 of the City’s
Collection Service Agreement, the compensation review shall:
a. Cover the rate period beginning July 1, 2025 through June 30, 2026, to establish rates for the
period beginning July 1, 2027.
b. Review AVI’s actual eligible costs and revenue during the July 1, 2025 rate period.
c. Be used to adjust the estimated costs used to calculate rates and include an adjustment to ensure
that AVI’s compensation is and will be consistent with an operating ratio not greater than 90%.
5. Coordination with City and AVI. The consultant will schedule periodic meetings with City staff to discuss
the status of the performance review and compensation review. The consultant may coordinate with City
and AVI outside of regularly scheduled meetings, as needed, to discuss data requests and logistical
matters.
6. Report Findings. The consultant shall summarize the findings of the performance review and the
compensation review in two separate reports to the City. The consultant shall schedule at least one
meeting with the City to discuss the preliminary report findings of each review. The need for any additional
meetings will depend on the extent of the comments from the City and types and extent of performance
issues identified. The consultant shall prepare and submit a final report that incorporates City comments
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and schedule a meeting with AVI to review. The consultant and City shall meet to make any additional
changes to the final reports following the meeting with AVI.
7. Staff Report and Presentation. It is anticipated that the reviews will be brought to City Council for
consideration. The consultant shall assist City staff in development of a staff report(s) and PowerPoint
presentation(s)of the reviews and may be expected to attend a City Council meeting.
As-Needed Solid Waste Contract Support and Technical Assistance Services
The selected consultant may also provide technical services associated with monitoring, analyzing, and otherwise
providing input on the City’s solid waste agreements on an as-needed basis. The cost of developing a scope of
work and budget for a particular as-need service shall be included in the consultant’s cost of doing business and
the City will not be responsible for any costs associated with preparing it.
Services may include, but are not limited to, the following:
1. Assistance with annual rate setting process.
2. Assistance with review and analysis of diversion program effectiveness.
3. Assistance with reviewing compliance with applicable state and local solid waste and recycling mandates.
4. Develop reporting templates and review reports.
5. Assist with plan preparation for emergency services and/or climate and disaster response planning as it
relates to the City’s solid waste contracts.
6. Analyze the impact of California Air Resources Board Advanced Clean Fleet Regulations on the City’s solid
waste service providers.
Performance Measures
1. Responsiveness and Timeliness:
a. Consultant must adhere to the highest ethical standards in all interactions with clients,
colleagues, and stakeholders.
b. Consultant shall acknowledge City communications within two (2) business days.
i. If the assigned staff is unavailable, the consultant shall provide an alternate point of
contact.
c. Complete assigned tasks in accordance with schedules established in the project scope or task
order.
d. Meet project milestones and deadlines unless otherwise approved by the City.
e. Consultant shall notify the City as soon as reasonably practicable after becoming aware of a
schedule conflict or potential delay, and no later than three (3) business days prior to the affected
deadline whenever feasible.
f. Request schedule adjustments in advance when needed
g. Attend on-site meetings as requested by the City.
2. Quality of Deliverables:
a. Deliverables shall be complete, technically accurate, and consistent with City guidelines and
applicable standards.
b. Deliverables shall have minimal to no spelling, grammar errors, or typographical errors.
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3. Budget Adherence:
a. Consultant shall adhere to the agreed-upon budget for each project.
b. Any significant deviations must be promptly communicated and justified.
4. Staffing Continuity
a. Key personnel shall not be reassigned without prior written approval.
b. Replacement personnel shall possess qualifications equal to or greater than those originally
proposed.
If the consultant is unable to meet the timelines or requirements established by the Public Works Department,
the City will provide written comments outlining the deficient deliverables and will, in good faith, meet and discuss
with the consultant regarding their performance to understand the circumstances and collaboratively identify a
resolution. If performance issues persist, and the City can reasonably demonstrate that such issues are due to the
consultant’s actions or omissions, the City may, (i) temporarily withhold payment for the specific deliverables in
question until they are satisfactorily completed and accepted, or (ii) request that the consultant re-perform the
services at no additional cost. Repeated and material failure to meet agreed-upon performance measures, after
reasonable opportunity to cure and upon substantiated fault of the consultant, may constitute grounds for
termination for cause.
Process and General Conditions
1. Proposers shall submit one electronic copy to:
Michelle Sung
Environmental Technician
100 Civic Plaza
Dublin, CA 94568
es@dublin.ca.gov
Electronic copies shall be submitted by emailed PDF or via an emailed link to a ShareFile or FTP site. Hardcopies
will not be accepted.
2. Deadline for submitting the proposal is August 14, at 5:00 p.m. via email only to Michelle Sung at
es@dublin.ca.gov. Late submissions will not be accepted.
3. The City will not pay for any costs incurred in preparation and submission of the proposals or in
anticipation of a contract. The format of submittals is at the discretion of the Proposer. Each proposal
shall be limited to a maximum of 15 pages, single-sided, using minimum 12 point font size. Page limit
excludes a table of contents and resumes for consultant’s team.
Schedule for RFP Process
Thursday, July 16 Request for Proposals posted to City website
45
Wednesday, July 29 Deadline to submit questions to City of Dublin
Wednesday, August 5 Addendum posted, if required
Friday, August 14 Proposals are due no later than 5:00 PM on August 14 to Michelle Sung at
es@dublin.ca.gov ONLY. Late submittals will not be accepted.
Friday, August 21 Interview firms (optional)
Tuesday, October 6 Consulting Services Agreement scheduled for approval by the Dublin City Council.
(Tentative dates, subject to change)
RFP Submittal Requirements
Please prepare and organize your Statement of Qualification based on the requirements provided below. Any
other information you would like to include should be placed in a separated section at the back of your Statement
of Qualification. Please note however that the RFP submittal is limited to 15 pages maximum single sided
(excluding resumes) in 12-point font. Page limit excludes a table of contents and resumes for consultant’s team.
Interested firms are requested to submit one electronic copy of their Proposal as follows:
1. Enclose a cover letter not to exceed one page, describing the firm's interest and commitment to perform
work necessary to provide consulting services for a preliminary engineering study. The person authorized
by the firm to negotiate a contract with the City of Dublin shall sign the cover letter. Please include this
cover letter within document and not as a separate page.
2. State the qualifications and experience of the firm/individual(s). Please emphasize the specific
qualifications and experience with engagements of similar scope and complexity.
3. Provide at least three references (names and current phone numbers) from recent work (previous five
years) similar to the services outlined in this request for qualification. Please include a brief description of
the work performed and the role your firm performed.
4. List key staff members, including identification of the Principal-in-Charge and Project Manager/primary
point-of-contact. Include each team member’s availability, including all existing committed hours, and
the ability of being able to complete the project in time and budget.
5. Provide an approach to completing this project, showing the flow of various tasks of the work and
demonstrating the clear understanding of the requested work.
6. Provide a project schedule.
7. Present proposed project budget, to include a compensation rate schedule for services.
8. Provide confirmation of your firm’s ability to meet the City’s Standard Consulting Agreement and
insurance requirements. Exceptions to the Agreement and insurance requirements shall be specifically
46
noted in the Proposal.
Please provide an electronic copy of your Proposal no later than Friday, August 14, 2026, by 5:00 p.m. The entire
Proposal (excluding resumes) should be a maximum of 15 pages. Submittals should be addressed as follows:
City of Dublin, Public Works Department
Attention: Michelle Sung, Environmental Technician
City of Dublin
100 Civic Plaza
Dublin, California 94568
es@dublin.ca.gov
Any Proposal submitted after the stated deadline will not be accepted for consideration.
Standard Consulting Agreement:
It is anticipated that the services covered by the Agreement resulting from this solicitation will be performed on
a time and materials fee basis for a specified scope of work. The term of the agreement is anticipated to begin
October 7, 2026.
A sample of the City’s Standard Consulting Agreement (Agreement), including insurance requirements, is provided
as Attachment A.
If the interested firm desires to take exception to the Agreement and/or insurance requirements, the interested
firm shall clearly identify proposed changes to the Agreement and furnish the reason for these changes, which
shall be included in the qualification. Exceptions will be taken into consideration in evaluating Proposals.
Otherwise, the interested firm is to state in the proposal that the Agreement and insurance requirements are
acceptable.
Consideration for exceptions will not be considered if not included in the submitted proposal.
Conflict of Interest
Proposer agrees that, for the term of this contract, no member, officer or employee of the City of Dublin, or of a
public body within Alameda County or member or delegate to the Congress of the United States, during his/her
tenure or for one year thereafter, shall have any direct interest in the contracts or any direct or material benefit
arising therefrom.
Proposers must provide a list of any potential conflicts of interest in working for the City of Dublin. This must
include, but is not limited to, a list of your firm’s clients who are the following: Private clients located or operating
within the City of Dublin limits, Dublin San Ramon Service District, US Army Camp Parks and/or the County of
Alameda, and a brief description of work for these clients. Proposers must also identify any other clients (including
public entities), that may pose a potential conflict of interest, as well as a brief description of work you provide to
these clients.
This list must include all potential conflicts of interest within the year prior to the release of this RFP as well as
current and future commitments to other projects.
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Principals and those performing work for City of Dublin may be required to submit a California Fair Political
Practices Commission (FPPC) Form 700: Statement of Economic Interests documenting potential financial conflicts
of interest. For additional information, proposers should refer to the FPPC website at
http://www.fppc.ca.gov/Form700.html.
Equal Employment Opportunity
Proposer shall not, on the grounds of race, color, sex, age, religion, national origin, ancestry, physical handicap,
medical condition, or marital status either discriminate or permit discrimination against any employee or applicant
for employment in any manner prohibited by Federal, State or local laws. In the event of Proposer non-
compliance, the City of Dublin may cancel, terminate or suspend the Contract in whole or in part. Proposer may
also be declared ineligible for further contracts with the City of Dublin.
Proposer shall take affirmative action to ensure that applicants are employed, and that employees are treated
during their employment, without regard to their race, religion, color, sex, or national origin. Such action shall
include, but not be limited to the following: employment, upgrading, demotion or transfer; recruitment or
recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for
training, including apprenticeship. Proposer and its sub-consultants shall post in conspicuous places, available to
all employees and applicants for employment, a notice setting forth the following provisions [29 U.S.C. § 623, 42
U.S.C. § 2000, 42 U.S.C. § 6102, 42 U.S.C. § 12112, 42 U.S.C. § 12132, 49 U.S.C. § 5332, 29 CFR Part 1630, 41 CFR
Parts 60 et seq.].
Governing Law
This RFP summarizes the applicable laws and governance; when in conflict applicable State/Federal guidelines
shall apply. The contract and legal relations between the parties hereto shall be governed and construed in
accordance with the laws of the State of California.
Insurance Requirements
The Contractor shall provide insurance coverage as follows in conformance with the City of Dublin’s requirements:
General Liability Insurance $1,000,000
Automobile Liability Insurance $1,000,000
Professional Liability Insurance $1,000,000
Workers’ Compensation Insurance $1,000,000
References
Contractor must include three (3) references for which the company has provided services similar to those
described in this RFP. Reference information shall include: Name, Address, Contact, Title, Phone Number, and
Term of the Contract.
Review and Selection Process
The City reserves the right to make the selection based on its sole discretion. A subcommittee selected by City
Staff will evaluate proposals provided in response to this RFP. The subcommittee will use a forced ranking process
48
(please see Attachment B, Forced Ranking Rating Sheet, for further detail). Informal interviews may be conducted
by City staff, and may include more than one firm that has submitted a Proposal.
Based on input from this review process, a recommendation will be made to the City Manager. The City Manager
will make a recommendation to the City Council for award of contract services.
The City reserves the right to award a contract to the firm(s) that the City feels best meets the requirements of
the RFP. The City reserves the right to reject any and all Proposals prior to execution of the Agreement, with no
penalty to the City.
Selection of Consultant
Submitted Proposals will be evaluated and scored using the following criteria:
• Qualifications and specific experience of key project team members.
• Quality and completeness of the proposal.
• Experience with engagement of similar scope and complexity.
• Past performance and satisfaction of previous clients, including the City's prior direct experience with the
firm where applicable, based on factors such as timeliness, quality and completeness of deliverables,
communication, responsiveness, budget adherence, and staffing continuity.
• Cost of providing the consultant services for this project.
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Attachment A
CONSULTING SERVICES AGREEMENT BETWEEN
THE CITY OF DUBLIN AND
[NAME OF PROFESSIONAL CONSULTANT]
FOR
[NAME OF PROJECT]
{Removed for the purpose of the October 20, 2026 Meeting Packet}
50
Attachment B
RANK 1
FIRM 1 RANK 2
FIRM 2 RANK 3
FIRM 3 RANK 4
FIRM 4 RANK 5
FIRM 5 RANK 6
FIRM 6 RANK 7
FIRM 7 RANK 8
FIRM 8 RANK 9
FIRM 9 RANK 10
FIRM 10
CATEGORY:
RATER SIGNATURE:DATE:
City of Dublin
Forced Ranking Rating Sheet
Instructions: After each review, write the name of the candidates in the boxes in ranked order of 1 through 5, with the number 1
candidate in the left column being the most qualified candidate. For example, candidate Smith’s name would be in the Rank 1
box after the first review, since that firm would be the only candidate so far. After candidate Jones is reviewed in the second
review, then decide which of the two candidates – Smith or Jones – should be ranked #1 and #2. As reviews continue, re-rank
the applicants as appropriate.
51
CITY OF DUBLIN
Proposal for Solid Waste Contracts Support
Services
August 12, 2026
Attachment 4
52
HF&H Consultants
590 Ygnacio Valley Rd. Suite 105
Walnut Creek, CA 94596
Phone: (925) 977-6950
Web: hfh-consultants.com
August 12, 2026
Michelle Sung
Environmental Technician
City of Dublin
100 Civic Plaza
City of Dublin, CA 94568
Sent via email: es@dublin.ca.gov
Subject: Proposal for Solid Waste Contracts Support Services
Dear Michelle Sung
The City of Dublin (City) is seeking a qualified firm to support the performance review and
compensation review of Amador Valley Industries (AVI) under the City’s Collection Service
Agreement and provide ongoing technical assistance related to the City’s solid waste
agreements. HF&H Consultants, LLC (HF&H) is pleased to submit this proposal to support the
City in this important work.
The City will benefit from continuity, institutional knowledge, and a team that understands
the City’s solid waste contract structure, regulatory obligations, and service provider
relationships. With HF&H, you have a team that already knows your agreements and your
system because we were there with you through negotiations with AVI and again with Waste
Connections. With HF&H, you have a team that understands AVI’s compensation and Waste
Connections’ accounting and management systems because we have supported your
compensation reviews in the past and we also supported Livermore’s recent 9% rate reduction
with Waste Connections. We also bring deep regional knowledge, as we are the consultants
for your neighbors in Pleasanton, San Ramon, Livermore, and Castro Valley. While other
consultants will have to charge you for time to come up to speed and may miss important
nuances, HF&H is ready to start, and we have all of the required background.
HF&H also understands the importance of the City’s partnership with its contractors through
a clear, professional, and collaborative approach focused on the City’s objectives, contract
requirements, and service continuity. We value a positive working relationship with Waste
Connections and its subsidiaries, including through our role as staff for a joint powers
authority where Waste Connections is the service provider. Regardless of the client, our
approach emphasizes collaboration and mutual accountability. HF&H acknowledges receipt
and review of the City's Addendum to the Request for Proposals (RFP) issued on August 5,
2026, and confirms that this proposal reflects and incorporates the clarifications provided
therein.
HF&H appreciates the opportunity to submit this proposal and is eager to get started!
Sincerely,
HF&H Consultants, LLC
Rob Hilton
President
53
Proposal for Solid Waste Contracts Support Services
Contents, Figures, Attachments
City of Dublin | August 12, 2026 | Page i
CONTENTS
SECTION 1. QUALIFICATIONS AND EXPERIENCE ............. 1
Firm Background ................................................................ 1
Relevant Experience Supporting Dublin’s Program Goals ........... 1
SECTION 2. REFERENCES .................................................. 3
Relevant Project References ................................................. 3
SECTION 3. KEY STAFF MEMBERS ..................................... 5
Commitment of Staff Resources ............................................ 5
SECTION 4. PROJECT APPROACH ...................................... 6
Performance and Compensation Review ................................. 6
As-Needed Contract and Technical Assistance Support .............. 8
SECTION 5. PROJECT SCHEDULE .................................... 11
SECTION 6. PROJECT BUDGET ........................................ 12
PROFESSIONAL FEES ........................................................ 12
DIRECT EXPENSES ............................................................ 12
BILLING POLICIES ............................................................ 12
INSURANCE ..................................................................... 13
INVOICES AND PAYMENT FOR SERVICES .............................. 13
SECTION 7. ACCEPTANCE OF AGREEMENT ...................... 13
Exceptions to the City's Standard Consulting Agreement ........ 13
54
Proposal for Solid Waste Contracts Support Services
Contents, Figures, Attachments
City of Dublin | August 12, 2026 | Page ii
FIGURES
Figure 1. Service Areas Supporting Dublin’s Project Success ....................... 2
Figure 2. Project Schedule .................................................................... 11
Figure 3. Proposed 2026 Compensation Rate Schedule ............................. 12
ATTACHMENTS
A. Staff Resumes
55
Proposal for Solid Waste Contracts Support Services
Section 1. Qualifications and Experience
City of Dublin | August 12, 2026 | Page 1 of 13
Section 1. Qualifications and Experience
FIRM BACKGROUND
Founded in 1989, HF&H is a consulting firm that specializes in providing tailored solutions to local
governments in two key practice areas: recycling and solid waste services and water, wastewater, and
stormwater services - offering environmentally responsible economic, financial, strategic planning, and
management services. HF&H offers clients an unmatched level of dedication to public service and process
integrity by working exclusively for government agencies and approaching each municipal engagement as
a partnership. We understand the responsibility that comes with serving public agencies and adhere to the
highest ethical standards in all our work including interactions with clients, colleagues, and stakeholders.
RELEVANT EXPERIENCE SUPPORTING DUBLIN’S PROGRAM GOALS
The City will benefit from a team that has direct experience supporting the City’s unique needs through
previous engagements, including assisting with the City’s solid waste service procurement, Senate Bill 1383
(SB 1383) implementation, franchise management activities, rate and cost-of-service analyses, performance
and compensation reviews, annual rate application reviews, audits, and related City Council support.
In addition to our direct experience working with the City, HF&H also serves neighboring Tri-Valley and East
Bay agencies, including Dublin’s surrounding neighbors: Livermore, Pleasanton, San Ramon, and Castro
Valley. This experience offers Dublin an unrivaled level of familiarity with the regional solid waste
environment, service providers, regulatory requirements, and operational considerations relevant to this
engagement.
The City's scope of solid waste contracts support services aligns with HF&H's key practice areas: Contract
Management, Rate Services, Diversion Services, and Audit Services. By nature, as-needed solid
waste contracts support services require expertise across several service areas to deliver integrated
56
Proposal for Solid Waste Contracts Support Services
Section 1. Qualifications and Experience
City of Dublin | August 12, 2026 | Page 2 of 13
solutions tailored to each client's needs. Our team can deliver just that by providing a balanced set of
knowledge and experience across each of these practice areas
Figure 1. Service Areas Supporting Dublin’s Project Success
Contract Management
For more than 35 years, contract management has been a core area of HF&H's practice. We provide
independent oversight of solid waste, recycling, and organics service agreements to ensure compliance with
performance, reporting, financial, and regulatory requirements while maintaining high-quality service. Our
team leverages industry expertise, proven processes, and analytical tools to monitor contractor
performance, review reports and rate adjustments, support regulatory compliance, and serve as a liaison
between City staff, service providers, and CalRecycle.
HF&H's experience is exemplified by our ongoing partnership with the City of San Leandro. Over the past
five years, we have supported the City with SB 1383, Assembly Bill 1826 (AB 1826), and Assembly Bill 341
(AB 341) compliance, managed the procurement for collection, processing, and disposal services, and
provided operational support during a staffing transition. Through these engagements, we helped the City
address compliance gaps, improve operational efficiency, and implement new programs.
Rate Services
HF&H is widely recognized for its expertise in solid waste rate analyses and contractor compensation. For
decades, we have helped local agencies evaluate contractor costs, establish customer rates, and ensure
alignment with contractual requirements and service objectives. Our Rates Team brings extensive
experience in assessing the financial, operational, and regulatory components of solid waste systems to
support defensible rate-setting and informed decision-making.
HF&H has provided ongoing rate review services to all of the City’s neighboring cities including the Castro
Valley Sanitary District (CVSan), Pleasanton, Livermore, and San Ramon. Our work has included assessing
compliance with contractual requirements, analyzing cost and revenue data, and developing rate
recommendations to support defensible revenue requirements and rate adjustments each year.
Diversion Services
HF&H has intentionally positioned itself at the intersection of policy, law, regulation, and the provision of
essential public services which enables our clients to navigate both the opportunities and challenges that
arise with shifting regulatory, social, and political landscapes in order to meet their unique community’s
needs. As new regulations such as SB 54 emerge and existing requirements become more complex, HF&H
continues to assist agencies in evaluating program compliance, developing implementation strategies to
drive up participation and diversion, and providing strategic guidance on long-term strategies to meet
diversion goals.
57
Proposal for Solid Waste Contracts Support Services
Section 2. References
City of Dublin | August 12, 2026 | Page 3 of 13
This approach was recently utilized to support the City of Dublin, City of Oakland, and the West Valley Solid
Waste Management Authority (WVSWMA) in evaluating their multi-family bulky collection programs. Our
analyses identified: (i) challenges in each program; (ii) program benchmarks from similar regional
programs; and (iii) potential programmatic changes that could overcome those challenges. In collaboration
with the jurisdictions, HF&H utilized our analysis to develop negotiation strategies with each jurisdiction’s
service provider. For WVSWMA, this process led to the implementation of a reuse component of the bulky
item collection program, ensuring materials are achieving their best and highest use.
Audit Services
HF&H has been performing financial, operational, data, and field reviews as part of its solid waste practice
since the firm's inception. HF&H has assisted dozens of California communities in conducting solid waste
contractor performance reviews, reviewing financial and operating records, assessing compliance with
contractual obligations, and supporting compensation and rate reviews. HF&H's team has reviewed the
financial and operating records of approximately 100 hauling companies on behalf of its clients, providing
objective analyses to help agencies verify contractual compliance, evaluate contractor costs and revenues,
and support informed decision-making related to contract administration and compensation.
HF&H has been engaged by WVSWMA to conduct a fiscal year (FY) 2026-27 performance and compensation
review of Waste Connections, their current collection service provider. This review is intended to assess the
company’s compliance with the contract, especially in relation to new services and terms that were
implemented in the new agreement that started in 2024.
Section 2. References
RELEVANT PROJECT REFERENCES
HF&H has successfully supported California jurisdictions with solid waste franchise agreement
administration, performance and operational reviews, compensation and rate analyses, regulatory
compliance, and ongoing technical assistance services similar to those requested by the City, as
demonstrated by the following representative projects. References are provided below, that align with the
City’s RFP requirement for recent projects performed within the previous five years.
West Valley Solid Waste Management Authority
Kirsten Powell, Legal Counsel, (408) 402-9542
1333 Oakland Road, San Jose, CA 95112
HF&H conducted performance reviews and cost-based rate adjustment reviews of Waste Connections under
the WVSWMA's collection agreement, evaluating contractual compliance, service performance, operational
metrics, reporting requirements, customer service standards, and financial results. HF&H audited and
validated the cost basis for Waste Connection’s rate application and supporting financial and operational
information used to establish rates. HF&H served as WVSWMA's advisor, working with Waste Connections
staff to review operational and financial data, assess contractor performance, evaluate cost-based rate
adjustment requests, and provide findings and recommendations to support Board oversight and decision-
making.
Term of Contract: 1997 to Present, since 1997, HF&H has served as Executive Director and trusted advisor
to the WVSWMA, providing a broad range of services including contract management, franchise procurement
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Proposal for Solid Waste Contracts Support Services
Section 2. References
City of Dublin | August 12, 2026 | Page 4 of 13
and negotiations, performance reviews, rate and compensation reviews, contract implementation support,
financial and operational analyses, and strategic solid waste planning.
City of Livermore
Marisa Gan, Recycling Specialist, (925) 960-8004
1052 S Livermore Avenue, Livermore, CA 94550
HF&H conducted a cost-based rate review and revenue reconciliation for Livermore Sanitation, a Waste
Connections company, evaluating the company's financial results to determine appropriate rate
adjustments. HF&H led the analysis of Livermore Sanitation's financial performance and developed
recommendations that resulted in a 9% rate decrease.
Term of Contract:2024 to 2025
Castro Valley Sanitation District
Naomi Lue, Zero Waste Supervisor, (510) 537-0757
21195 Center Street, Castro Valley, CA 94546
HF&H conducted a performance review and cost-based rate adjustment review of Alameda County Industries
(ACI) under CVSan’s franchise agreement, evaluating contractor performance and reviewing, auditing, and
validating the cost basis, rate application, and supporting financial and operational information used to
establish rates. HF&H served as CVSan's consultant, performing due diligence reviews of ACI's operations
and franchise agreement compliance, auditing hauler costs and projections, evaluating the contractor's
compensation application, and providing findings and recommendations to support CVSan’s decision-
making.
Term of Contract: 2025 to 2026
City and County of San Francisco
Jay Liao, Refuse Rates Administrator, (628) 239-1221
1145 Market Street, Suite 401, San Francisco, CA 94103.
HF&H supported the City and County of San Francisco with refuse rate and performance monitoring analyses,
including review of Recology rate materials, operating statistics, service level agreements, performance
standards, reporting recommendations, SB 1383 contamination monitoring recordkeeping and reporting
requirements, and fleet and capital investment needs related to California Air Resources Board (CARB)
Advanced Clean Fleet (ACF) compliance. HF&H served as technical advisor to San Francisco staff by
reviewing Recology’s application, financial statements, operational data, and operating statistics; supporting
staff report and rate order development; developing reporting recommendations; assessing performance
standards and service level agreement compliance; and analyzing fleet replacement needs and capital
reserve impacts for ACF compliance.
Term of Contract: 2023 to 2025
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Proposal for Solid Waste Contracts Support Services
Section 3. Key Staff Members
City of Dublin | August 12, 2026 | Page 5 of 13
Section 3. Key Staff Members
The City will be supported by a dedicated team with extensive experience conducting performance reviews,
compensation reviews, rate analyses, contract compliance assessments, and ongoing solid waste contract
support services for California jurisdictions. HF&H’s proposed team is assembled specifically to align with
the scope identified in the City’s RFP and address the City's need for a performance review of the Collection
Service Agreement with AVI (Agreement), assistance with rate-setting and compensation review processes,
and ongoing technical support related to the City’s franchise, processing, and disposal agreements. These
services include, but are not limited to, an analysis of the City’s diversion program and compliance with ACF
Regulations, regulatory compliance, reporting support, preparation for emergency services and disaster
response planning, and rate review services.
Rob Hilton will serve as Principal-in-Charge, applying his institutional knowledge of the City to provide
executive oversight, strategic guidance, and quality control support throughout the engagement. Felisia
Castaneda will serve as Project Manager for the Performance Review and As-Needed tasks. She will be the
primary point of contact for the City, providing overall project management, coordination with City staff and
AVI, quality assurance, and day-to-day oversight of all assignments. Dave Hilton will lead the compensation
review and rate review assignments, drawing on his experience evaluating franchise operations, contractor
compensation, and collection service economics. Key support staff will include Rachel Adell, Caitlin
Barboza, and Lauren Reagan, who will provide technical analysis, contract support, regulatory compliance
expertise, research, reporting, and project delivery assistance. Detailed resumes for the proposed project
team are provided in Attachment A – Staff Resumes.
COMMITMENT OF STAFF RESOURCES
The City will receive support from a focused, experienced team with a strong track record of accessibility,
collaboration, and attentiveness to project details. Having recently completed several major assignments,
our proposed team has substantial capacity available to complete the performance and compensation review
within budget, within scope, and in time to support new rates effective July 1, 2027. Upon award, we will
proactively manage workloads to ensure timely communication within two business days, consistent
coverage, and uninterrupted support. This capacity commitment will extend to any on-call services
requested by the City, and key personnel will remain assigned throughout the engagement unless otherwise
approved by the City.
Additional staff will be assigned as needed to support timely, professional work products. One of HF&H’s
strengths is our bench depth and rigorous quality control process. This allows us to balance commitments
across multiple clients, ensures work products are complete, accurate, and consistent with City guidelines,
and keep the City’s work moving forward. As priorities shift or deliverables arise on other projects, our
flexible staffing model enables us to respond quickly and knowledgeably to City staff inquiries and maintain
consistent project progress.
All proposed staff have availability to support this engagement in addition to their current commitments,
and HF&H confirms its ability to complete the project on time, within budget, and in accordance with the
City's requested schedule.
HF&H was recently selected to provide consulting services to Dublin San Ramon Services District (DSRSD),
including the DSRSD 2026 Financial Plan Update, and in previous years supported the DSRSD on the 2018
Regional Wastewater Capacity Reserve project. HF&H has reviewed these engagements and has determined
that they do not create a conflict that would impair its ability to provide objective, and independent services
to the City under this engagement.
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Section 4. Project Approach
PERFORMANCE AND COMPENSATION REVIEW
Through this engagement, the City will receive a comprehensive, independent review of AVI’s performance
and compensation through a collaborative and solutions-oriented process. Our approach, as further detailed
below, begins with a focused project kickoff and early coordination with AVI to align priorities and
expectations, followed by a detailed evaluation of key operational performance areas and a rigorous
compensation review. The engagement will culminate in comprehensive reports, Council-ready presentation
materials, and actionable findings to promote transparency, accountability, partnership, and the continued
delivery of high-quality service.
Task 1: Kickoff Meeting
The Kickoff Meeting will serve as a forum for the City to provide clarity on the purpose and desired outcomes
of the performance review and compensation review. HF&H will facilitate the meeting to effectively guide
City staff through a discussion of the City’s goals, key considerations impacting the scope of the reviews,
and data and access requirements. We will also confirm necessary process elements and schedules, including
any necessary stakeholder engagement, Council interactions, and level of collaboration with AVI. The result
of the meeting will be: (i) alignment on the City’s priorities regarding areas of review on which to focus;
and, (ii) clear expectations of the process and final deliverables.
Following the Kickoff Meeting, the City will receive a detailed workplan from HF&H that includes the City’s
selected performance areas to review, how the reviews will be performed, and a comprehensive timeline of
the entire performance review and compensation review. The workplan will align the City’s priorities and
timeline with the budget to ensure resources are utilized efficiently. For example, HF&H may recommend a
desktop audit instead of a field audit for a lower priority review area or may identify opportunities to conduct
reviews of several performance requirements during field visit days to preserve budget. Following the City’s
approval of the workplan, HF&H will send a request for information (RFI) to the City which may include
requests for items such as monthly fee remittances from AVI and route audit reports. HF&H will also develop
a preliminary RFI to AVI which will include request for items such as billing data, route information, and
customer service logs.
Task 2: Meeting with City and AVI
Following the City’s approval of the workplan, HF&H will facilitate a meeting with AVI to address the overall
scope of the reviews, align on process and timeline, and discuss the RFI developed in Task 1. While the
meeting agenda will cover logistical elements, it, more importantly, sets the tone with AVI for how the
reviews will be conducted and how all parties will work together. Our experience shows that successful
performance and compensation reviews stem from a collaborative approach that fosters trust among all
parties. Therefore, our intention is not to only identify any performance gaps or challenges. We also
intentionally aim to identify performance “wins” and support both the City and AVI in understanding the
underlying reasoning behind any challenges in order to create achievable solutions. This solutions-oriented
approach builds trust and fosters effective collaboration, thereby strengthening the City’s overall partnership
with AVI.
Following the meeting, HF&H will amend the RFI to AVI, as needed, to address any concerns or changes
discussed during the meeting and then send out the RFI to AVI. HF&H will monitor the receipt of data from
both RFIs. To the degree feasible, based on the area of performance and the receipt of information, HF&H
may proceed with specific areas of the reviews prior to receipt of all requested information.
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Task 3: Performance Review
HF&H will review the key performance areas, as identified by and discussed with the City in Task 1, against
the standards established in the Agreement. While we intend on developing an exact and thorough workplan
after the Kickoff Meeting, we anticipate the review will address aspects of AVI’s performance in the following
major areas:
Customer Service: Review customer service policies and procedures and discuss the customer service
receipt and response process with AVI management. Focus may include assessing compliance based on
provision of required staff, time to address customer inquiries, or documented complaint resolution process.
Public Education and Outreach and Technical Assistance: Review compliance with requirements to develop
and maintain a website, provide technical assistance to multi-family and commercial customers, and develop
and distribute public education and outreach materials. The review may focus on AVI’s compliance with City,
CalRecycle, and StopWaste reporting requirements, efforts associated with new program roll-out, or
compliance with language requirements for outreach materials.
Diversion and Facility Operations: Verify AVI is compliant with requirements to deliver materials collected to
approved facilities, enter into applicable contractual arrangements, and meet diversion metrics.
Reports and Records: Review and evaluate record keeping and reporting practices. Areas of focus may
include use of the AVI’s recordkeeping system or completeness and accuracy of required reports.
Notification Procedures: Review relevant materials and interview staff, supervisors, and/or management
about AVI’s internal protocols for monitoring its compliance with notification requirements. This includes
procedures for identifying issues and notifying the City of key information, such as changes in collection
days or identification of hazardous waste, and notifying customers of key information, such as overages,
holidays, and presence of unacceptable materials in a container. HF&H may also obtain copies of notices
transmitted to customers related to the specific noticing requirements to ensure that such notices were
compliant with the requirements of the Agreement.
Capital Purchases: Review existing capital (e.g., containers and vehicles) to ensure they meet applicable
standards and requirements. Review purchase orders and inventories to assess the adequacy of resources
committed to the City.
Task 4: Compensation Review
Once every three years, AVI or the City may request a compensation review to verify that AVI’s
compensation is consistent with an operating ratio not greater than 90%. To ensure that rate payers are not
over funding this operating ratio through collection rates, HF&H will take the following steps to review AVI’s
compensation and associated rate schedule:
Determine Costs and Expenses: Review AVI’s actual eligible costs during the July 1, 2025 through June 30,
2026 rate period. This will include a review of financial statements, tonnage reports, route operation
statistics, and other supporting documentation as needed to verify the accuracy and practicality of the costs
associated with AVI’s contract with the City.
Review Revenue from Customer Billings: Review the revenue generated from customer billings, which allows
the City to assess the reasonableness and accuracy of the gross rate revenues reported by AVI. This will
include a review the current customer subscription data received from AVI to calculate the actual revenues
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received and a test of a limited judgmental sample of commercial and residential customer accounts to
verify the rates match the current City-approved rate schedules.
Determine Revenue Requirement: Compare projected revenues from customer billings with AVI’s costs and
expenses to calculate the overall rate adjustment factor necessary to meet AVI’s revenue requirement that
begins July 1, 2027. After determining the revenue requirement, HF&H will meet once with AVI to review
our preliminary findings and receive their comments. If appropriate, based on this information, HF&H may
adjust our preliminary calculations before presenting a final calculation to the City.
Task 5: Coordination with AVI and City Staff
During the reviews, HF&H will coordinate as needed with both AVI and City staff to resolve logistical matters,
discuss data, and consider preliminary findings. Should HF&H identify areas in which AVI appears to not
have performed in a manner consistent with the requirements of the Agreement, HF&H will work
collaboratively with AVI to understand the underlying challenges resulting in the underperformance. We will
coordinate with both the City and AVI to identify potential solutions that meet the needs of both parties.
Task 6: Report Findings
HF&H will summarize the results of the performance review and compensation review in two separate high-
level reports that document our key findings and recommendations. HF&H will discuss initial findings and
an outline of the reports with the City prior to preparing and submitting the initial drafts. HF&H anticipates
the City will provide a single set of non-conflicting comments to each report. If applicable, HF&H will also
meet with City staff to discuss the reports and the City’s comments and questions. Based on the City’s input,
HF&H will make any necessary changes and provide revised draft reports to both the City and AVI. AVI will
be asked to provide a single set of non-conflicting comments to each of the revised draft reports. HF&H and
the City will then meet with AVI to review AVI’s comments. HF&H will discuss the feedback received from
AVI with the City and determine if any changes to the final reports are necessary. The final reports will be
provided to both the City and AVI.
Task 7: Staff Report and Presentation
The City will receive a draft PowerPoint presentation from HF&H that concisely articulates the methodology,
key findings, and outcomes of the performance review and compensation review. HF&H will also assist in
the development of a staff report by reviewing and providing comments to City staff on a draft staff report
to ensure alignment with the PowerPoint and final report developed in Task 6. HF&H will attend and, if
requested, present the findings at a City Council meeting.
AS-NEEDED CONTRACT AND TECHNICAL ASSISTANCE SUPPORT
Our approach to as-needed consulting services is to maintain consistent responsiveness to the City’s
priorities and requests. For any City-requested task, HF&H will schedule an initial meeting to discuss the
scope, budget, and timeline. Following the meeting, we will provide the scope and budget for the City to
review. HF&H will amend the scope if needed before finalizing the task order with the City. As noted in the
RFP, HF&H will not charge the City for the cost of developing a scope and budget in response to a task order
request.
The City’s RFP outlined several potential requests. Below, we have outlined various levels of support and
experience that we can provide as samples of our approach to the types of services requested. We will refine
the scope of any requested task based on the City’s goals and priorities before commencing any work.
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Annual Rate Setting
For the annual compensation adjustments that are effective July 1 of each year, HF&H will receive, review,
and report to the City on the accuracy and completeness of the rate application. This task will include
verifying contract compliance with regard to the following adjustments: 1) collection compensation element;
2) disposal compensation element; 3) container compensation element; 4) fee compensation element; 5)
commercial recycling compensation element; 6) recyclable materials diversion compensation element; 7)
organic waste diversion compensation element; and 8) commercial food waste diversion compensation
element.
Diversion Program Analysis
HF&H assistance in analyzing diversion program effectiveness may include:
Benchmarking Diversion Goals: HF&H has worked with dozens of agencies through solid waste master plans,
sustainable materials management plans, climate action and adaptation plans, and zero waste plans to
analyze their waste streams and understand attainable diversion levels that are reflective of community
values. Through a review of the City’s existing diversion programs and goals, HF&H can benchmark
effectiveness against similar programs or other programs with similar goals to determine if the City’s
programs are achieving maximum participation or diversion.
Analyzing Attribution of Diversion: HF&H has participated in diversion attribution studies that range from
building a dynamic model to allocate collection tonnage across multiple member agencies in a joint powers
authority to supporting the California Attorney General’s office in a criminal investigation of a hauler who
was using his mixed waste materials recovery facility to launder out-of-county tonnage. Regardless of how
serious the issue is, HF&H’s team has the right combination of skills to approach these challenges: a
sophisticated understanding of the solid waste industry and deep experience with accounting and auditing.
Evaluating Diversion Success: Every calendar quarter, HF&H performs diversion program analyses for more
than 20 agencies around the state. In addition, HF&H supports dozens of other agencies each year with
periodic or project-based program reviews. In these cases, we calculate program metrics, analyze trends,
benchmark diversion against other agencies, reconcile data issues, and identify root causes impacting
performance or trends. These analyses are used in: (i) ongoing program management to implement new
operational or messaging features; and (ii) reporting to executive management, public officials, and
regulatory agencies.
Regulatory Compliance
HF&H assistance in regulatory compliance may include:
Developing Implementation and Compliance Tools: In 2017, HF&H pioneered the development of SB 1383
gap analysis tools to quickly evaluate the compliance status of clients and identify key programmatic
shortfalls. The tools result in the development of implementation plans, which allow the client to achieve
compliance and document successes for incorporation in electronic annual reports and implementation
records.
Monitoring and Evaluating Programs: HF&H provides program monitoring and evaluation services for dozens
of our clients and often acts as contract staff for public agencies. Using our experienced team (curated from
public agencies and private waste haulers) for these functions ensures our clients receive a well-rounded
and thorough understanding of compliance requirements and potential areas of concern.
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Standardizing Reports: As discussed in detail in the section below, HF&H has developed tracking and
reporting tools for haulers, our clients, and other relevant stakeholders to monitor regulatory compliance.
These tools include, but are not limited to, hauler and processor reporting forms, implementation record
frameworks, waiver forms and tracking databases, enforcement protocols, notice of violation forms, desktop
compliance review protocols, and data analysis dashboards.
Implementation Record Initial Data Management and Recordkeeping: Development and upkeep of the City’s
SB 1383 implementation record (IR) requires ongoing coordination with various stakeholders. HF&H has
designed a suite of analytical templates and resources to make implementation, compliance, and reporting
simple and effective for all stakeholders involved, without the use of cumbersome online interfaces.
JACE Compliance Review Assistance: HF&H can be ready to support the City with a Jurisdiction and Agency
Compliance and Enforcement (JACE) compliance evaluation upon City notification, as HF&H is currently
assisting over twelve agencies with their JACE compliance evaluations. Our experience coupled with direct
relationships with CalRecycle JACE staff positions us to effectively guide your City through the required
compliance evaluation.
Emerging Issues and Legislation Monitoring: HF&H monitors upcoming legislation, such as SB 54 and the
ACF regulations, among others, to ensure agencies are informed of the regulatory impacts and can
effectively prepare for the future. HF&H’s team of experts includes Solid Waste Association of North America
(SWANA) and California Resource Recovery Association (CRRA) certified zero-waste instructors, Certified
Public Accountants, and Certified Management Consultants, who can translate complicated regulatory
requirements into straightforward guidance.
Reporting Templates and Report Review
HF&H assistance in reporting templates and report reviews may include:
Reporting Process Alignment: State reports are critical for gauging compliance with solid waste and recycling
regulations and providing a detailed analysis of how well programs align with State mandates. HF&H will
establish a structured process to collect and validate required data, ensuring accuracy, completeness, and
timely submission of all reporting obligations.
Reporting Process Automation: By leveraging HF&H’s internal Knowledge Integration (KI) systems and
Structured Query Language (SQL)-based database infrastructure, HF&H can automate the processing of
hauler reports, variance detection, and generation of performance dashboards to streamline reporting for
the City. These automated tools will increase efficiency, reduce manual input, and provide consistent, data-
driven oversight of compliance under the City’s Agreement.
Tailored Hauler Report Template: In 2025, HF&H created a tailored Excel reporting template for the City to
send to Waste Connections for its quarterly and annual reporting. HF&H can continue assisting the City with
updating the prepared template, if necessary, and coordinating with Waste Connections to ensure they are
providing updated, accurate reporting that is consistent with the City’s needs.
Data Review and Validation: HF&H can track and analyze hauler reports, including tonnage data, customer
counts, and program participation, to monitor program success, discuss program enhancements, and
promptly identify possible issues for correction. We review reports on a monthly, quarterly, and annual basis
to identify potential irregularities and trends, track compliance requirements in alignment with AB 341, AB
1826, and SB 1383.
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Customized Reporting Dashboard: Once consistent reporting procedures have been implemented, HF&H can
develop a customized City of Dublin Contract Management Dashboard in Power BI that consolidates hauler
performance metrics, diversion trends, and legislative compliance tracking. Final dashboard outputs will
reflect available data and City-specific requirements.
Emergency and Climate Response Planning
The increased frequency and severity of natural and climate disasters have necessitated additional planning,
mitigation, monitoring, and public policy development. HF&H has helped numerous communities integrate
disaster response planning in franchise agreements to ensure they can adequately respond to increases in
material flow, disruptions to collection operations, and long-lasting impacts to their communities. After the
Lightning Complex fires in 2020, HF&H assisted Santa Cruz County in managing the debris and road
washouts. We also helped ensure that the City of Ridgecrest had a robust emergency preparedness provision
in their new franchise agreement after the epicenter of the 2019 earthquakes hit their community.
Through a review of existing documentation and studies, HF&H can analyze potential impacts on the City’s
current solid waste system and recommend plan elements to alleviate stress on infrastructure, strengthen
the City’s response, and proactively coordinate with the City’s Departments and service providers to ensure
service disruptions are limited during a crisis and potential additional services are available.
City Fleet and CARB Review
The HF&H legislative tracking team has been carefully following the evolution of the ACF regulations since
the initial statute adoption. HF&H has worked with several clients on negotiating proposals and plans from
service providers to determine how their respective agencies will comply with ACF. Recently, the City of San
Francisco asked HF&H to analyze Recology’s fleet and project the capital investments needed for compliance.
These projections helped establish appropriate capital reserves in future rate orders and reduce rate volatility
related to ACF compliance. HF&H can work with the City to determine what compliance pathways would be
suitable and can offer support navigating these conversations with the City’s solid waste service providers.
Section 5. Project Schedule
The proposed project schedule, provided below, reflects HF&H's understanding of the scope of work and
sequencing necessary to complete the performance review and compensation review services efficiently and
effectively. In-person and remote meetings may be adjusted based on the City’s preference.
Figure 2. Project Schedule
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Section 6. Project Budget
HF&H proposes to provide the requested services on a time-and-materials basis. Hourly rates for
professional and administrative personnel are presented in Figure 3. In accordance with the City's draft
Consulting Services Agreement, hourly rates may be adjusted annually based on the San Francisco Bay Area
Consumer Price Index (CPI), effective July 1 of each year, subject to a maximum increase of 3%. Additional
as-needed services will be authorized by the City and billed based on the approved hourly rates in effect at
the time services are provided.
HF&H proposes a not-to-exceed budget of $99,970 for completion of the performance review and
compensation review services described in the RFP.
PROFESSIONAL FEES
Figure 3. Proposed 2026 Compensation Rate Schedule
DIRECT EXPENSES
Standard charges for common direct expenses are as follows:
Automobile Travel .............................................. Prevailing IRS mileage rate
Airfare and Public Transit .......................................................... Actual Cost
BILLING POLICIES
Our policy is to bill for our services based on the standard hourly rates of the staff member assigned,
multiplied by the time required to perform the client-related tasks, plus the direct expenses, as described
above. We adhere to the following practices:
• Invoices are emailed to our clients, with hard copies provided upon request.
• We round to the nearest one-quarter hour. A minimum charge of one-quarter hour is charged for
any client work performed in a day.
• We do not markup out-of-pocket expenses; however, we may charge administrative or
professional time related to the provision of the goods and services associated with these charges.
• If subcontractors are used, HF&H reserves the right to charge a 10% markup.
• Mileage fees are based on the round-trip distance from the point of origin.
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• If a client's change to a previously scheduled meeting results in penalties being assessed by a
third party (e.g., airline cancellation fee), then the client will bear the cost of these penalties.
While no minimum fee for a consulting engagement has been established, it is unlikely (given the nature of
our services) that we can gain an understanding of a client's particular requirement, identify alternatives,
and recommend a solution in less than twenty-four consulting hours.
INSURANCE
We maintain the following policies of insurance with carriers doing business in California:
• Commercial General Liability Insurance ($2,000,000 Occurrence/$4,000,000 Aggregate)
• Workers’ Compensation ($1,000,000)
• Professional Liability Insurance ($2,000,000 Occurrence/$2,000,000 Aggregate)
• Hired and Non-Owned Auto Liability ($2,000,000)
• Umbrella Liability ($3,000,000 Occurrence/$3,000,000 Aggregate)
• Cyber Liability ($1,000,000 Each Claim)
All costs incurred in complying with additional coverages or limits (excluding additional insured and waiver
of subrogation endorsements) become the responsibility of the client and are not included in the fees for
services or direct charges but are billed in addition to the contract at cost, plus any professional or
administrative fees.
INVOICES AND PAYMENT FOR SERVICES
Our time reporting and billing system has certain standard formats that are designed to provide our clients
with a detailed invoice of the time and charges associated with their engagement, and we typically discuss
these with our clients at our kick-off meeting. We are also pleased to provide our clients with a custom
invoice format, but we will have to bill the client for time spent conforming our invoices to their unique
requirements.
Billings for professional services and charges are submitted every month, in order that our clients can more
closely monitor our services.
1. HF&H Consultants does not own any company automobiles
Section 7. Acceptance of Agreement
EXCEPTIONS TO THE CITY'S STANDARD CONSULTING AGREEMENT
HF&H has reviewed the City's Standard Consulting Agreement and insurance requirements and confirms its
ability to comply with the insurance requirements and all material terms of the Agreement. HF&H respectfully
requests one limited exception to the indemnification and defense provisions in Section 5 of the Agreement.
Specifically, HF&H requests clarification that its defense and indemnity obligations for claims arising from
professional services are limited to the extent permitted by California law and proportionate to HF&H's
negligent acts, errors, or omissions. This clarification is consistent with California Civil Code Section 2782.8
and standard professional services contracting practices and is intended to align contractual risk allocation
with the coverage available under professional liability insurance. HF&H remains fully responsible for its
negligent acts, errors, and omissions.
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ATTACHMENT A
Staff Resumes
69
ROB HILTON
PRESIDENT
Range of Experience
Rob Hilton has provided recycling and solid waste consulting services
to over 150 public agencies since 2002 and currently serves as
President and Partner of HF&H Consultants. In this role, he provides
senior advisory oversight on solid waste procurements, contract
development, and strategic planning for both large agencies and
smaller communities with unique service conditions and staffing
constraints. Rob leads multidisciplinary teams through transparent,
publicly accountable procurement processes and supports agencies in
achieving the best overall value through well‑structured contracts,
performance reviews, and rate evaluations. His experience includes
advising public agencies during RFP development, proposal evaluation,
and contract negotiations, as well as providing guidance on service
oversight and long‑term system sustainability to support informed
decision‑making by staff and elected officials.
Expertise
• SB 1383 Compliance
• Franchise Negotiations
• Rate Structure Design
• High Diversion and Zero
Waste Plans
• Strategic Planning
• Stakeholder Engagement
• Policies and Municipal Codes
• JPA Formation and
Management
Recent Results
• West Valley Solid Waste Management Authority. Rob
serves as Executive Director of this Santa Clara County Joint
Powers Authority, overseeing contractor agreements,
regulatory compliance, daily operations, rates, customer
service, and Board meetings. In this role, Rob is ultimately
responsible for all AB 939, AB 1826, and SB 1383 program
compliance and relationships with CalRecycle.
• RecycleSmart (Central Contra Costa Solid Waste
Authority). Rob recently led negotiations for RecycleSmart
for its post-collection contracts with MDRR, Recology, and
Republic as well as collection negotiations with MDRR and
Republic. These negotiations included establishing rate
adjustment mechanisms for the MDRR facility in Pittsburg.
• RethinkWaste (South Bayside Waste Management
Authority). Rob led the 2021 process of conducting an RFP
and negotiating operating agreements and compensation
terms for a contract operator of the Shoreway Environmental
Center. In 2026, RethinkWaste re-engaged HF&H, under
Rob’s leadership to conduct the first cost-based rate review.
EXPERIENCE
Years of Experience:22
Clients: 167
Engagements: 623
Articles and Speeches: 50+
EDUCATION AND
CERTIFICATIONS
B.A., Political Science and
Public Administration, UC
Davis
Zero Waste Principles and
Practices, CRRA and SWANA
Joint Certification
PROFESSIONAL LICENSE
Certified Management
Consultant (CMC), Institute of
Management Consultants USA
HISTORY
HF&H Consultants, LLC:
2002 to present
ORGANIZATIONS
Past President, California
Resource Recovery
Association (CRRA)
Faculty, Solid Waste
Association of North America
(SWANA)
Institute of Management
Consultants (IMC)
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FELISIA
CASTAÑEDA
PROJECT MANAGER
Range of Experience
Felisia Castañeda is a Project Manager with HF&H and brings to
the firm a decade of experience developing educational
programming for diverse audiences in schools, businesses, and
other institutions. Felisia’s strengths include supporting clients
interpret regulatory requirements and develop high-performing,
compliant programs and processes. She has assisted multiple
clients including the City of San Leandro and the City of Oakland,
with negotiating and drafting franchise agreements that consider
the impacts of state laws such as SB 54, SB 1383, and the
California Air Resource Board’s Advanced Clean Fleets Rule.
Felisia also supports many clients with program review and
development to meet their goals. Felisia is skilled at performing
both quantitative and qualitative analyses of current programs
and assisting clients with designing new and enhanced programs
based on client’s needs. She has supported the City of Oakland
with multiple financial analyses of various rate structures and
program changes considered as part of a new mixed materials
and organic materials franchise agreement. Felisia recently
supported the development of the SB 54 Needs Assessment
report for Collection, Processing, and End Markets. She led the
analysis and drafting of key report requirements documenting the
current state of access and participation to collection programs
across the state and what investments and programmatic
changes are necessary to meet the goals of SB 54 in the future.
The statewide Needs Assessment was published by CalRecycle in
February of 2026. She is currently managing a performance and
compensation review for the West Valley Solid Waste
Management Authority (Authority), supporting the Authority with
identifying and remedying any performance issues and
challenges in anticipation of their service providers first cost-
based rate adjustment.
Expertise
• Contract Procurement and Franchise Negotiations
• SB 1383 Compliance
• SB 54 Implementation
• Public Education and Outreach
• Zero Waste Planning and Implementation
EXPERIENCE
Years of Experience:14
Clients: 38
Engagements: 66
EDUCATION
B.A., Economics, Occidental
College
B.A., Urban and Environmental
Policy, Occidental College
Zero Waste Principles and
Practices Certification
HISTORY
HF&H Consultants, LLC: Project
Manager, 2023 to Present;
Senior Associate, 2021 to 2023
Recology San Francisco:
Artist in Residence and Learning
Center Supervisor, 2019 to 2021;
Education Specialist, 2014 to
2019
San Francisco Department of the
Environment: Environmental
Education Associate, 2012 to
2014; Environmental Education
Aide, 2011 to 2012
ORGANIZATIONS
California Resource Recovery
Association (CRRA): Policy Technical
Council
Northern California Recycling
Association (NCRA): Member
Association of Women in Water,
Energy, & Environment: Member
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Felisia Castañeda, Project Manager
Recent Results
• Generated several rate models for the City of Oakland to assess the impact of
restructured rates on service access and City costs.
• Drafted and negotiated three separate service agreements for the City of San Leandro,
harmonizing collection and post-collection services into a comprehensive suite of
services at competitive rates.
• Produced a statewide analysis on investments needed to fully implement SB 54
including considerations of improved access and convenience to collection programs,
enhanced educational programming, material redesign, and equitable implementation.
• Developed a comprehensive Zero Waste Implementation Plan for the City of Alameda
incorporating various stakeholder input and recommending a suite of programs
focused on engaging diverse communities and producing tangible results.
Recent Clients
• West Valley Solid Waste Management Authority (2026 to Current).
Performance review and billing audit; legislative guidance and planning.
• City of Dublin (2026). Multi-family large item collection program analysis including
benchmarking metrics among several Northern California jurisdictions and developing
a draft scope of work for the service provider’s review.
• City of Oakland (2022 to Current). Franchise agreement negotiations and
restatement; SB 1383 program planning; on-call solid waste services.
• City of San Leandro (2022 to Current). Technical assistance and SB 1383 program
planning; solid waste procurement; ordinance amendments; C&D technical support;
contract management.
• Goodwill Industries (2026). As needed SB 54 technical assistance.
• County of San Diego (2026 to Current). High diversion program planning.
• CalRecycle (2025). SB 54 Needs Assessment, Collections, Processing, and End
Markets study.
• City of Alameda (2024 to 2025). Zero Waste Implementation Plan development.
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DAVE HILTON
SENIOR PROJECT MANAGER
Range of Experience
Dave Hilton is a Senior Project Manager with HF&H Consultants
with extensive experience supporting public agencies on solid
waste agreement oversight, contract compliance, and rate-setting
methodologies. His work includes reviewing rate applications,
evaluating hauler reporting, conducting financial and billing audits,
and analyzing operational performance to confirm compliance with
franchise agreements. Dave regularly works with agency staff and
service providers to review cost data, assess diversion
performance, and develop transparent, data-driven analyses that
support objective decision-making.
Expertise
• Rate Adjustment Reviews
• Cost-of-Service Studies
• Agency Fee Audits
• Performance Reviews
• Billing System Audits
• Financial Modeling
• Procurement Analysis
• Vehicle Impact Studies
Recent Results
• City of Livermore. Reviewed a Cost Based Rate Application
from LSI (A Waste Connections Subsidiary) to ensure
compliance with the franchise agreement and rate setting
methodology. This process involved the financial review of
actual expenses incurred by the hauler and the determination
of allowed vs. non-allowed costs to be considered in the
inclusion of total costs and ultimately customer rates. The
findings of this review resulted in a rate decrease of 8.67%
reflecting a savings of $4.5 Million dollars to the City and its
ratepayers from the initial request made by Waste
Connections.
• County of Santa Cruz. Conducts multi-year financial,
billing, and compliance audits to verify hauler reporting
accuracy, fee calculations, and payments in accordance with
franchise agreement requirements, supporting ongoing
oversight and compliance with contractual terms.
• Monterey Regional Waste Management District.
Supported procurement, negotiations, and implementation of
a new hauler serving multiple jurisdictions, including
development of rate structures and rate adjustment
methodologies and ongoing review of hauler reporting and
diversion performance across jurisdictions.
EXPERIENCE
Years of Experience:13
Clients: 111
Engagements: 334
EDUCATION
B.S., Business
Administration/ Business
Management, California
State University at Chico
HISTORY
HF&H Consultants, LLC:
2012 to present
CERTIFICATIONS
Zero Waste Principles and
Practices, Joint Certification
by California Resource
Recovery Association and
Solid Waste Association of
North America
ORGANIZATIONS
Solid Waste Association of
North America
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RACHEL ADELL
SENIOR ASSOCIATE
Range of Experience
Rachel Adell is part of the diversion and contract services team and is
a key team member in our contract and agreement writing projects.
Her extensive contract writing and negotiations experience includes
competitive procurements from design through execution, and sole-
source negotiations. Rachel is masterful in tracking parallel negotiation
processes for multi-contract waste management systems designs.
Rachel has served clients of various sizes on their procurement
projects including large waste management authorities such as Central
Contra Costa SWA, and Merced County SWMA, counties including
County of San Bernardino, County of Santa Barbara, Santa Cruz
County, and Merced County, and small to mid-size cities such as City
of Benicia, City of Ridgecrest, and City of Oceanside franchise
agreements. She has also assisted on numerous amendment
processes including San Luis Obispo SWA, City of Albany and the City
of Gardena.
Additionally, Rachel is on our internal contract quality review team for
HF&H, which allows her to read, review, edit, and respond to numerous
agreements from across the state to ensure the agreement language
is accurate, succinct, and clear. Such review has been done for
Placentia, Modesto, Dublin, and Imperial County.
Prior to HF&H, Rachel earned her master’s degree and worked at the
City of Glendale as a Recycling Program Assistant.
Expertise
• SB 1383 Compliance
• Contracts and Agreements
• Procurements
• Facilities Assessment
• Strategic Program Planning
Recent Results
• City of Benicia. Competitive procurement process and
Franchise Agreement drafting.
• County of Santa Cruz. Sole-source negotiations for
Amended and Restated Agreement.
• Central Contra Costa Solid Waste Authority.
Competitive procurement process for Collection and
Processing Agreements, agreement drafting.
EXPERIENCE
Years of Experience:11
Clients: 40
Engagements: 87
EDUCATION
B.A. Humanities, Science and
Environment, Virginia Tech
(Cum Laude)
M.Sc. Environmental Policy
and Management, Lund
University, Sweden (with
distinction)
Certificate Business Contract
Law, Cornell University
HISTORY
HF&H Consultants, LLC:
2019 to present
City of Glendale: Recycling
Program
2015 to 2018
City of Los Angeles:
2017 to 2018
ORGANIZATIONS
California Resource Recovery
Association, Board Member
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CAITLIN BARBOZA
SENIOR ASSOCIATE
Range of Experience
Caitlin Barboza is a Senior Associate with HF&H and has over ten
years of experience within sustainability program development,
implementation, and management, with focuses on solid waste,
recycling, and organics programs; edible food recovery; State
reporting; contractor and hauler monitoring; recycling
compliance inspections; and environmentally preferable product
procurement. Ms. Barboza is currently supporting jurisdictions
with SB 1383 program implementation and is monitoring CARB’s
Advanced Clean Fleets (ACF) Regulation.
Prior to joining HF&H, Caitlin supported the County of San Diego’s
Solid Waste Planning and Recycling section as a Program
Coordinator. Caitlin oversaw implementation of jurisdictional SB
1383 requirements, including development of compliant
Franchise Agreements, Solid Waste Ordinance, procurement
policies, and recordkeeping systems. Additionally, she supported
the multi-year implementation of SB 1383, AB 341, and AB 1826
compliant collection services to businesses and residential
generators within unincorporated San Diego County through
frequent communication with the County’s 8 non-exclusive
franchise haulers, analysis of service data and programmatic
hauler reporting, development of waiver and self-haul programs,
and reporting to the State. Caitlin also coordinated regional
efforts with local jurisdictions including capacity planning for
organics processing and edible food recovery, as well as
facilitating the Technical Advisory Committee Edible Food
Recovery Subcommittee monthly meetings.
Caitlin also served as a Peace Corps volunteer in Panama, where
she worked with community members to implement a novel trash
collection program as well as a recycling program at the local
primary school. It was through this role that Ms. Barboza initially
began working in solid waste and recycling, with a focus on
stakeholder engagement in a historically disadvantaged
community with inequitable access to resources and services.
Expertise
• SB 1383, AB 341, and AB 1826 Compliance and
Implementation.
• Franchise Hauler Administration.
• Environmentally Preferable Product Procurement.
• Edible Food Recovery Policy and Program Development.
EXPERIENCE
Years of Experience: 10
Clients: 15
Engagements: 64
EDUCATION AND
CERTIFICATIONS
B.A., Marine Science, University
of San Diego
Zero Waste Principles and
Practices, CRRA/SWANA Joint
Certification
ISO 19011 Auditing Management
Systems
California Environmental Quality
Act (CEQA) Practice Certificate
(UCSD Extension)
HISTORY
HF&H Consultants, LLC:
2023 to present
County of San Diego: Recycling
Program Coordinator
2020 to 2023
SCS Global Services: Sustainable
Forestry and Seafood Program
Coordinator
2017 to 2019
US Peace Corps: Environmental
Conservation Specialist
2015 to 2016
ORGANIZATIONS
California Resource Recovery
Association, Organics Recycling
Council Co-Chair
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August 12, 2026 | Page 2 of 2
Caitlin Barboza, Sr. Associate
Recent Projects
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LAUREN REAGAN
ASSOCIATE ANALYST
Range of Experience
Lauren Reagan provides support in our Contract and Diversion
Services Team as an Associate Analyst. Lauren specializes in drafting
and editing contracts and agreements throughout the procurement
process, including the City of Dublin’s three recently-executed solid
waste management agreements: the amended & restated collection
agreement, the organics processing & disposal agreement, and the
recyclables processing agreement. Lauren has also drafted reporting
templates for the City of Dublin.
Lauren recently provided support for Stanford University in a cost-of-
service study and two rate adjustment applications submitted by
PSSI. She also assisted with the City of Alameda’s, the City of San
Leandro’s, and West Valley Solid Waste Management Authority
(WVSWMA)’s index-based rate adjustment applications submitted by
ACI, Waste Connections, and Waste Management. Lauren continues
to provide contract management support for WVSWMA.
Prior to joining HF&H, Lauren worked at real estate defense litigation
firm as a litigation paralegal where she assisted the managing
attorney and supervised other legal assistants. Throughout her time
in the legal field, Lauren performed research, drafted pleadings and
correspondence, reviewed document productions, and conducted
extensive editing and proofreading. Lauren also completed a Bachelor
of Arts degree in English at Fordham University in New York. Her legal
experience and educational background allow her to support clients
by ensuring clarity and accuracy in language to produce high quality
work products.
Expertise
• Contracts and Agreements
• Procurements
Recent Results
• City of Dublin. Amended & Restated Collection Agreement,
Organics and Disposal Agreement, Recycling Agreement,
Reporting Templates.
• West Valley Solid Waste Management Authority.
Index-Based Rate Adjustment Application, Ongoing Contract
Management Support.
• Stanford University. Cost of Service Study, Multi-Index
Rate Adjustment Application, Cost-Based Rate Adjustment
Application.
• City of Alameda. Index-Based Rate Adjustment Application.
• City of San Leandro. Index-Based Rate Adjustment
Application.
EXPERIENCE
Years of Experience: 5
Clients: 10
Engagements: 15
EDUCATION AND
CERTIFICATIONS
B.A., English and American
Studies, Fordham University,
New York, NY
Zero Waste Principles and
Practices, Joint Certification by
California Resource Recovery
Association and Solid Waste
Association of North America
HISTORY
HF&H Consultants, LLC:
2024 to present
Rossi Domingue LLP:
2022 to 2023
Fragomen, Del Rey, Bernsen &
Loewy LLP:
2021 to 2022
ORGANIZATIONS
California Resource Recovery
Association
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