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Item 5.4 Agreement with Revize Software Systems for Website Redesign and Related Services
STAFF REPORT CITY COUNCIL Page 1 of 5 Agenda Item 5.4 DATE: February 17, 2026 TO: Honorable Mayor and City Councilmembers FROM: Colleen Tribby, City Manager SUBJECT: Agreement with Revize Software Systems for Website Redesign and Related Services Prepared by: Ryan Moran, Senior Digital Engagement Specialist EXECUTIVE SUMMARY: The City Council will consider an agreement with Revize Software Systems to provide website design, hosting, and content management services for the City’s primary website, including a custom landing page for Dublin Police Services and The Wave, and a potential standalone Economic Development website. The scope of services includes website redesign, cloud hosting, accessibility compliance, security, content migration, staff training, and ongoing technical support. Transitioning to Revize will modernize the City’s public-facing websites, improve usability and accessibility, and result in cost savings. STAFF RECOMMENDATION: Adopt the Resolution Approving an Agreement with Revize Software Systems for Website Redesign and Related Services. FINANCIAL IMPACT: The proposed agreement with Revize includes a not-to-exceed compensation amount of $330,874 through February 17, 2036, which covers the initial implementation period and annual hosting fees, plus a 15% contingency. Funding for the first year is included in the Fiscal Year 2025-26 Amended Budget and funding for the remainder will be included in future budget requests. The transition to Revize will result in a cost savings to the City of about $16,000 annually, compared to the City’s current website vendor, Civic Plus. DESCRIPTION: Background The City’s website and related digital platforms are essential tools for communicating with residents, businesses, and visitors, and for providing access to City services, programs, and information. Civic Plus has provided website services to the City since 2010 and is responsible 83 Page 2 of 5 for designing the City and The Wave’s websites, and providing hosting, content management system licensing, and technical support. Need for Modernization As the City has grown and expectations for digital communication have evolved, the current platform no longer provides the flexibility or functionality needed to support modern website design, content management, and information-sharing practices. The existing page structure and navigation can make information difficult to locate, and Staff regularly encounter limitations and inefficiencies when creating, updating, and maintaining web content. Modernization of the City’s digital platforms is necessary to ensure the City’s websites can adapt to current best practices, remain accessible and compliant with evolving legal requirements, and effectively respond to community needs. Furthermore, in recent years, digital accessibility has become an increasingly important responsibility for public agencies. Federal and state laws, including the Americans with Disabilities Act (ADA) and related California requirements, establish clear expectations that public-facing websites be accessible to individuals with disabilities. Guidance and enforceme nt trends have reinforced the Web Content Accessibility Guidelines (WCAG) Version 2.1, Level AA, as the prevailing standard for public-sector website accessibility. These requirements extend beyond initial website design and include the need for ongoing mo nitoring, remediation, staff training, and governance to maintain compliance over time. Lastly, Staff is seeking to improve mobile responsiveness, content governance, and long-term scalability to better support public users and internal contributors. Modernizing the City’s website will provide a more flexible and sustainable foundation for managing content, adapting to changing technologies, and supporting the City’s long-term digital needs. Request For Proposals To support these goals, Staff issued a Request for Proposals (RFP) (Attachment 3) on November 7, 2025, with proposals due December 5, 2025. An informational session was held on November 24, 2025, to provide a project overview and respond to questions from interested vendors. The RFP included the following key components: Redesign and modernization of the City’s website and The Wave website. Implementation of a scalable and secure Content Management System (CMS). Migration of approved content from legacy platforms. Development of clear and intuitive information architecture and navigation. Integration of accessibility tools and practices aligned with WCAG 2.1 AA standards . Development of a mobile-first, responsive design across all devices and browsers. Establishment of website governance frameworks, including roles, permissions, and workflows. Provision of staff training, documentation, and knowledge transfer. Implementation of cloud hosting, security, disaster recovery, and ongoing technical support. 84 Page 3 of 5 The RFP also included an optional component to support the future development of a standard-alone Economic Development website, should the City proceed with a related brand refresh as part of its Economic Development Marketing and Branding Strategy initiative. Evaluation Process The City received a total of 38 proposals. Of these, 3 1 were determined to be responsive and advanced for evaluation, while seven were disqualified for not meeting submission requirements. The responsive proposals were evaluated by a cross-departmental panel of Staff using established criteria, including scope of work, relevant experience, technical expertise, cost, proposed approach, and staff training. Based on the evaluation results, four firms were selected for interviews. Following proposal evaluations and interviews, and based on the established criteria, firm qualifications, portfolio of work, and interview performance, Revize Software Systems (Attachment 4) was selected as the most qualified consultant for the project. About Revize Software Systems Revize Software Systems is a nationally recognized provider of government website design, hosting, and content management solutions. Founded in 1995 and headquartered in Troy, Michigan. Revize specializes exclusively in serving public-sector clients, with more than 3,000 government websites launched across North America for cities, counties, and public agencies. The firm offers end-to-end website services, including custom design, cloud hosting, content management systems, accessibility compliance, security, and ongoing support. Revize is known for its user-friendly Government CMS, responsive design approach, and deep understanding of municipal operations, enabling non -technical staff to efficiently manage website content while meeting accessibility and security standards. With decades of experience and a strong portfolio of California and nationwide clients, Revize has delivered award-winning, scalable digital platforms that enhance public communication, service delivery, and community engagement. Scope of Work Given Revize’s platform capabilities and experience, the firm is able to provide all requested services for the City’s primary website, including a custom landing page for Dublin Police Services, The Wave website, and a potential standalone Economic Development website. The agreement also includes an optional AI-powered search and integrated chatbot feature, which the City has elected to include so it can be implemented as part of the website build and replace the City’s existing chatbot vendor. The proposed agreement includes a 10-year term, with an expiration of February 17, 2036. Pricing is structured to spread costs over time and provide predictability for long-term budgeting. The proposed term is consistent with the City's long-standing approach to website services, as the City has maintained its current vendor relationship for approximately 16 years. Revize's service model includes an optional no-cost redesign every four years, providing built- in modernization without requiring a full vendor transition. The project implementation cost is distributed across the first three years of the 10-year 85 Page 4 of 5 agreement. Ongoing annual fees include technical support, software licensing, hosting , and AI- powered search and chatbot services. Pricing is structured as follows: Years 1–3: Project implementation costs combined with annual hosting, licensing, and support fees. Year 4: Annual hosting, licensing, and support fees only. Year 5-10: Annual hosting, licensing, and support fees, subject to the terms of the agreement, totaling $19,800 in the first year (includes a 3% annual escalator). An additional 15% contingency is included in the agreement’s not -to-exceed amount to cover potential additional services, add-ons, or other needs that may arise during the 10-year term. This pricing approach allows the City to modernize its digital platforms while managing costs over the life of the agreement and providing flexibility for additional or unforesee n expenses. Hosting will be provided through U.S.-based data centers, with security and disaster recovery measures in place, and Staff will coordinate implementation with the Information Technology department to ensure appropriate access controls and account management. Staff Involvement and Training Following award, Staff will establish an internal working group with representation from key departments to support content review, discuss approval milestones, and coordinate throughout implementation. This group will assist with confirming migration priorities, reviewing navigation and key page templates, and will support timely feedback and decision-making to keep the project on track. Revize will provide CMS training for designated City administrators and content editors, with options for virtual and in-person sessions. Training will include day-to-day content publishing, workflows and permissions, and accessibility-aware content practices. Revize will also provide documentation and training materials to support ongoing use. Public Impact The website transition will be planned to minimize disruption to the public. Staff and Revize will coordinate migration and go-live activities, including URL redirects and validation of key site functions. Staff anticipates the website will remain available during the transition, with any brief interruptions occurring during off-peak hours where feasible. The project includes a post go- live stabilization period to address any issues identified after launch. STRATEGIC PLAN INITIATIVE: None. NOTICING REQUIREMENTS/PUBLIC OUTREACH: The City Council Agenda was posted. 86 Page 5 of 5 ATTACHMENTS: 1) Resolution Approving an Agreement with Revize Software Systems for Website Redesign and Related Services. 2) Exhibit A to the Resolution – Consultant Services Agreement Between the City of Dublin and Revize Software Systems 3) Request for Proposals – Website Redesign and Related Services 4) Revize Website Redesign and Related Services Proposal 87 Attachment 1 Reso. No. XX-26, Item X.X, Adopted XX/XX/2026 Page 1 of 2 RESOLUTION NO. XX – 26 A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF DUBLIN APPROVING AN AGREEMENT WITH REVIZE SOFTWARE SYSTEMS FOR WEBSITE REDESIGN AND RELATED SERVICES WHEREAS, the City of Dublin relies on its website and related digital platforms to provide essential information and services to residents, businesses, and visitors ; and WHEREAS, modernization of the City’s digital platforms is necessary to ensure accessibility, usability, security, and compliance with applicable federal and state requirements, including the Americans with Disabilities Act and Web Content Accessibility Guidelines (WCAG) Version 2.1, Level AA; and WHEREAS, on November 7, 2025, the City issued a Request for Proposals seeking qualified firms to provide website redesign, hosting, content management, accessibility, security, and related services, with proposals due on December 5, 2025; and WHEREAS, following a competitive evaluation process that included review by a cross- departmental panel and interviews with shortlisted firms, Revize Software Systems (“Revize”) was determined to be the most qualified firm to provide the requested services ; and WHEREAS, Revize specializes in public-sector website design and content management solutions and has extensive experience providing scalable, accessible, and secure websites for municipal agencies; and WHEREAS, the scope of work under the Agreement includes comprehensive website design and implementation services for the City’s primary website, including a custom landing page for Dublin Police Services, the Wave website, and a potential standalone Economic Development website; and WHEREAS, the scope of services further includes cloud hosting, accessibility compliance tools, security, content migration, staff training, ongoing technical support, and optional features such as AI - powered search and an integrated chatbot. NOW, THEREFORE, BE IT RESOLVED that the City Council of the City of Dublin does hereby approve the agreement with Revize Software Systems for Website Redesign and Related Services, attached hereto as Exhibit A to this Resolution. BE IT FURTHER RESOLVED that the City Manager is authorized to execute the amendments to the agreements, attached hereto as Exhibit A, and make any necessary, non-substantive changes to carry out the intent of this Resolution; and future additions to Revize Software Systems in excess of $100,000, subject to available budget appropriated as long as the City continues to utilize Revize Software Systems. 88 Reso. No. XX-25, Item X.X, Adopted XX/XX/2025 Page 2 of 2 PASSED, APPROVED AND ADOPTED BY the City Council of the City of Dublin, on this 17th day of February, 2026 by the following vote: AYES: NOES: ABSENT: ABSTAIN: ______________________________ Mayor ATTEST: _________________________________ City Clerk 89 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Page 1 of 20 CONSULTING SERVICES AGREEMENT BETWEEN THE CITY OF DUBLIN AND REVIZE SOFTWARE SYSTEMS (“REVIZE”) FOR WEBSITE REDESIGN AND RELATED SERVICES THIS AGREEMENT for consulting services is made by and between the City of Dublin (“City”) and Revize Software Systems (“Consultant”) (together sometimes referred to as the “Parties”) as of February 17, 2026 (the “Effective Date”). Section 1.SERVICES.Subject to the terms and conditions set forth in this Agreement, Consultant shall provide to City the services described in the Scope of Work attached as Exhibit A at the time and place and in the manner specified therein. In the event of a conflict in or inconsistency between the terms of this Agreement and Exhibit A, the Agreement shall prevail. 1.1 Term of Services. The term of this Agreement shall begin on the Effective Date and shall end on February 17, 2036, unless the term of the Agreement is otherwise terminated or extended, as provided for in Section 8. The time provided to Consultant to complete the services required by this Agreement shall not affect the City’s right to terminate the Agreement, as referenced in Section 8. Notwithstanding the foregoing this Agreement may be extended on a month to month basis for up to 6 months upon the written consent of the Consultant and the City Manager, provided that: a) sufficient funds have been appropriated for such purchase, b) the price charged by the Consultant for the provision of the services described in Exhibit A does not increase. None of the foregoing shall affect the City’s right to terminate the Agreement as provided for in Section 8. 1.2 Standard of Performance. Consultant shall perform all services required pursuant to this Agreement in the manner and according to the standards observed by a competent practitioner of the profession in which Consultant is engaged. 1.3 Assignment of Personnel. Consultant shall assign only competent personnel to perform services pursuant to this Agreement. In the event that City, in its sole discretion, at any time during the term of this Agreement, desires the reassignment of any such persons, Consultant shall, immediately upon receiving notice from City of such desire of City, reassign such person or persons. 1.4 Time.Consultant shall devote such time to the performance of services pursuant to this Agreement as may be reasonably necessary to meet the standard of performance provided in Subsection 1.2 above and to satisfy Consultant’s obligations hereunder. Attachment 2Exhibit A to the Resolution 90 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Page 2 of 20 Section 2.COMPENSATION. City hereby agrees to pay Consultant a sum not to exceed $330,874, notwithstanding any contrary indications that may be contained in Consultant’s proposal, for services to be performed under this Agreement. In the event of a conflict regarding the amount of compensation between this Agreement and Consultant’s proposal, the Agreement shall prevail. City shall pay Consultant for services rendered pursuant to this Agreement at the time and in the manner set forth herein. The payments specified below shall be the only payments from City to Consultant for services rendered pursuant to this Agreement. Consultant shall submit all invoices to City in the manner specified herein. Except as specifically authorized by City in writing, Consultant shall not bill City for duplicate services performed by more than one person. Consultant and City acknowledge and agree that compensation paid by City to Consultant under this Agreement is based upon Consultant’s estimated costs of providing the services required hereunder, including salaries and benefits of employees and subcontractors of Consultant. Consequently, the Parties further agree that compensation hereunder is intended to include the costs of contributions to any pensions and/or annuities to which Consultant and its employees, agents, and subcontractors may be eligible. City therefore has no responsibility for such contributions beyond compensation required under this Agreement. 2.1 Invoices.Consultant shall submit invoices, not more often than once a month during the term of this Agreement, based on the cost for services performed prior to the invoice date. No individual performing work under this Agreement shall bill more than 2,000 hours in a fiscal year unless approved, in writing, by the City Manager or his/her designee. Invoices shall contain the following information: Serial identifications of progress bills; i.e., Progress Bill No. 1 for the first invoice, etc.; The beginning and ending dates of the billing period; A Task Summary containing the original contract amount, the amount of prior billings, the total due this period, the balance available under the Agreement, and the percentage of completion; A copy of the applicable time entries or time sheets shall be submitted showing the following: o Daily logs of total hours worked by each individual performing work under this Agreement; o Hours must be logged in increments of tenths of an hour or quarter hour; 91 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Page 3 of 20 o If this Agreement covers multiple projects, all hours must also be logged by project assignment; and o A brief description of the work The total number of hours of work performed under the Agreement by Consultant and each employee, agent, and subcontractor of Consultant performing services hereunder; The Consultant’s signature; Consultant shall give separate notice to the City when the total number of hours worked by Consultant and any individual employee, agent, or subcontractor of Consultant reaches or exceeds 800 hours within a 12- month period under this Agreement and any other agreement between Consultant and City. Such notice shall include an estimate of the time necessary to complete work described in Exhibit A and the estimate of time necessary to complete work under any other agreement between Consultant and City, if applicable. 2.2 Monthly Payment. City shall make monthly payments, based on invoices received, for services satisfactorily performed. City shall have 30 days from the receipt of an invoice that complies with all of the requirements above to pay Consultant. 2.3 Final Payment.City shall pay the last 10% of the total sum due pursuant to this Agreement within 60 days after completion of the services and submittal to City of a final invoice, if all services required have been satisfactorily performed. 2.4 Total Payment. City shall pay for the services to be rendered by Consultant pursuant to this Agreement. City shall not pay any additional sum for any expense or cost whatsoever incurred by Consultant in rendering services pursuant to this Agreement. City shall make no payment for any extra, further, or additional service pursuant to this Agreement. In no event shall Consultant submit any invoice for an amount in excess of the maximum amount of compensation provided above, either for a task or for the entire Agreement, unless the Agreement is modified prior to the submission of such an invoice by a properly executed change order or amendment. 92 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Page 4 of 20 2.5 Hourly Fees.Fees for work performed by Consultant on an hourly basis shall not exceed the amounts shown on the compensation schedule attached hereto as Exhibit A. 2.6 Intentionally deleted. 2.7 Payment of Taxes. Consultant is solely responsible for the payment of employment taxes incurred under this Agreement and any similar federal or state taxes. 2.8 Payment upon Termination.In the event that the City or Consultant terminates this Agreement pursuant to Section 8, the City shall compensate the Consultant for all outstanding costs incurred for work satisfactorily completed as of the date of written notice of termination. Consultant shall maintain adequate logs and timesheets to verify costs incurred to that date. 2.9 Authorization to Perform Services.The Consultant is not authorized to perform any services or incur any costs whatsoever under the terms of this Agreement until receipt of authorization from the Contract Administrator. Section 3.FACILITIES AND EQUIPMENT. Except as set forth herein, Consultant shall, at its sole cost and expense, provide all facilities and equipment that may be necessary to perform the services required by this Agreement. City shall make available to Consultant only the facilities and equipment listed in this section, and only under the terms and conditions set forth herein. City shall furnish physical facilities such as desks, filing cabinets, and conference space, as may be reasonably necessary for Consultant’s use while consulting with City employees and reviewing records and the information in possession of the City. The location, quantity, and time of furnishing those facilities shall be in the sole discretion of City. In no event shall City be obligated to furnish any facility that may involve incurring any direct expense, including but not limited to computer, long-distance telephone or other communication charges, vehicles, and reproduction facilities. Section 4.INSURANCE REQUIREMENTS.Before fully executing this Agreement, Consultant, at its own cost and expense, unless otherwise specified below, shall procure the types and amounts of insurance listed below against claims for injuries to persons or damages to property that may arise from or in connection with the performance of the work hereunder by the Consultant and its agents, representatives, employees, and subcontractors. Consistent with the following provisions, Consultant shall provide proof satisfactory to City of such insurance that meets the requirements of this section and under forms of insurance satisfactory in all respects, and that such insurance is in effect prior to beginning work. Consultant shall maintain the insurance policies required by this 93 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Page 5 of 20 section throughout the term of this Agreement. The cost of such insurance shall be included in the Consultant's bid or proposal. Consultant shall not allow any subcontractor to commence work on any subcontract until Consultant has obtained all insurance required herein for the subcontractor(s) and provided evidence to City that such insurance is in effect. VERIFICATION OF THE REQUIRED INSURANCE SHALL BE SUBMITTED AND MADE PART OF THIS AGREEMENT PRIOR TO EXECUTION. Consultant shall maintain all required insurance listed herein for the duration of this Agreement. 4.1 Workers’Compensation. 4.1.1 General Requirements.Consultant shall, at its sole cost and expense, maintain Statutory Workers’ Compensation Insurance and Employer’s Liability Insurance for any and all persons employed directly or indirectly by Consultant. The Statutory Workers’ Compensation Insurance and Employer’s Liability Insurance shall be provided with limits of not less than $1,000,000 per accident. In the alternative, Consultant may rely on a self-insurance program to meet these requirements, but only if the program of self-insurance complies fully with the provisions of the California Labor Code. Determination of whether a self-insurance program meets the standards of the California Labor Code shall be solely in the discretion of the Contract Administrator. The Workers’ Compensation policy shall be endorsed with a waiver of subrogation in favor of the entity for all work performed by the Consultant, its employees, agents, and subcontractors. 4.1.2 Submittal Requirements. To comply with Subsection 4.1, Consultant shall submit the following: a. Certificate of Liability Insurance in the amounts specified in the section; and b. Waiver of Subrogation Endorsement as required by the section. 4.2 Commercial General and Automobile Liability Insurance. 4.2.1 General Requirements.Consultant, at its own cost and expense, shall maintain commercial general liability insurance for the term of this Agreement in an amount not less than $1,000,000 and automobile liability insurance for the term of this Agreement in an amount not less than $1,000,000 per occurrence, combined single 94 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Page 6 of 20 limit coverage for risks associated with the work contemplated by this Agreement. If a Commercial General Liability Insurance or an Automobile Liability form or other form with a general aggregate limit is used, either the general aggregate limit shall apply separately to the work to be performed under this Agreement or the general aggregate limit shall be at least twice the required occurrence limit. Such coverage shall include but shall not be limited to, protection against claims arising from bodily and personal injury, including death resulting therefrom, and damage to property resulting from activities contemplated under this Agreement, including without limitation, blanket contractual liability and the use of owned and non-owned automobiles. 4.2.2 Minimum Scope of Coverage.Commercial general coverage shall be at least as broad as Insurance Services Office Commercial General Liability occurrence form CG 0001 (most recent edition) covering comprehensive General Liability on an “occurrence” basis. Automobile coverage shall be at least as broad as Insurance Services Office Automobile Liability form CA 0001, Code 1 (any auto). No endorsement shall be attached limiting the coverage. 4.2.3 Additional Requirements. Each of the following shall be included in the insurance coverage or added as a certified endorsement to the policy: a. The Insurance shall cover on an occurrence or an accident basis, and not on a claims-made basis. b. City, its officers, officials, employees, and volunteers are to be covered as additional insureds as respects: liability arising out of work or operations performed by or on behalf of the Consultant; or automobiles owned, leased, hired, or borrowed by the Consultant. c. Consultant hereby agrees to waive subrogation which any insurer or contractor may require from vendor by virtue of the payment of any loss. Consultant agrees to obtain any endorsements that may be necessary to effect this waiver of subrogation. d. For any claims related to this Agreement or the work hereunder, the Consultant’s insurance coverage shall be primary insurance as respects the City, its officers, officials, 95 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Page 7 of 20 employees, and volunteers. Any insurance or self-insurance maintained by the City, its officers, officials, employees, or volunteers shall be excess of the Consultant’s insurance and shall not contribute with it. 4.2.4 Submittal Requirements. To comply with Subsection 4.2, Consultant shall submit the following: a. Certificate of Liability Insurance in the amounts specified in the section; b. Additional Insured Endorsement as required by the section; c. Waiver of Subrogation Endorsement as required by the section; and d. Primary Insurance Endorsement as required by the section. 4.3 Professional Liability Insurance. 4.3.1 General Requirements.Consultant, at its own cost and expense, shall maintain for the period covered by this Agreement professional liability insurance for licensed professionals performing work pursuant to this Agreement in an amount not less than $2,000,000 covering the licensed professionals’ errors and omissions. Any deductible or self-insured retention shall not exceed $150,000 per claim. 4.3.2 Claims-Made Limitations.The following provisions shall apply if the professional liability coverage is written on a claims-made form: a. The retroactive date of the policy must be shown and must be before the date of the Agreement. b. Insurance must be maintained and evidence of insurance must be provided for at least three years after completion of the Agreement or the work, so long as commercially available at reasonable rates. c. If coverage is canceled or not renewed and it is not replaced with another claims-made policy form with a retroactive date that precedes the date of this Agreement, Consultant shall 96 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Page 8 of 20 purchase an extended period coverage for a minimum of three years after completion of work under this Agreement. d. A copy of the claim reporting requirements must be submitted to the City for review prior to the commencement of any work under this Agreement. 4.3.3 Submittal Requirements.To comply with Subsection 4.3, Consultant shall submit the Certificate of Liability Insurance in the amounts specified in the section. 4.4 All Policies Requirements. 4.4.1 Acceptability of Insurers. All insurance required by this section is to be placed with insurers with a Bests' rating of no less than A:VII. 4.4.2 Verification of Coverage.Prior to beginning any work under this Agreement, Consultant shall furnish City with complete copies of all Certificates of Liability Insurance delivered to Consultant by the insurer, including complete copies of all endorsements attached to the policies. All copies of Certificates of Liability Insurance and certified endorsements shall show the signature of a person authorized by that insurer to bind coverage on its behalf. If the City does not receive the required insurance documents prior to the Consultant beginning work, it shall not waive the Consultant’s obligation to provide them. The City reserves the right to require complete copies of all required insurance policies at any time. 4.4.3 Deductibles and Self-Insured Retentions. Consultant shall disclose to and obtain the written approval of City for the self-insured retentions and deductibles before beginning any of the services or work called for by any term of this Agreement. At the option of the City, either: the insurer shall reduce or eliminate such deductibles or self-insured retentions as respects the City, its officers, employees, and volunteers; or the Consultant shall provide a financial guarantee satisfactory to the City guaranteeing payment of losses and related investigations, claim administration and defense expenses. 4.4.4 Wasting Policies.No policy required by this Section 4 shall include a “wasting” policy limit (i.e. limit that is eroded by the cost of defense). 4.4.5 Endorsement Requirements.Each insurance policy required by Section 4 shall be endorsed to state that coverage shall not be 97 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Page 9 of 20 canceled by either party, except after 30 days’ prior written notice has been provided to the City. 4.4.6 Subcontractors.Consultant shall include all subcontractors as insureds under its policies or shall furnish separate certificates and certified endorsements for each subcontractor. All coverages for subcontractors shall be subject to all of the requirements stated herein. 4.5 Remedies. In addition to any other remedies City may have if Consultant fails to provide or maintain any insurance policies or policy endorsements to the extent and within the time herein required, City may, at its sole option exercise any of the following remedies, which are alternatives to other remedies City may have and are not the exclusive remedy for Consultant’s breach: Obtain such insurance and deduct and retain the amount of the premiums for such insurance from any sums due under the Agreement; Order Consultant to stop work under this Agreement or withhold any payment that becomes due to Consultant hereunder, or both stop work and withhold any payment, until Consultant demonstrates compliance with the requirements hereof; and/or Terminate this Agreement. Section 5.INDEMNIFICATION AND CONSULTANT’S RESPONSIBILITIES. Consultant shall, to the extent permitted by law, including without limitation California Civil Code 2782 and 2782.8, indemnify, hold harmless and assume the defense of, in any actions at law or in equity, the City, its employees, agents, volunteers, and elective and appointive boards, from all claims, losses, and damages, including property damage, personal injury, death, and liability of every kind, nature and description, arising out of, pertaining to or related to the negligence, recklessness or willful misconduct of Consultant or any person directly or indirectly employed by, or acting as agent for, Consultant, during and after completion of Consultant’s work under this Agreement. With respect to those claims arising from a professional error or omission, Consultant shall defend, indemnify and hold harmless the City (including its elected officials, officers, employees, and volunteers) from all claims, losses, and damages arising from the professionally negligent acts, errors or omissions of Consultant, however, the cost to defend charged to Consultant shall not exceed Consultant’s proportionate percentage fault. 98 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Page 10 of 20 Consultant's obligation under this section does not extend to that portion of a claim caused in whole or in part by the sole negligence or willful misconduct of the City. Consultant shall also indemnify, defend and hold harmless the City from all suits or claims for infringement of any patent rights, copyrights, trade secrets, trade names, trademarks, service marks, or any other proprietary rights of any person or persons because of the City or any of its officers, employees, volunteers, or agents use of articles, products things, or services supplied in the performance of Consultant’s services under this Agreement, however, the cost to defend charged to Consultant shall not exceed Consultant’s proportionate percentage fault. Consultant shall indemnify, defend with counsel acceptable to City, and hold harmless City and its officers, elected officials, employees, agents and volunteers from and against any and all liability, loss, damage, claims, expenses, and costs (including without limitation, attorney’s fees and costs and fees of litigation) (collectively, “Liability”) of every nature arising out of or in connection with Consultant’s performance of the services called for or its failure to comply with any of its obligations contained in this Agreement, except such Liability caused by the sole negligence or willful misconduct of City. Notwithstanding the forgoing, to the extent this Agreement is a “construction contract” as defined by California Civil Code Section 2782, as may be amended from time to time, such duties of Consultant to indemnify shall not apply when to do so would be prohibited by California Civil Code Section 2782. The Consultant’s obligation to defend and indemnify shall not be excused because of the Consultant’s inability to evaluate Liability or because the Consultant evaluates Liability and determines that the Consultant is not liable to the claimant. The Consultant must respond within 30 days to the tender of any claim for defense and indemnity by the City. If the Consultant fails to accept or reject a tender of defense and indemnity within 30 days, in addition to any other remedy authorized by law, so much of the money due the Consultant under and by virtue of this Agreement as shall reasonably be considered necessary by the City, may be retained by the City until disposition has been made of the claim or suit for damages, or until the Consultant accepts or rejects the tender of defense, whichever occurs first. Section 6.STATUS OF CONSULTANT. 6.1 Independent Contractor.At all times during the term of this Agreement, Consultant shall be an independent contractor and shall not be an employee of City. This Agreement shall not be construed as an agreement for employment. City shall have the right to control Consultant only insofar as the results of Consultant's services rendered pursuant to this Agreement and assignment of personnel pursuant to Subsection 1.3; however, otherwise City shall not have the right to control the means by which 99 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Page 11 of 20 Consultant accomplishes services rendered pursuant to this Agreement. Consultant further acknowledges that Consultant performs Services outside the usual course of the City’s business; and is customarily engaged in an independently established trade, occupation, or business of the same nature as the Consultant performs for the City and has the option to perform such work for other entities. Notwithstanding any other City, state, or federal policy, rule, regulation, law, or ordinance to the contrary, Consultant and any of its employees, agents, and subcontractors providing services under this Agreement shall not qualify for or become entitled to, and hereby agree to waive any and all claims to, any compensation, benefit, or any incident of employment by City, including but not limited to eligibility to enroll in the California Public Employees Retirement System (PERS) as an employee of City and entitlement to any contribution to be paid by City for employer contributions and/or employee contributions for PERS benefits. 6.2 Consultant Not an Agent.Except as City may specify in writing, Consultant shall have no authority, express or implied, to act on behalf of City in any capacity whatsoever as an agent. Consultant shall have no authority, express or implied, pursuant to this Agreement to bind City to any obligation whatsoever. Section 7.LEGAL REQUIREMENTS. 7.1 Governing Law. The laws of the State of California shall govern this Agreement. 7.2 Compliance with Applicable Laws. Consultant and any subcontractors shall comply with all laws and regulations applicable to the performance of the work hereunder, including but not limited to, the California Building Code, the Americans with Disabilities Act, and any copyright, patent or trademark law. Consultant’s failure to comply with any law(s) or regulation(s) applicable to the performance of the work hereunder shall constitute a breach of contract. 7.3 Other Governmental Regulations.To the extent that this Agreement may be funded by fiscal assistance from another governmental entity, Consultant and any subcontractors shall comply with all applicable rules and regulations to which City is bound by the terms of such fiscal assistance program. 7.4 Licenses and Permits.Consultant represents and warrants to City that Consultant and its employees, agents, and any subcontractors have all licenses, permits, qualifications, and approvals of whatsoever nature that 100 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Page 12 of 20 are legally required to practice their respective professions. Consultant represents and warrants to City that Consultant and its employees, agents, any subcontractors shall, at their sole cost and expense, keep in effect at all times during the term of this Agreement any licenses, permits, and approvals that are legally required to practice their respective professions. In addition to the foregoing, Consultant and any subcontractors shall obtain and maintain during the term of this Agreement valid Business Licenses from City. 7.5 Nondiscrimination and Equal Opportunity. Consultant shall not discriminate, on the basis of a person’s race, sex, gender, religion (including religious dress and grooming practices), national origin, ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, age, sexual orientation, color, creed, pregnancy, genetic information, gender identity or expression, political affiliation or belief, military/veteran status, or any other classification protected by applicable local, state, or federal laws (each a “Protected Characteristic”), against any employee, applicant for employment, subcontractor, bidder for a subcontract, or participant in, recipient of, or applicant for any services or programs provided by Consultant under this Agreement. Consultant shall include the provisions of this Subsection in any subcontract approved by the Contract Administrator or this Agreement. Section 8.TERMINATION AND MODIFICATION. 8.1 Termination. City may cancel this Agreement at any time and without cause upon written notification to Consultant. Consultant may cancel this Agreement upon 30 days’ written notice to City and shall include in such notice the reasons for cancellation. In the event of termination, Consultant shall be entitled to compensation for services performed to the effective date of termination; City, however, may condition payment of such compensation upon Consultant delivering to City any or all documents, photographs, computer software, video and audio tapes, and other materials provided to Consultant or prepared by or for Consultant or the City in connection with this Agreement. 8.2 Extension.City may, in its sole and exclusive discretion, extend the end date of this Agreement beyond that provided for in Subsection 1.1. Any such extension shall require a written amendment to this Agreement, as provided 101 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Page 13 of 20 for herein. Consultant understands and agrees that, if City grants such an extension, City shall have no obligation to provide Consultant with compensation beyond the maximum amount provided for in this Agreement. 8.3 Amendments.The Parties may amend this Agreement only by a writing signed by all the Parties. 8.4 Assignment and Subcontracting.City and Consultant recognize and agree that this Agreement contemplates personal performance by Consultant and is based upon a determination of Consultant’s unique personal competence, experience, and specialized personal knowledge. Moreover, a substantial inducement to City for entering into this Agreement was and is the professional reputation and competence of Consultant. Consultant may not assign this Agreement or any interest therein without the prior written approval of the Contract Administrator. Consultant shall not subcontract any portion of the performance contemplated and provided for herein, other than to the subcontractors noted in the proposal, without prior written approval of the Contract Administrator. 8.5 Survival. All obligations arising prior to the termination of this Agreement and all provisions of this Agreement allocating liability between City and Consultant shall survive the termination of this Agreement. 8.6 Options upon Breach by Consultant. If Consultant materially breaches any of the terms of this Agreement, City’s remedies shall include, but are not limited to, the following: 8.6.1 Immediately terminate the Agreement; 8.6.2 Retain the plans, specifications, drawings, reports, design documents, and any other work product prepared by Consultant pursuant to this Agreement; 8.6.3 Retain a different consultant to complete the work described in Exhibit A not finished by Consultant; or 8.6.4 Charge Consultant the difference between the cost to complete the work described in Exhibit A that is unfinished at the time of breach and the amount that City would have paid Consultant pursuant to Section 2 if Consultant had completed the work. Section 9.KEEPING AND STATUS OF RECORDS. 102 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Page 14 of 20 9.1 Records Created as Part of Consultant’s Performance.All reports, data, maps, models, charts, studies, surveys, photographs, memoranda, plans, studies, specifications, records, files, or any other documents or materials, in electronic or any other form, that Consultant prepares or obtains pursuant to this Agreement and that relate to the matters covered hereunder shall be the property of the City. Consultant hereby agrees to export and deliver those documents, website content, CMS configurations, and associated data to the City upon termination of the Agreement. It is understood and agreed that the documents and other materials, including but not limited to those described above, prepared pursuant to this Agreement are prepared specifically for the City and are not necessarily suitable for any future or other use. City and Consultant agree that, until final approval by City, all data, plans, specifications, reports and other documents are confidential and will not be released to third parties without prior written consent of both Parties. 9.2 Consultant’s Books and Records.Consultant shall maintain any and all ledgers, books of account, invoices, vouchers, canceled checks, and other records or documents evidencing or relating to charges for services or expenditures and disbursements charged to the City under this Agreement for a minimum of three years, or for any longer period required by law, from the date of final payment to the Consultant to this Agreement. 9.3 Inspection and Audit of Records.Any records or documents that Subsection 9.2 of this Agreement requires Consultant to maintain shall be made available for inspection, audit, and/or copying at any time during regular business hours, upon oral or written request of the City. Under California Government Code Section 8546.7, if the amount of public funds expended under this Agreement exceeds $10,000.00, the Agreement shall be subject to the examination and audit of the State Auditor, at the request of City or as part of any audit of the City, for a period of three years after final payment under the Agreement. 9.4 Data Residency Requirement. The Consultant shall ensure that all City Data is stored and processed exclusively within data centers located in the United States. These data centers must be owned and operated by entities incorporated and headquartered within the United States. The Consultant shall not transfer or permit access to City Data outside the United States without the prior written consent of the City. 9.5 Data Sovereignty Compliance.The Consultant acknowledges and agrees to comply with all applicable U.S. federal, state, and local laws and regulations concerning data residency and sovereignty. This includes, but is not limited 103 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Page 15 of 20 to, ensuring that City Data remains subject to U.S. jurisdiction and is not subject to foreign laws that may conflict with U.S. data protection requirements. 9.6 Subcontractor and Third-Party Obligations.If the Consultant engages subcontractors or third parties in the performance of services involving City Data, the Consultant shall ensure that such subcontractors or third parties comply with the same data residency and sovereignty requirements outlined herein. The Consultant remains fully liable for any actions or omissions of its subcontractors or third parties concerning the handling of City Data. 9.7 Data Breach Notification Policy. In the event of a material data breach involving City Data, the Consultant shall notify the City within 72 hours of discovering the breach. This notification must include a detailed description of the incident, the nature and scope of the compromised data, any known or potential impact, and the measures being taken to investigate, mitigate, and remediate the breach. The Consultant shall provide regular updates to the City until the incident has been fully resolved and all corrective actions have been implemented. Section 10. MISCELLANEOUS PROVISIONS. 10.1 Attorneys’ Fees. If a party to this Agreement brings any action, including an action for declaratory relief, to enforce or interpret the provision of this Agreement, the prevailing party shall be entitled to reasonable attorneys’ fees in addition to any other relief to which that party may be entitled. The court may set such fees in the same action or in a separate action brought for that purpose. 10.2 Venue.In the event that either party brings any action against the other under this Agreement, the Parties agree that trial of such action shall be vested exclusively in the state courts of California in the County of Alameda or in the United States District Court for the Northern District of California. 10.3 Severability. If a court of competent jurisdiction finds or rules that any provision of this Agreement is invalid, void, or unenforceable, the provisions of this Agreement not so adjudged shall remain in full force and effect. The invalidity in whole or in part of any provision of this Agreement shall not void or affect the validity of any other provision of this Agreement. 10.4 No Implied Waiver of Breach.The waiver of any breach of a specific provision of this Agreement does not constitute a waiver of any other breach of that term or any other term of this Agreement. 104 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Page 16 of 20 10.5 Successors and Assigns. The provisions of this Agreement shall inure to the benefit of and shall apply to and bind the successors and assigns of the Parties. 10.6 Use of Recycled Products.Consultant shall prepare and submit all reports, written studies and other printed material on recycled paper to the extent it is available at equal or less cost than virgin paper. 10.7 Conflict of Interest. Consultant may serve other clients, but none whose activities within the corporate limits of City or whose business, regardless of location, would place Consultant in a “conflict of interest,” as that term is defined in the Political Reform Act, codified at California Government Code Section 81000 Consultant shall not employ any City official in the work performed pursuant to this Agreement. No officer or employee of City shall have any financial interest in this Agreement that would violate California Government Code Section 1090 Consultant hereby warrants that it is not now, nor has it been in the previous 12 months, an employee, agent, appointee, or official of the City. If Consultant was an employee, agent, appointee, or official of the City in the previous 12 months, Consultant warrants that it did not participate in any manner in the forming of this Agreement. Consultant understands that, if this Agreement is made in violation of California Government Code Section 1090 , the entire Agreement is void and Consultant will not be entitled to any compensation for services performed pursuant to this Agreement, and Consultant will be required to reimburse the City for any sums paid to the Consultant. Consultant understands that, in addition to the foregoing, it may be subject to criminal prosecution for a violation of California Government Code Section 1090 and, if applicable, will be disqualified from holding public office in the State of California. At City’s sole discretion, Consultant may be required to file with the City a Form 700 to identify and document Consultant’s economic interests, as defined and regulated by the California Fair Political Practices Commission. If Consultant is required to file a Form 700, Consultant is hereby advised to contact the Dublin City Clerk for the Form 700 and directions on how to prepare it. 105 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Page 17 of 20 10.8 Solicitation.Consultant agrees not to solicit business at any meeting, focus group, or interview related to this Agreement, either orally or through any written materials. 10.9 Contract Administration.This Agreement shall be administered by the City Manager ("Contract Administrator"). All correspondence shall be directed to or through the Contract Administrator or his or her designee. 10.10 Notices.Any written notice to Consultant shall be sent to: Revize Software Systems thomas.jean@revize.com Att: Thomas Jean 150 Kirts Boulevard Troy, MI 48084 Any written notice to City shall be sent to: City of Dublin Att: Community Engagement Division CommunityEngagement@dublin.ca.gov 100 Civic Plaza Dublin, CA 94568 10.11 Integration. This Agreement, including the scope of work attached hereto and incorporated herein as Exhibit A represents the entire and integrated agreement between City and Consultant and supersedes all prior negotiations, representations, or agreements, either written or oral. Exhibit A Scope of Services: Compensation Schedule & Reimbursable Expenses 10.12 Counterparts and Electronic Signatures. This Agreement may be executed in multiple counterparts, each of which shall be an original and all of which together shall constitute one agreement. Counterparts delivered and/or signatures executed by City-approved electronic or digital means shall have the same force and effect as the use of a manual signature. Both Parties desire this Agreement to be electronically signed in accordance with applicable federal and California law. Either Party may revoke its agreement to use electronic signatures at any time by giving notice to the other Party. 10.13 Certification per Iran Contracting Act of 2010.In the event that this contract is for one million dollars ($1,000,000.00) or more, by Consultant’s signature 106 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Page 18 of 20 below Consultant certifies that Consultant, and any parent entities, subsidiaries, successors or subunits of Consultant are not identified on a list created pursuant to subdivision (b) of Section 2203 of the California Public Contract Code as a person engaging in investment activities in Iran as described in subdivision (a) of Section 2202.5, or as a person described in subdivision (b) of Section 2202.5 of the California Public Contract Code, as applicable. 107 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Page 19 of 20 The Parties have executed this Agreement as of the Effective Date. The persons whose signatures appear below certify that they are authorized to sign on behalf of the respective Party. CITY OF DUBLIN REVIZE SOFTWARE SYSTEMS Colleen Tribby, City Manager Akshaya Ray, CEO Attest: Consultant’s DIR Registration Number (if applicable) Marsha Moore, City Clerk Approved as to Form: City Attorney 108 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Exhibit A – Page 1 of 11 EXHIBIT A SCOPE OF SERVICES COMPENSATION SCHEDULE &REIMBURSABLE EXPENSES The Consultant shall provide professional website redesign, development, implementation, hosting, and support services for the City of Dublin’s primary municipal websites, including Dublin.ca.gov, TheWave.com, and a custom landing page for Dublin Police Services, with optional consideration of a standalone Economic Development website. Services shall be performed in accordance with the City’s Website Redesign and Related Services Request for Proposals issued November 7, 2025, and this Scope of Services. Tasks and Deliverables 1. Project Kickoff and Management Organize and facilitate a project kickoff meeting with City staff. Confirm project goals, scope, deliverables, communication protocols, and success criteria. Establish a regular meeting cadence for project coordination, progress updates, and feedback. Provide meeting summaries, action items, project schedules, and next steps following scheduled meetings. 2. Discovery, Content Review, and Planning Conduct a review of existing City website content, including pages, modules, documents, and digital assets. Prepare a high-level content inventory and assessment to inform reorganization and migration. Provide recommendations for content consolidation, restructuring, and improvement. Review existing information architecture and navigation structure. Confirm key user needs, behaviors, and priority tasks through streamlined user testing and/or review with the City’s internal working group, and use findings to inform the recommended information architecture and design approach. Coordinate with City staff to confirm priorities, constraints, and functional requirements. Align recommendations with the City’s ongoing web governance, policies, quality assurance, and accessibility initiatives. 3. User Experience, Design, and Information Architecture Develop user experience (UX) and information architecture concepts focused on usability, accessibility, and service-oriented navigation. 109 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Exhibit A – Page 2 of 11 Create design mockups and wireframes for: City homepage, department landing pages, and inner pages. The Wave homepage and inner pages. Optional: Economic Development homepage and inner pages (standalone site, if approved). Refine designs through an iterative review process based on City feedback. Obtain City approval of final designs prior to development. 4. Website Development and CMS Implementation Convert approved designs into functional, CMS-enabled templates. Implement the selected Content Management System (CMS) and configure core functionality. Develop and configure page templates, navigation, and content structures. Ensure the solution is responsive and fully functional across modern browsers and devices. Ability to support access to and, where feasible, integrate third-party services and City systems, including: Agendas and meetings Permits, applications, and business licenses Service requests Geocortex and ArcGIS Online Single sign-on (SSO) integration Embedded third-party media (e.g. YouTube) Jobs Public record request portal Newsletter sign-up and email archive Recreation registration Integration approach may include direct linking, embedded experiences, single sign-on, or data exchange via Application Program Interface (API) depending on capabilities of the third-party system and City requirements. 5. Applications, Features, and Functionality Configure and integrate approved applications and features, which may include but not limited to the following: document management, calendars, news, notifications, forms, and photo galleries. Public engagement tools such as service requests, public records requests, and feedback mechanisms. Search functionality, analytics, workflows, user roles, and permissions. Intranet and staff productivity tools, as applicable. Ensure no loss of existing core functionality during transition. Configure reporting and analytics tools for ongoing performance monitoring. 110 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Exhibit A – Page 3 of 11 6. Accessibility and Compliance Develop website templates and components to conform with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards at launch, incorporating WCAG 2.2 best practices where feasible. Perform accessibility validation of delivered templates/components using a combination of automated and manual testing, and provide a summary of findings and corrective actions prior to go-live. Remediate accessibility issues identified in delivered templates/components prior to launch, excluding issues attributable to City-authored content or third-party tools. Provide CMS tools, guidance, and training to support accessible content creation and publishing practices by City staff. Coordinate with the City’s ongoing web governance, quality assurance, and accessibility monitoring initiatives during implementation and post-launch support. Identify exclusions from conformance, including third-party tools/embedded content and City-authored documents (e.g., PDFs), unless otherwise specified in this Scope of Services. 7. Quality Assurance and Testing Conduct functional, performance, and usability testing prior to launch. Validate navigation, search functionality, workflows, and integrations. Address identified defects or issues consistent with the approved scope. Support City review and acceptance testing prior to go-live. 8. Content Migration Migrate approved content from the City’s existing websites into the new CMS environment in accordance with the approved sitemap and migration set, including both page-based content and structured module content reasonably necessary to support launch. Migration includes up to: Dublin.ca.gov Up to 1,000 webpages; and Up to 5,000 documents, including Document Center files and other documents or attachments linked from migrated pages and structured modules. TheDublinWave.com Up to 200 webpages; and All currently posted documents and files reasonably associated with migrated content The Consultant shall migrate and configure applicable structured content modules and functionality necessary for go-live, as approved in the migration set. This may include, as applicable: 111 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Exhibit A – Page 4 of 11 Calendar events Document libraries News/announcements/alerts FAQs Photo galleries Online forms Directories Unless otherwise approved by the City in writing, structured content shall be migrated according to the following time windows: Calendar: all current and future items, plus up to twenty-four (24) months of past items News/announcements: up to twenty-four (24) months of past items FAQs: active items only Directories: current listings only Unless expressly included in the approved migration set, migration does not include: Legacy or irrelevant records (including historical calendar events outside the approved time window). Outdated, duplicate, or superseded postings. Large archival libraries better suited for separate archive. Content requiring substantial manual cleanup, rewriting, reformatting, or extensive image resizing beyond standard migration formatting. Remediation of non-compliant PDFs or legacy documents, unless separately authorized in writing. Excludes content requiring remediation or restructuring unless expressly included. Validate migrated content for accuracy and functionality. 9. Training and Knowledge Transfer Provide role-based CMS training for designated City staff, including both content editors and system administrators, to ensure the City can independently manage routine updates and ongoing website administration after launch. Training shall be delivered using a format appropriate to the City’s needs and schedule, including virtual and/or on-site sessions, and will occur during the implementation period (Phase 7, approximately three weeks). Training and knowledge transfer shall include, at a minimum: o Core editing functions (creating and updating pages, formatting content, linking, images/media, and accessibility-friendly content practices) o Module/content updates (e.g., news, alerts, calendar items, forms, documents, and other applicable structured content) 112 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Exhibit A – Page 5 of 11 o Workflows and approvals, including publishing processes and content scheduling as applicable o User management, permissions, and role-based access control o Content governance best practices, including content quality assurance considerations and accessibility responsibilities for City-authored content o Basic troubleshooting and support request procedures, including use of the Consultant’s customer support portal The Consultant shall provide the City with training materials and documentation (including applicable user guides, reference materials, and recordings when available) to support ongoing internal onboarding and continuity. Training shall be sufficient to enable the City to perform routine content updates and basic administration without Consultant assistance. 10. Go-Live and Post-Launch Support Support final launch preparation and deployment. Coordinate with City staff on go-live timing. Provide post-launch stabilization support to address initial issues. Assist with transition from the legacy website environment. AI-Powered Chatbot and AI Search Services 1. Description of Services Consultant may provide AI-powered chatbot and AI search functionality to assist users in locating and understanding publicly available City information. These tools shall provide informational assistance only and shall rely solely on City-approved content sources. The AI-powered chatbot shall not require public users to provide personally identifiable information to operate as intended under this Agreement. The AI-powered chatbot and AI search functionality shall clearly indicate to users that chat and search responses are generated by artificial intelligence. The disclosure shall be persistent and visible without requiring user action to locate it. The website shall also display a disclaimer, in a form approved by the City, indicating that AI-generated responses are for informational purposes only, may contain errors or omissions, and do not constitute official City guidance, legal advice, or a substitute for direct communication with City staff. The City may specify or modify the content and placement of the disclosure and disclaimer at any time. 2. Use of City Content and Third-Party AI Providers Consultant acknowledges that its AI-powered chatbot and AI search service features may rely on third-party large language models (“LLMs”) accessed through application programming interfaces. Consultant does not develop or operate its own LLM. 113 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Exhibit A – Page 6 of 11 City-provided content and user queries may be transmitted to and processed by such LLMs only as necessary to generate responses in real time. Such processing shall not constitute training, fine-tuning, or modification of any LLM. City content and user queries shall not be used by any third-party LLM provider to train public or generalized AI models. 3. Third-Party LLM Data Handling To the extent the AI-powered chatbot and AI search services rely on third-party LLMs, Consultant shall ensure that any City content, user queries, prompts, responses, or associated metadata transmitted to such LLM providers are processed solely for the purpose of generating responses and are not retained, logged, or used by the third-party LLM provider for training, analytics, benchmarking, commercial, or product improvement purposes. Any persistent logging or retention of the AI-powered chatbot and AI search interactions shall be limited to Consultant-controlled systems used to provide analytics, troubleshooting, and administrative review to the City. 4. Permitted and Prohibited Uses of City Content Permitted Uses Consultant may use publicly available City content to improve the relevance and accuracy of the AI powered chatbot and AI search responses through retrieval, contextual prompting, and related tuning techniques. Consultant may retain interaction logs and response history within Consultant-controlled systems for the purpose of providing analytics and quality assurance to the City. Prohibited Uses Consultant and any third-party service providers shall not, directly or indirectly: Use City content, user queries, prompts, or responses to train, fine-tune, evaluate, or improve any public or generalized AI model; Use City data for benchmarking, product development, or research unrelated to services provided to the City; Share City content or derived data with other customers or third parties, except as required to deliver the AI functions described in this Agreement. 5. Third-Party Services and Hosting Consultant may use third-party infrastructure and services, including enterprise API-based language models and cloud hosting services, to support AI-powered features. 114 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Exhibit A – Page 7 of 11 AI-powered services shall be hosted in U.S.-based infrastructure. As of the effective date of this Agreement, hosting is provided through Oracle Cloud Infrastructure (OCI) within the United States. 6. City Control, Transparency, and Analytics Consultant shall provide the City with administrative access to review the AI-powered chatbot and AI search interactions, including the ability to view historical questions and responses for accuracy and quality assurance purposes. For the entire duration of this Agreement, Consultant shall provide tools that allow the City to manage content sources used by the AI-powered chatbot and AI search function, including the ability to add, remove, or exclude content sources. The City shall have discretion to disable or suspend any or all AI-powered features at any time. 7. Data Retention and Deletion Consultant shall retain AI-powered chatbot and AI search interaction data only as necessary to support analytics, troubleshooting, improve services rendered under this Agreement, and administrative review for the City. Consultant shall delete AI-powered data, including interaction logs, queries, and responses, within fourteen (14) days of a City request. The Consultant shall provide, or upon availability shall enable, retention controls that allow the City to configure automated deletion schedules consistent with the City’s records management policies, privacy obligations, and applicable law. 8. Material Changes Consultant shall not implement material changes to AI-powered features, third-party providers, data handling practices, or data hosting infrastructure without prior written approval from the City. Routine maintenance, security fixes, and minor updates that do not affect data handling or materially alter functionality shall not require prior approval but shall be logged and made available to City upon reasonable request. Consultant shall provide the City with no less than twenty-four (24) hours’ advanced notice of any planned maintenance expected to materially interrupt or degrade public-facing services. Consultant shall provide written notice of any proposed material change at least thirty (30) days in advance, including a description of the change, the reason for the change, and any impact on City data or users. If the City does not approve a proposed change, Consultant shall continue to provide services under the existing practices. 9. Security and Cyber Liability Insurance 115 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Exhibit A – Page 8 of 11 Consultant shall use reasonable administrative, technical, and physical safeguards consistent with industry standards to protect City and user data. Consultant is prohibited from selling the City’s data and/or confidential information to any third parties. Consultant, at its own cost and expense, shall maintain for the period covered by this Agreement cyber liability/technology errors and omissions insurance appropriate to the work/services under this Agreement in an amount not less than Two Million Dollars ($2,000,000) per claim and in the aggregate. Coverage shall be sufficiently broad to respond to the duties and obligations undertaken by Consultant in this Agreement and shall include, but not be limited to, claims involving use of artificial intelligence, infringement of intellectual property, including but not limited to infringement of copyright, trademark, trade dress, invasion of privacy violations, information theft, damage to or destruction of electronic information, release of private information, personally identifiable information (PII), alteration of electronic information, extortion and network security. 10. Precedence of Agreement In the event of any conflict or inconsistency between this Agreement and the Consultant’s online terms, privacy policies, end-user agreements, product documentation, or other standard terms, whether existing as of the Effective Date of this Agreement or later modified, the terms of this Agreement shall control. Project Schedule and Timeline The Consultant shall provide a detailed project schedule outlining key milestones and deliverables, with a target implementation timeline of approximately twenty-seven (27) weeks from the kickoff meeting date, culminating in readiness for go-live, subject to City review and approval timelines. Any adjustments to the project schedule shall be documented in writing and provided to the City’s project manager for review and approval. Go-Live Buffer The parties acknowledge that the project schedule may be impacted by a variety of factors, including, but not limited to, timely participation and approvals, third-party dependencies, technical constraints, and other variables outside either party’s reasonable control. Accordingly, as a scheduling buffer, the parties anticipate go-live readiness may extend by up to thirty (32) weeks from the kickoff meeting date, as needed. City Participation and Timely Review The City acknowledges that successful delivery of the target timeline is dependent on timely participation by City staff and subject matter experts across departments, including 116 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Exhibit A – Page 9 of 11 review of deliverables, content readiness, feedback, and approvals. The parties agree to collaborate in good faith to maintain progress and address resourcing constraints as they arise. Additional and Optional Services The City may request additional services related to the work described in this Exhibit A that fall within the general scope of the Consultant’s professional services, including, but not limited to, additional configuration, template adjustments, integrations, content restructuring, or support. Separately, and at its sole discretion and subject to written authorization and available funding, the City may elect to purchase optional add-on services offered by the Consultant, including, but not limited to, ongoing accessibility scanning and remediation services (e.g., WCAG scanning and remediation support). Such additional services or product add-ons may be authorized and performed under this Agreement without the need for a formal amendment, provided they receive prior written authorization from the City, are documented in writing confirming scope, schedule, and compensation, and remain within the Agreement’s not-to-exceed amount. Assumptions and Dependencies Timely City review, feedback, and approvals are required to maintain project momentum. Design approval constitutes acceptance of the approved visual and structural direction. Services not expressly described in this Exhibit A are considered out of scope unless authorized by written amendment. Compensation Schedule A. One-Time Project Services (Not-to-Exceed) The City shall compensate the Consultant for the following one-time project services on a time-and-materials basis, not to exceed the amounts listed below, subject to the terms of the Agreement. Phase Description Not-to-Exceed Amount Phase 1 Project Kickoff and Discovery $4,500 Phase 2 Design Mockups and Wireframes $18,500 Phase 3 & 4 Website Development and Sitemap Development $27,600 Phase 5 Quality Assurance, Custom Development, and Accessibility Review $8,100 117 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Exhibit A – Page 10 of 11 Phase 6 Content Migration (see Exhibit A, Section 8 – Content Migration; included services only) $9,500 Phase 7 CMS Training, AI Configuration, and Go-Live Support $8,400 Total One-Time Project Cost (not-to-exceed)$76,600 B. Ongoing Annual Services Following successful launch, Consultant will provide the following ongoing services, subject to annual appropriation and the terms of the Agreement. Annual Service Description Annual Amount CMS License,Hosting, Maintenance,and Support CMS Software license, U.S.-based hosting, system maintenance, updates, and technical support; includes unlimited CMS users, up to 100GB website storage, and up to 300GB monthly bandwidth $14,900 AI Chatbot and AI Search AI-powered chatbot and search functionality, up to 10,000 monthly queries and 4,000 trained pages/files $4,900 Total Annual Fee $19,800 C. Future Add-On Services A 15% contingency is included in the not-to-exceed amount to preserve flexibility as digital user behavior and accessibility guidelines continue to evolve, including changes driven by AI-assisted search and information discovery. This funding may be used for City-approved enhancements or related services that support usability, accessibility, and effective access to City services over the term of the Agreement. Additional add-on services may be offered during the term of the Agreement upon written authorization by the City. Annual Service Description Annual Amount Annual WCAG Scan and Remediation Service Two manual website scans for WCAG compliance and 10 hours of remediation $3,400 Total Annual Fee $3,400 D. Payment Plan Breakdown and Projections 118 Consulting Services Agreement between City of Dublin and Revize Software Systems 02/17/2026 Exhibit A – Page 11 of 11 Year Annual Fee Description Year 1 $45,333.33 1/3 of project + annual fee Year 2 $45,333.33 1/3 of project + annual fee Year 3 $45,333.33 1/3 of project + annual fee Year 4 $19,800.00 Annual fee Year 5 $20,394.00 Annual fee + 3% Year 6 $21,005.82 Annual fee + 3% Year 7 $21,635.99 Annual fee + 3% Year 8 $22,285.07 Annual fee + 3% Year 9 $22,953.62 Annual fee + 3% Year 10 $23,642.23 Annual fee + 3% Sub Total (Years 1-10)$287,716.72 Contingency $43,157.51 15% Total $330,874.23 E. Reimbursable Expenses Reimbursable expenses are not included unless expressly authorized in writing by the City. Any reimbursable expenses must comply with the Agreement and be approved in advance by the City. Hard costs and third-party vendor costs are excluded unless incorporated by amendment. 119 REQUEST FOR PROPOSALS WEBSITE REDESIGN AND RELATED SERVICES City of Dublin Proposals must be received no later than 4 p.m. on: Friday, December 5, 2025 Ryan Moran, Senior Digital Engagement Specialist 100 Civic Plaza City of Dublin, CA 94568 Ryan.Moran@dublin.ca.gov 2423 Attachment 3 120 Table of Contents I. General Description of the Project II. Contact Person and Project Manager Goals Scope of Work Deadline and Delivery RFP Proposal Submittal Requirements Schedule for RFP Process Review and Selection Process Standard Consulting Services Agreement Insurance Requirements Conflict of Interest Equal Employment Opportunity Governing Law Attachments Attachment A: Scope of Work Attachment B: Consulting Services Agreement Attachment C: The Web Content Accessibility Guidelines Version 2.1, Level AA 1 1 2 2 2 3 4 4 4 5 5 5 6 121 1 General Description of the Project The goal of this project is to replace and modernize the current website through a redesigned, accessible, and user-friendly website that reflects Dublin’s brand identity. The new website will be easier for users to navigate, more efficient for City staff to manage, and provide a wide variety of services. Contact Person and Project Manager Questions regarding this RFP may be directed to the Project Manager: Senior Community Engagement Specialist City of Dublin 100 Civic Plaza Dublin, CA 94568 Telephone: (925) 833-6650 Email: Ryan.Moran@dublin.ca.gov Email is the preferred method of communication for this RFP. Goals The goal of this project is to modernize the City’s digital presence through a redesigned, accessible, and user-friendly website that reflects Dublin’s brand identity and serves the needs of residents, businesses, and visitors. The selected Vendor will be responsible for achieving the following objectives: 1. Design and Implement a Modern Web Platform – Deliver a scalable, secure, and accessible content management system (CMS) that meets the City’s long-term operational and technical needs. 2. Ensure Accessibility Compliance – Design and build the website to meet or exceed WCAG 2.1 AA standards and implement tools and processes that support ongoing accessibility compliance. 3. Enhance User Experience – Develop a clear, intuitive site architecture, navigation, and interface that improve usability and ensure efficient access to City information and services for all audiences. 4. Adopt a Mobile-First, Responsive Design – Create a fully responsive design that provides seamless functionality and visual consistency across mobile, tablet, and desktop devices. 122 2 5. Implement Website Governance Frameworks – Collaborate with the City to establish contributor roles, permissions, and approval workflows in the new CMS that promote effective site management and accountability. 6. Maintain Brand and Design Consistency – Incorporate the City’s visual identity and communication standards into all aspects of the website’s design to ensure a cohesive and recognizable digital presence. 7. Integrate Performance Monitoring Tools – Configure analytics, reporting, and quality assurance systems to enable ongoing measurement of website performance, accessibility, and user engagement. 8. Support Staff Training and Knowledge Transfer – Provide training, documentation, and resources to equip City staff with the knowledge and tools necessary to maintain and manage website content, accessibility practices, and routine updates independently. Scope of Work Please see Scope of Work (Attachment A) and related documents for information on the services and deliverables desired and other required information. Deadline and Delivery Vendor shall submit an electronic link or shareable folder of their proposal and all supporting documents to the Project Manager via email no later than .No information submitted via hardcopy will be accepted unless otherwise requested by the City during the proposal review process. Proposals received after the deadline may not be accepted. The City will not reimburse any costs associated with the preparation or submission of proposals. The proposal format is at the discretion of the proposer but should clearly address all requested information. RFP Proposal Submittal Requirements Vendors interested in providing these services must prepare and submit a Proposal, consistent with this Request and the Scope of Work (Attachment A), with a cover letter signed by an officer of the firm authorized to confirm the firm’s ability to meet the City’s Standard Consultant Agreement and insurance requirements. Exceptions to the Agreement and insurance requirements shall be specifically noted in the Proposal. 1. Vendor Qualifications Vendor will provide an overview of their firm’s qualifications and relevant experience in designing, developing, and implementing modern municipal websites. Highlight demonstrated success in delivering accessible, user-centered websites for cities, counties, or comparable public agencies. Include specific expertise in: • Website design and development using modern, scalable CMS platforms 123 3 • Implementation of Web Content Accessibility Guidelines (WCAG) Version 2.1, Level AA accessibility standards • Responsive, mobile-first user experience (UX) and interface design • Integration of content governance, workflow, and analytics tools • Migration of content from legacy systems to new platforms Vendors should demonstrate a comprehensive understanding of local government digital environments, including strategies for improving usability, transparency, and service delivery to diverse community audiences. 2. Project Team and Key Personnel Identify the Project Manager, technical leads, designers, developers, and any subcontractors who will be assigned to this project. For each key team member, describe: • Role and area of responsibility on this project • Relevant experience and years of expertise • Prior experience working together on comparable municipal or government website projects 3. Comparable Projects Provide descriptions of at least three comparable website design and development projects completed within the past five years. For each project, include: • Client name and location • Project scope and key deliverables (including platform used, accessibility features, and governance solutions) • Project schedule showing duration and completion date and whether there were any delays (include approach to completing the project, showing the flow of various tasks and the timeline) • Project outcomes, such as improved site performance, accessibility compliance, or user engagement metrics • Project budget Where possible, include links to live sites or case studies. 4. References Provide three client references who can speak to your firm’s performance on similar website implementation projects. Each reference should include: • Name and title • Organization and project name • Phone number and email address • Role or relationship to the project 124 4 Schedule for RFP Process Estimated schedule, subject to change at City discretion: • November 7, 2025 Release RFP • November 24, 2025 Zoom Webinar 11 a.m. – Opportunity for Q&A Registration Link: https://dublinca.zoom.us/webinar/register/WN_hbB1b SW-T3ykx_-36BuENQ • November 26, 2025 Webinar Posted on City Website • December 5, 2025 Proposals are due no later than 4:00 PM on December 5. • December 15-18, 2025 Interview firms • January 5-9, 2026 Firm Selection • February 3, 2026 Consulting Services Agreement scheduled for approval by the Dublin City Council. Review and Selection Process The City reserves the right to make the selection based on its sole discretion. A subcommittee selected by City Staff will evaluate proposals provided in response to this RFP. The subcommittee will use a forced ranking process (please see Attachment D, Forced Ranking Rating Sheet, for further detail). Informal interviews may be conducted by City staff and may include more than one firm that has submitted a Proposal. Based on input from this review process, a recommendation will be made to the City Manager. The City Manager will make a recommendation to the City Council for award of contract services. The City reserves the right to award a contract to the firm(s) that the City feels best meets the requirements of the RFP. The City reserves the right to reject any and all Proposals prior to execution of the Agreement, with no penalty to the City. Standard Consulting Services Agreement It is anticipated that the services covered by the Agreement resulting from this RFP will be performed on a time and materials fee basis for a specified scope of work. The term of the agreement will begin upon City Manager and/or City Council approval. A sample of the City’s Standard Consulting Services Agreement (Agreement), including insurance requirements, is provided as . If the interested vendor desires to take exception to the Agreement and/or insurance requirements, the , which shall be included in the qualification. Exceptions will be taken into consideration in evaluating Proposals. Otherwise, the interested vendor is to state in the proposal that the Agreement and insurance requirements are acceptable. 125 5 Consideration for exceptions will not be considered if not included in the submitted proposal. Insurance Requirements The Vendor shall provide insurance coverage as follows in conformance with the City of Dublin’s requirements: General Liability Insurance $1,000,000 Automobile Liability Insurance $1,000,000 Professional Liability Insurance $1,000,000 Workers’ Compensation Insurance $1,000,000 Conflict of Interest Vendor agrees that, for the term of this contract, no member, officer or employee of the City of Dublin, or of a public body within Alameda County or member or delegate to the Congress of the United States, during his/her tenure or for one year thereafter, shall have any direct interest in the contracts or any direct or material benefit arising therefrom. Vendors must provide a list of any potential conflicts of interest in working for the City of Dublin. This must include, but is not limited to, a list of your firm’s clients who are the following: Private clients located or operating within the City of Dublin limits, Dublin San Ramon Service District, US Army Camp Parks and/or the County of Alameda, and a brief description of work for these clients. Proposers must also identify any other clients (including public entities), that may pose a potential conflict of interest, as well as a brief description of work you provide to these clients. This list must include all potential conflicts of interest within the year prior to the release of this RFP as well as current and future commitments to other projects. Principals and those performing work for City of Dublin may be required to submit a California Fair Political Practices Commission (FPPC) Form 700: Statement of Economic Interests documenting potential financial conflicts of interest. For additional information, proposers should refer to the FPPC website at http://www.fppc.ca.gov/Form700.html. Equal Employment Opportunity Vendor shall not, on the grounds of race, color, sex, age, religion, national origin, ancestry, physical handicap, medical condition, or marital status either discriminate or permit discrimination against any employee or applicant for employment in any manner prohibited by Federal, State or local laws. In the event of Vendor non-compliance, the City of Dublin may cancel, terminate or suspend the Contract in whole or in part. Vendor may also be declared ineligible for further contracts with the City of Dublin. Vendor shall take affirmative action to ensure that applicants are employed, and that employees are treated during their employment, without regard to their race, religion, color, sex, or national origin. Such action shall include, but not be limited to the following: employment, upgrading, 126 6 demotion or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. Vendor and its sub-consultants shall post in conspicuous places, available to all employees and applicants for employment, a notice setting forth the following provisions [29 U.S.C. § 623, 42 U.S.C. § 2000, 42 U.S.C. § 6102, 42 U.S.C. § 12112, 42 U.S.C. § 12132, 49 U.S.C. § 5332, 29 CFR Part 1630, 41 CFR Parts 60 et seq.]. Governing Law This RFP summarizes the applicable laws and governance; when in conflict applicable State/Federal guidelines shall apply. The contract and legal relations between the parties hereto shall be governed and construed in accordance with the laws of the State of California. Attachments • Attachment A – Scope of Work • Attachment B – Consulting Services Agreement (Template) • Attachment C – The Web Content Accessibility Guidelines Version 2.1, Level AA • Attachment D – Forced Ranking Rating Sheet 127 7 Attachment A Scope of Work As stated in the RFP, the City of Dublin is seeking the services of a website design firm with experience in local government websites to redesign, develop, implement, and provide hosting and maintenance services for the City’s website (Dublin.ca.gov and TheDublinWave.com). The project will involve reviewing and editing existing information on the website, as well as adding new information, products, and features as suggested by the City and the firm selected. Please refer to the Goals section in addition with this scope of work. The City seeks the most cost-effective way to achieve the project’s goals. The City is interested in the vendors’ ideas for content and approach in achieving these goals and encourages them to consider and propose alternative solutions. It is the vendor’s responsibility to propose a complete Scope of Work that explains in detail the vendor’s offering and how it will meet the objectives and functional requirements outlined below. Vendors should be aware that the City is working on implementing a web quality assurance and accessibility platform to proactively identify and address accessibility issues. This early action will allow the City to resolve low-complexity issues in advance, gain hands-on experience with accessibility monitoring, and maintain steady progress toward the April 2026 Web Content Accessibility Guidelines (WCAG) Version 2.1, Level AA compliance milestone. The Vendor will be expected to align recommendations and governance planning with these ongoing efforts. Objectives 1.Review City’s current website content and recommend changes, including conducting an inventory of existing website pages, documents, and assets and provide formal recommendations for content reorganization, consolidation, and improvement. 2.Redesign the user interface and information architecture to align with the goals outlined in this RFP, focusing on accessibility, usability, and consistency across all City web properties. 3.Replace the existing website Content Management System (CMS) and migrate approved content the new platform (if applicable), ensuring accurate transfer, functionality preservation, and minimal disruption during the transition. At a high level, the City has a variety of goals and feature requirements for the new website: 1.Recognize that dublin.ca.gov is the primary key method for communicating with the public and a frequently-used business tool within our community. The new site should allow easy integration of social media, seamless integration of functionality with third-party services (such as but not limited to, functionality of current website to enroll in classes and programs, view agenda items and meetings, apply for business licenses, submit service requests, and apply for permits on-line), support tools promoting community engagement such as widgets and third-party services for comment and response on City business, as 128 8 well as presentation of financial and other information via open data portals. There must be no loss of current functionality. 2.Enable users to easily locate answers to common questions through clear information architecture, structured content tagging, and robust site search that returns relevant results from pages, documents, and FAQs. Include usability testing to validate navigation, search, and overall user experience prior to final launch. 3.Have a modern aesthetic design focused on services and utilizing responsive website design (RWD). 4.Functionality should be equivalent for mobile and desktop devices across all major browsers; proposals must clearly discuss any difference in functionality between mobile and desktop devices. 5.Built with best practices for search engine optimization (SEO) and structured data to enhance discoverability across both traditional and emerging AI-driven search platforms. 6.Provide an easy‐to‐use interface for internal content contributors: photos, videos, news items, etc. across all browsers. This should include electronic workflow for all web postings, including documents. 7.Provide workflow capacity, such as reminders on when to remove documents and/or auto‐ delete features. 8.Reflect current ADA requirements verified through accessibility audits to confirm compliance with WCAG 2.1 AA at launch (see Attachment C – WCAG). 9.Include RAD Editor or another text editing with comparable functionality. 10. Explain how the new system will comply with public records laws for the State of California and archiving for records retention purposes. 11. Future-proof for transitioning to a .gov domain name to comply with CA AB-1637 for TheDublinWave.com website. 12. Include a public facing calendar with features including but not limited to images, outside links, and recurrence. 13. Integrate with City Active Directory through SSO sign-on for user authentication. 14. Host website on U.S. datacenters and provide 48-hour notice of any material data breach of SaaS services. 15. Support multiple levels of security by individual and by groups, including tiered permissions. Proposals should include an example of step-by-step instructions for adding users and assigning permissions. 16. Provide reporting mechanisms that are easy to use, such as number of visits per page, duration of visits, etc. 17. Optional: The City is working to develop a marketing plan to support the City’s economic development efforts. The City anticipates a brand refresh specific to those efforts which may include an economic development specific website. Please include the cost as an optional item to create a new website geared towards this effort that would move the current economic development webpages to a new site. 129 9 Attachment B Standard Consulting Services Agreement CONSULTING SERVICES AGREEMENT BETWEEN THE CITY OF DUBLIN AND [NAME OF PROFESSIONAL CONSULTANT] {Removed for purposes of the February 17, 2026 Regular City Council Meeting Packet} 130 23 Attachment C The Web Content Accessibility Guidelines Version 2.1, Level AA 131 Strategies, standards, resources to make the Web accessible to people with disabilities Home / Standards/Guidelines / Web Content – WCAG 2 WCAG 2 Overview Summary This page introduces the Web Content Accessibility Guidelines (WCAG) international standard, including WCAG 2.0, WCAG 2.1, and WCAG 2.2. WCAG documents explain how to make web content more accessible to people with disabilities. A different page introduces WCAG 3 (https://www.w3.org/WAI/standards-guidelines/wcag/wcag3-intro/). WCAG is not an introduction to accessibility. For introductions, see Accessibility Fundamentals Overview (https://www.w3.org/WAI/fundamentals/). Quick links to resources: How to Meet WCAG 2 (Quick Reference) (https://www.w3.org/WAI/WCAG22/quickref/) WCAG 2.2 Standard (https://www.w3.org/TR/WCAG22/), What’s New in WCAG 2.2 (https://www.w3.org/WAI/standards-guidelines/wcag/new-in-22/) WCAG 2.1 Standard (https://www.w3.org/TR/WCAG21/) Page Contents Introduction(⇘ #intro) Who WCAG is for(⇘ #for) What is in WCAG 2(⇘ #whatis2) WCAG 2.0, 2.1, 2.2(⇘ #versions) Translations(⇘ #translations) ISO/IEC 40500, EAA, EN 301 549(⇘ #iso) Who develops WCAG(⇘ #wg) More about WCAG(⇘ #more) Introduction Web Content Accessibility Guidelines (WCAG) 2 is developed through the W3C process (https://www.w3.org/WAI/standards-guidelines/w3c-process/) in cooperation with individuals and organizations around the world, with a goal of providing a single shared standard for web content accessibility that meets the needs of individuals, organizations, and governments internationally. The WCAG documents explain how to make web content more accessible to people with disabilities. Web “content” generally refers to the information in a web page or web application, including: natural information such as text, images, and sounds code or markup that defines structure, presentation, etc. Who WCAG is for WCAG is for those who want a technical standard. It is not an introduction to accessibility. For links to introductory material, see “Where should I start?” in the FAQ (https://www.w3.org/WAI/standards-guidelines/wcag/faq/#start). WCAG is primarily intended for: Web content developers (page authors, site designers, etc.) Web authoring tool developers Web accessibility evaluation tool developers Others who want or need a standard for web accessibility, including for mobile accessibility To meet the needs of others — including policy makers, managers, and researchers — there are many different WAI Resources (https://www.w3.org/WAI/resources/). What is in WCAG 2 24 132 The WCAG 2.2 has 13 guidelines. The guidelines are organized under 4 principles: perceivable, operable, understandable, and robust (https://www.w3.org/WAI/WCAG22/Understanding/intro#understanding-the-four-principles-of-accessibility). For each guideline, there are testable success criteria. The success criteria are at three levels: A, AA, and AAA (https://www.w3.org/WAI/WCAG22/Understanding/conformance#levels). The success criteria are what determine “conformance” to WCAG. That is, in order to meet WCAG, the content needs to meet the success criteria. Details are in the Conformance section of WCAG (https://www.w3.org/TR/WCAG22/#conformance). For a short summary of the WCAG 2 guidelines, see WCAG 2 at a Glance (https://www.w3.org/WAI/standards-guidelines/wcag/glance/). Supporting material and supplemental guidance The following resources help you understand and implement WCAG, and improve accessibility beyond WCAG: Quick Reference / How to Meet WCAG 2 / Checklist Understanding WCAG 2 Techniques for WCAG 2 Test Rules for WCAG 2 Supplemental Guidance Please read about these WCAG 2 resources from WCAG 2 Documents (https://www.w3.org/WAI/standards-guidelines/wcag/docs/). WCAG 2.0, 2.1, 2.2 The Web Content Accessibility Guidelines (WCAG) standards are referenceable when they are published as a ‘W3C Recommendation’ web standard. WCAG 2.0 (https://www.w3.org/TR/WCAG20/) was published on 11 December 2008. WCAG 2.1 (https://www.w3.org/TR/WCAG21/) was published on 5 June 2018, and updates were published on 21 September 2023, 12 December 2024, and 6 May 2025. WCAG 2.2 (https://www.w3.org/TR/WCAG22/) was published on 5 October 2023, and an update was published on 12 December 2024. For information on the updates, see the WCAG 2 FAQ (https://www.w3.org/WAI/standards-guidelines/wcag/faq/). WCAG 2.0, 2.1, and 2.2 are designed to be “backwards compatible”, which means content that conforms to WCAG 2.2 also conforms to WCAG 2.1 and WCAG 2.0. If you want to meet all the versions, you can use the WCAG 2.2 resources and you don’t need to bother looking at earlier versions. All the success criteria from 2.0 are included in 2.1, and all from 2.1 are in 2.2 (except 4.1.1, explained in the next paragraph). WCAG 2.0 has 12 guidelines. WCAG 2.1 adds 1 guideline and 17 success criteria. They are introduced in What’s New in WCAG 2.1 (https://www.w3.org/WAI/standards- guidelines/wcag/new-in-21/). WCAG 2.2 adds 9 success criteria. They are introduced in What’s New in WCAG 2.2 (https://www.w3.org/WAI/standards-guidelines/wcag/new-in-22/). A few things have changed, and we intend the updates in the related documents to support backwards compatibility in practice. The main change is that in WCAG 2.2, one success criteria (4.1.1 Parsing) is obsolete. Notes added to WCAG 2.1 and WCAG 2.0 errata address this, as explained in WCAG 2 FAQ, 4.1.1 Parsing (https://www.w3.org/WAI/standards-guidelines/wcag/faq/#parsing411). WCAG 2.2 also includes Notes about different languages; more information is in WCAG 2 FAQ, internationalization (https://www.w3.org/WAI/standards-guidelines/wcag/faq/#i18n22). WCAG 2.0, WCAG 2.1, and WCAG 2.2 are all existing standards. WCAG 2.2 does not deprecate or supersede WCAG 2.1, and WCAG 2.1 does not deprecate or supersede WCAG 2.0. W3C encourages you to use the latest version of WCAG. Translations Authorized Translations and unofficial translations of WCAG 2 are listed in WCAG 2 Translations (https://www.w3.org/WAI/standards- guidelines/wcag/translations/). ISO/IEC 40500, EAA, EN 301 549 WCAG 2.2 is an approved International Organization for Standardization (ISO) standard: ISO/IEC 40500:2025 (https://www.iso.org/standard/91029.html), and is available free from ISO. ISO/IEC 40500:2025 is exactly the same as the October 2023 version of WCAG 2.2. We expect the December 2024 version of WCAG 2.2 to be available as ISO/IEC 40500:2026 by late 2026. In addressing the European Accessibility Act (EAA), most organizations use WCAG and the European Standard EN 301 549: Accessibility requirements for ICT products and services. EN 301 549 currently uses WCAG 2.1. We expect the next version of EN 301 549 to use the latest version of WCAG 2.2.25 133 To find how laws around the world use WCAG, see Web Accessibility Laws & Policies (https://www.w3.org/WAI/policies/). W3C encourages you to use the latest version of WCAG. Content that meets WCAG 2.2 also meets WCAG 2.1 and WCAG 2.0. Who develops WCAG The WCAG technical documents are developed by the Accessibility Guidelines Working Group (AG WG (https://www.w3.org/WAI/GL/)) (formerly the Web Content Accessibility Guidelines Working Group), which is part of the World Wide Web Consortium (W3C (https://www.w3.org)) Web Accessibility Initiative (WAI (https://www.w3.org/WAI/)). WAI updates Techniques for WCAG 2 and Understanding WCAG 2 periodically. We welcome comments (https://www.w3.org/WAI/standards- guidelines/wcag/commenting/) and submission of new techniques (https://www.w3.org/WAI/GL/WCAG20/TECHS-SUBMIT/). Opportunities for contributing to WCAG and other WAI work are introduced in Participating in WAI (https://www.w3.org/WAI/about/participating/). More about WCAG WCAG is part of a series of accessibility guidelines, including the Authoring Tool Accessibility Guidelines (ATAG) and the User Agent Accessibility Guidelines (UAAG). Essential Components of Web Accessibility (https://www.w3.org/WAI/fundamentals/components/) explains the relationship between the different guidelines. Frequently asked questions (FAQ) See the WCAG 2 FAQ (https://www.w3.org/WAI/standards-guidelines/wcag/faq/) for more information on: WCAG 2 coverage of mobile accessibility (https://www.w3.org/WAI/standards-guidelines/wcag/faq/#mobile) Applying WCAG 2 to documents and software (https://www.w3.org/WAI/standards-guidelines/wcag/faq/#wcag2ict) and more… JSON machine-readable files The WCAG JSON (JavaScript Object Notation) files include the principles, guidelines, success criteria, and glossary terms fr om WCAG and the supporting Techniques. For more information, see JSON Serialization of WCAG 2 – GitHub (https://github.com/w3c/wcag/tree/main/11ty/json#readme). WCAG 3 For information on the early draft of W3C Accessibility Guidelines 3.0 (formerly known as “Silver”), see the WCAG 3 Introduction (https://www.w3.org/WAI/standards-guidelines/wcag/wcag3-intro/). Updated: 20 October 2025. Latest changes (https://www.w3.org/WAI/standards-guidelines/wcag/changelog/). First published July 2005. Editor: Shawn Lawton Henry (https://www.w3.org/People/Shawn/). Developed with input from the Education and Outreach Working Group (EOWG (https://www.w3.org/WAI/about/groups/eowg/)) and the Accessibility Guidelines Working Group (AG WG (https://www.w3.org/WAI/about/groups/agwg/)). W3C Web Accessibility Initiative (WAI) Strategies, standards, and supporting resources to make the Web accessible to people with disabilities. Copyright © 2025 World Wide Web Consortium (W3C®). See Permission to Use WAI Material. 26 134 Attachment D 28 City of Dublin After each review, write the name of the candidates in the boxes in ranked order of 1 through 5, with the number 1 candidate in the left column being the most qualified candidate. For example, candidate Smith’s name would be in the Rank 1 box after the first review, since that firm would be the only candidate so far. After candidate Jones is reviewed in the second review, then decide which of the two candidates – Smith or Jones – should be ranked #1 and #2. As reviews continue, re- rank the applicants as appropriate. Firm 4 Rater Name: _________________________________________________ Proposal Name: _______________________________________________ 135 December 5, 2025 Proposal valid for 90 days A Website Proposal for The City of Dublin, California Proposal Prepared by: Thomas J. Jean Thomas.Jean@revize.com Ph: 248−269−9263 x 8035 www.revize.com Attachment 4 136 The Government Website Experts The Government Website Experts Table of Contents Revize California Clients!3 Revize Clients!4 Vendor Experience 8 Company Overview 10 Project Team and Key Personnel 11 Comparable Projects 14 References 22 Revize Organization Chart 23 Awards & Accolades 27 Project Management 28 Timeline 30 Revize Project Life Cycle 31 Cloud Hosting, Disaster Recovery, & Security 41 Curated "Smart" Search 46 Revize AI ChatBot 47 Accessibility and Compliance 48 WCAG Scan and Remediation Service 48 Revize Government CMS User Interface 50 Revize Quote 52 Optional Add-Ons 53 Revize Support Includes 56 Citizen’s Communication Center Apps 57 Citizen’s Engagement Center Apps 61 Staff Productivity Apps 62 Mobile Device and Accessibility Apps 66 Page 2 of 67 137 The Government Website Experts The Government Website Experts Revize California Clients! • Arcadia, CA • Bishop, CA • Buena Park, CA • Hollister, CA • Huntington Beach, CA • Pacific Grove, CA • Rancho Mirage, CA • Redding, CA • Redondo Beach, CA • San Carlos, CA • San Dimas, CA • San Marino, CA • Williams, CA • And Many More! • www.arcadiaca.gov • www.cityofbishop.ca.gov • www.buenapark.com • www.hollister.ca.gov • www.huntingtonbeachca.gov • www.cityofpacificgrove.org • www.ranchomirageca.gov • www.cityofredding.gov • www.redondo.org • www.cityofsancarlos.org • www.sandimasca.gov • www.sanmarinoca.gov • www.cityofwilliams.org Page 3 of 67 138 The Government Website Experts The Government Website Experts Revize Clients! • Des Moines, IA • Eagle County, CO • Glencoe, IL • Golden, CO • Hamilton County, OH • Largo, FL • Myrtle Beach, SC • Olympia, WA • Pasco County, FL • St. Petersburg, FL • Troy, MI • And Many More! • www.dsm.city • www.eaglecounty.us • www.villageofglencoe.org • www.cityofgolden.gov • www.hamiltoncountyohio.gov • www.largo.com • www.cityofmyrtlebeach.com • www.olympiawa.gov • www.pascocountyfl.net • www.stpete.org • www.troymi.gov Page 4 of 67 139 The Government Website Experts The Government Website Experts Dear Website Selection Committee, Thank you for considering Revize as your web development partner. For nearly two decades, Revize has been a leader in providing high quality, government-compliant web solutions. Located in Troy, Michigan we have launched hundreds of government websites nationwide, including nearly 200 right here in Michigan, a myriad of industry awards and hundreds of satisfied clients stand as testament to the quality and value of our work. Visitors are drawn to websites that are appealing yet functional, user friendly with a plethora of services, and accessible on a wide range of devices. A Revize website will allow your residents and businesses to easily fill out and submit documents, review and pay bills and taxes, perform searches to answer frequently asked questions and perform a suite of other tasks that would otherwise require staff assistance. What’s more, a Revize website will enable you to increase staff productivity and decrease costs by reducing off-line departmental operations. Some of our great clients in include: • City of Largo, FL largo.com - Award Winner • Eagle County, CO eaglecounty.us - Award Winner • City of St. Petersburg, FL stpete.org • City of Des Moines, IA dsm.city - Award Winner • City of San Carlos, CA cityofsancarlos.org - Award Winner “Revize Websites build engagement with your constituents.” Page 5 of 67 140 The Government Website Experts The Government Website Experts "revize websites build engagement with your residents" We will work closely with you to design and develop a dynamic, functional and easy to navigate website that will perfectly fit your community. Then we empower you to control your digital presence with the industry’s best administrative management applications. Revize training ensures that your team has the skills needed to expertly update and manage website content and delivery. Thomas J. Jean Program Manager With over a decade experience building government websites Government clients select Revize because we can help them • Effectively engage residents. • Enhance their web presence and build an online communications center. • Empower non-technical web content editors and administrators to easily execute changes. • Implement a scalable solution that allows them to affordably grow their web presence for the long term. We have worked hard to establish a reputation for creating online community websites that engage, inform, and increase participation of your community. With our help, your community’s website can serve your residents better, inspire them more, and get them actively involved in your government. Please contact me if you have any questions at all. Sincerely,Thomas J. Jean Program Manager Phone: 248−269−9263 x8035 Email: Thomas.Jean@revize.com Page 6 of 67 141 3000+ CLIENTS 50M+ PAGES CREATED 1 POWERFUL & EASY TO USE CMS Page 7 of 67 142 The Government Website Experts The Government Website Experts Vendor Experience Thank you for considering Revize Software Systems for your new website project. We understand the importance of this undertaking and know how motivated your government/community is to selecting the right vendor; one who will work with you through all the steps required to build the perfect website featuring a plethora of high quality online services that your constituents will want to use regularly. In more than two decades of working with government leaders, as well as through nationwide surveys, we have learned that the key to choosing a website vendor is finding the right balance between the total cost of the solution and the quality of the design, online apps and user functionality. In simpler terms, you need a solution that works for you and serves your constituents. About Us With approximately 3,000 government websites launched nationwide, Revize Software Systems is one of the industry’s leading providers. We credit our rapid growth to our 20−year track record of building award-winning government websites and content management systems. When you work with Revize, you’re not just a client, you become part of the Revize family anwhd will receive the service and support you need and expect! We are among the most highly respected government website experts in the United States and we proudly stand by our work. Our Innovative Responsive Web Design (RWD) and Web Apps Revize has been a pioneer in implementing the latest trends in design by using Responsive Web Design (RWD). This technology ensures that site visitors have an optimal viewing experience — easy reading and navigation with a minimum of resizing, panning, and scrolling — across a wide range of devices, from desktop monitors to mobile phones. RWD provides flexible and fluid website layouts that adapt to almost any screen. When you implement a dynamic new website powered by Revize, you will not only get an outstanding look, layout and navigation, but you also receive 24/7 access to our Government Communication Center for residents, business and visitors. Page 8 of 67 143 The Government Website Experts The Government Website Experts Here you will find the communication tools you need such as: • Public Service Request App • Calendar of Events • E-Notification Modules • On-Line Payment Portal • Facilities Reservations • News Center with Facebook/Twitter Integration • Emergency Alerts • Online Forms / Survey Tools • E-Newsletter Applications • Job Posting and Tracking Module • Public Records Request Tracker Our Award-Winning Government CMS Revize is renowned as a leader in providing practical, high-value, easy to use content management software Government CMS. This simple-to-use yet powerful solution enables clients to manage their online presence with high functionality and style. With applications such as an online document center, public service request app, public records request tracker, agendas and minutes, frequently asked questions and more, Revize ensures that our clients have the tools they need to make information and services available for website users at the click of a mouse. Quick Deployment, Personalized Training and Support Revize addresses time concerns by completing websites in considerably less time than our competitors. And because our software is so easy to use, we are also able to effectively train our clients in less than half the time it takes our competitors. Our training program is customized based on each client’s needs, and we provide hands on training the way you want it - either onsite or off site through web conferencing tools. We pride ourselves on the skills of our support staff, who are responsive, knowledgeable and helpful. Our online support portal is available 24/7/365 for issue tracking and management. We also provide phone and email support during regular business hours. Did you know? Our technical support staff are trained developers. When you call for tech support, you’ll be speaking to staff with direct knowledge of development! Page 9 of 67 144 The Government Website Experts The Government Website Experts Company Overview Founded 1995 Headquarters 150 Kirts Blvd. Troy, MI 48084 Phone 248−269−9263 Website revize.com Revize Software Systems was founded in June, 1995 as a "new media" development company specializing in the creation of interactive web design, multimedia content delivered on CD-ROM, and video production. Since then, Revize has made an unsurpassed name for itself in government website design, which remains our specialty. We now boast more than 3,000 websites launched in North America and have created acclaimed website designs for hundreds of municipalities and counties, as well as government departments and agencies. In September, 1996 as the Internet was becoming a world-wide reality, Revize began developing a Web Content Management System (CMS) for the government market to enable non-technical contributors to quickly and easily update content on their websites. The result was the creation of our state-of-the-art Revize Government CMS. Our mission has always been to enhance the communications of government organizations nationwide with their varied and valued audiences. This is based on our vision statement, which reads: “The empowerment of people through simplified information management technologies.” Focused exclusively on creative web design, government web apps and content management technologies, Revize continues to invest in its technology, continually adding new capabilities and features that manifest our vision. While many municipalities choose Revize to develop and cost- effectively manage their website content, clients also use Revize as an information-sharing platform. Our suite of Revize Government web-based solutions has proven valuable as a powerful technology that empowers clients to build and maintain sophisticated web sites, all while using the Internet and internal Intranets/Extranets to acquire, analyze, process, summarize and share information Did you know? Revize has won national awards for our websites! Page 10 of 67 145 The Government Website Experts The Government Website Experts Project Team and Key Personnel Revize understands the importance of having a talented and experienced staff. We are proud of our well-respected team of top notch experts in the field of government website design, development, analysis, content management, training and support. From the first creative concepts through to the design phases, and from site launch to training of personnel and continued support of your website project, we have the right group of seasoned professionals to work with you through the website process and beyond. We are pleased to introduce them: • Thomas Jean: • Alison Bieber: • Alex Parent: • Samir Alley: • Denise Brazier: • Jamie Phy: • Richard Opiniano: • Joseph Nagrant: • Derek Ortiz: • Akshaya Ray: • Many More! Program Manager Project Manager Creative Arts Director/Web Designer Project Delivery Manager Revize CMS Trainer Revize CMS Integrator/Backend Developer HTML Developer VP Sales/Marketing Chief Technology Officer Chief Cloud Architect Page 11 of 67 146 The Government Website Experts The Government Website Experts Thomas Jean - Program Manager As a program manager, Thomas has managed many award-winning website projects for our clients, including Des Moines, IA – Arcadia, CA – Largo, FL – Golden, CO – Pasco County, FL – Oswego County, NY – Dupage County, IL - Eagle County, CO - Kentwood, MI! Thomas has brought to Revize a very special skill set. Not only does he manage some of our highest priority projects, he is also a genuine subject matter expert when it comes to the inner workings of government. As a former Township Trustee in a Michigan Township, he knows the advantages that come with modernizing the way government does business. With his unique background and education from one of the nation’s top universities, Thomas is uniquely experienced to give an honest and accurate assessment of your community’s website needs. • Philosophy: Learn as much as possible about our clients and use that knowledge to help build an amazing website. • Education: BA degree in Political Science from University of Michigan; • Expertise:Government procedure, special projects, public affairs, community development. • Role on your website project:Project Manager Alison Bieber - Project Manager Alison possesses an innate passion for innovation. Following a decade immersed in the Opera world, she shifted her focus towards entrepreneurship and technology. Playing a pivotal role in establishing the foundations of various initiatives within the non-profit and small business sectors, Alison brings a diverse and proven track record to the table. • Philosophy:“Quality is not an act, it is a habit.” - Aristotle • Education: M.A. in Applied Linguistics with a concentration in Foreign Language Pedagogy, University of Massachusetts; B.M. in Vocal Performance, Boston Conservatory at Berklee. • Expertise:Pedagogy, management, communication • Role on your website project: Project Manager Page 12 of 67 147 The Government Website Experts The Government Website Experts Ray Akshaya – Chief Cloud Architect Ray has 20+ years of extensive technical experience with internet and website solutions. He has worked on hundreds of government, non-profit and educational websites and has a keen eye for web visitor requirements, information architecture, and usability. He is also a long-time veteran of Revize Software Systems and our clients enjoy working with him. In his career, he has deployed and/or assisted with technical solutions for more than 500 websites. When working on a project, Ray always visualizes himself in the client’s chair at the closing stages of the project and makes sure that all decisions made on a project are in alignment with the client’s vision and best practices for developing the system. • Philosophy: “Work Hard, Help People and Live Honest." • Education: MS in Engineering Science, Louisiana State University, Baton Rouge • Expertise: Client Management, Project Management, Technology Development for CMS & Web Apps • Role on your website project: Chief Cloud Architect Denise Brazier - Lead Trainer Denise is an educator by nature. Her 20 years of experience in the public school system has made her a master of engaging participants during training. She effortlessly builds effective relationships with all clients. Denise has served as Advisory Counselor, Coordinator, Publicity Director, and Project Manager for several organizations in the education, non-profit and public sectors. She has been appointed to the state’s quality committee evaluating organizational policies and procedures for recognition. • Philosophy:“Always explain things in the terms of your audience to ensure their understanding” • Education & Training:MS in the Art of Education from Marygrove College. Certification in Secondary Education • Expertise:Training, education, teaching, public affairs and project management. • Role on your website project: Trainer for the Content Management toolset Samir Alley - Creative Director Samir has more than a decade of experience in managing web site design projects. He has deployed 360+ municipal websites and has a solid background in web design and the latest web technologies. Formerly with Google, Samir is a leader equipped to handle any kind of sophisticated web project. He is an exceptional communicator with an innate listening skill that gives him the ability to understand and deploy a client’s unspoken needs. Samir’s blend of creativity, proficiency, and technical knowledge is unsurpassed in the industry. Page 13 of 67 148 The Government Website Experts The Government Website Experts Comparable Projects The City of Olympia, Washington Olympiawa.gov 3CMA Savvy Award Winner Details: The City of Olympia, Washington's capital, provided an exceptional opportunity for Revize and the city's web team. Their website showcases an innovative homepage where users can seamlessly navigate through various trending topics, services, news, events, and more in a modern layout. We aimed to create not just visually stunning, but highly functional, site—one that stands out as among the most inspiring and practical in the United States. With distinctive design elements, including a curated "smart search" feature and interactive online forms, this website makes a compelling case for its title! Page 14 of 67 149 The Government Website Experts The Government Website Experts San Carlos, California www.cityofsancarlos.org Details: The City of San Carlos, California chose Revize because they wanted a website that was highly customized to their needs. In this site, we built unique designs for the city and recreation department. Each one has its own unique look and feel while maintaining the brand. This site also includes our proprietary “curated search” feature. This feature puts you in control of the search results on the site. You get to decide which results display based on the search criteria your users input into the search. This allows them to find the results they are looking for instantly! Page 15 of 67 150 The Government Website Experts The Government Website Experts Pasco County, Florida www.pascocountyfl.net Details: Pasco County, a Florida County of nearly 600,000 residents, came to Revize wanting the best website possible for their constituents and a true partnership with their website vendor. Having previously experience less than stellar service from another vendor, the county was ready for a quick change. Together, Revize and Pasco County launched this website, and an employee intranet in less than four months. This is a fantastic representation of the things Revize is able to accomplish with a motivated County like Pasco! Page 16 of 67 151 The Government Website Experts The Government Website Experts City of Golden, Colorado www.cityofgolden.gov Details: The City of Golden, CO came to Revize for a website that was completely different. Coming from an outdated website, they wanted to work with a vendor that could turn their website into a site iconic in Colorado. Page layouts were created to allow unique interaction with the City. This included board listings, Q&As, interactive park directories, and a resident focused navigation. This site improves the online experience for residents, business owners, and visitors! Page 17 of 67 152 The Government Website Experts The Government Website Experts Redondo Beach, CA www.redondo.org Details: Redondo Beach, CA wanted a modern, coastal-inspired design that truly stands apart from traditional municipal websites. For this project, we created a visual experience that captures the city’s energy— clean, bright, and deeply user-focused. The new site also integrates Revize’s AI Chatbot and AI Search, giving residents instant answers and intuitive navigation that feels as effortless as a day at the beach. In addition, the design supports dedicated subsites, dynamic visuals, and a smooth scroll experience that keeps users engaged. By combining photography, iconography, and interactive elements, we deliver a website that not only raises the bar for usability, but elevates the City’s brand in a way few municipalities can match. Page 18 of 67 153 The Government Website Experts The Government Website Experts La Plata County, Colorado www.co.laplata.co.us Details: La Plata County CO wanted a design unlike any County out there. With this design we pushed the limit of what people think when they see a County website. They also needed the website to be accessible according to a new Colorado accessibility standard. In addition, this site features additional unique subsites and healthy level of scrolling. We use images, icons, and interactive features to create an experience for the user. This type of design also allows us to extend the County’s brand in a way that is unmatched in the industry! Page 19 of 67 154 The Government Website Experts The Government Website Experts City of St. Petersburg, FL www.stpete.org Details: As Florida’s 5th largest, St. Petersburg is an iconic City with something to offer everyone. Because St. Pete is a longtime Revize client, their team worked very closely with ours and actually provided their own design concepts. We did the integration/pre-launch work and their staff was with us every step of the way. Inner pages are flexible to allow departments to have dedicated pages with a cohesive feel across all pages. Social media feeds from Instagram, Flickr, Facebook, Twitter, and YouTube all on the homepage! St. Petersburg also users the Revize API to develop their own templates. This website is an elite representation of the power and beauty of the Revize process. Page 20 of 67 155 The Government Website Experts The Government Website Experts City of Largo, FL www.largo.com Details: Largo, Florida wanted a website like no other. Through a collaboration between the city marketing team and Revize, we were able to create this award winning website. Each page in this website was designed to uniquely fit the needs of the community. We also built unique designs for the city parks, library, and theater. The navigation within this site is built based on services rather than department silos. Overall this website brings together an amazing mix of design expertise and functional clarity to create a great user experience! Page 21 of 67 156 The Government Website Experts The Government Website Experts References Client: City of Golden, CO Meredith Ritchie, Communications Phone: (303) 384−8132 Email: mritchie@cityofgolden.net Website: www.cityofgolden.net Client: City of Lake Forest, CA Jonathan Volzke, Communications Manager Phone: (949) 282−5214 Email: jvolzke@lakeforestca.gov Website: www.lakeforestca.gov Client: City of Olympia, WA Joshua Linn, Website Administrator Office: (360) 570−3782 Email: JLinn@ci.olympia.wa.us Website: olympiawa.gov Client: City of Wylie, TX Craig Kelly, Public Information Officer Phone: (972) 516−6016 Email: craig.kelly@wylietexas.gov Website: ci.wylie.tx.us Page 22 of 67 157 The Government Website Experts The Government Website Experts Revize Organization Chart Page 23 of 67 158 The Government Website Experts The Government Website Experts Why Choose Revize? We Have Government Specific Experience and Outstanding Client Testimonials You can rely on Revize and our 20 years of experience building and maintaining websites for municipal, county and government agencies of all sizes throughout North America, to deliver a customized site design that improves layout, navigation, usability and content. Using Revize ensures that your website will be reliable, W3C and ADA compliant, and allow for easy integration with existing or future web applications and third-party software. But there’s no need to take our word for it -- we encourage you to peruse our massive file of testimonials from our many satisfied clients. We Will Build a Government Communication Center that Works for Your Community! The Revize website design, Government CMS and interactive tool sets have been developed exclusively for our government clients to help them effectively communicate with their key target audiences such as residents, businesses and visitors. Some of our most popular website and Government applications and modules include: a new and improved Online Calendar, the comprehensive Forms Center, our News Center with real-time social media connectivity, Emergency Alerts, E-Notifications, Citizen Request Tracker, Parks & Shelter Reservations System, Document Center, and Online Payment Portal. What sets Revize apart from other companies? Revize’s superior technical architecture, unsurpassed staff expertise and highly effective publishing engine provide our government clients with the most reliable website solutions in the industry today. By ensuring our client’s data security and providing redundant server architecture and back-up data centers, Revize has a nearly 100% up-time rate. Plus, our clients never have to worry about data loss or data corruption because of our instantaneous back-up process and our data center’s cloud back-up processes. Revize believes that investing a higher percentage of our profits into our technology and security makes us the best choice for the short and long term for governments seeking the best value for their community’s website. “We Always Provide Knowledgeable, Friendly and Responsive Service!” Page 24 of 67 159 The Government Website Experts The Government Website Experts All this, and a reliable IT partner too! Our website development is superior, and our Government CMS and suite of online apps is easy to learn and administer, but our 24/7 technical support will also be there for you to help you get over the hurdles! Our technical support team is widely considered to be among the industry’s best. We also provide a sophisticated backup infrastructure which allows us to guarantee 99.99 percent uptime. Plus regular updates and improvements to ensure that your site will remain current with industry standards and keep running smoothly for years to come. The Client Owns the CMS License and the Code! We often hear the question: “What happens if we want to move the website to another vendor? Do we lose all access or any of our website data?” The answer is 100% NO! As our client, you own the template source code, the CMS, and any data that you put onto the website. We understand that clients may come and they go, but we always make sure they know they are just as important to us at the end of our tenure as they were at the beginning. If you decide to run the CMS in your own server, we can transfer the CMS license and software to your server as you own the license and you can run it from your server as long as you want. Top Reasons Why Revize gives you the Greatest Value! • Modern, timeless and unique website design integrated with online Government apps • On-time delivery • Competitive pricing • Responsible stewardship of the organization’s stakeholders • Full functionality to update and manage your website • All the tools/apps needed to increase communications with citizens • An easy CMS to train employees quickly • Extended phone and email support • Unlimited Upgrades: Revize provides unlimited upgrades to new and existing modules at no additional cost to you. Once you invest in Revize, you will receive free upgrades and feature enhancements for life. Page 25 of 67 160 The Government Website Experts The Government Website Experts “The Revize responsive website design is second to none for us providing an excellent experience for the growing number of residents, visitors and businesses accessing WylieTexas.gov on mobile devices. Our website’s progressive look captures the vibrant culture of our community. City of Wylie, TX Craig Kelly, Public Information Officer Page 26 of 67 161 The Government Website Experts The Government Website Experts Awards & Accolades “The project was a collaboration between Revize, who understood our vision and had the technical expertise to make it happen” - MaryLee Woods, Deputy Chief Information Officer for the City - MaryLee Woods, Deputy Chief Information Officer for the City Page 27 of 67 162 The Government Website Experts The Government Website Experts Project Management Project Planning and Setup What makes Revize unique in its project approach and experience is our thorough preparation for each individual community combined with the range of website deployments and creative, customized fit we implement for each client. From small to large, rural to urban, the Revize project management process guarantees a perfect fit between the concept of the deployment and the expectations of the client’s level of engagement preferences. We don’t use a “one size fits all” approach because it doesn’t make sense. However we do use a standard, proven effective process methodology. Each client is unique and we tailor our process to fit their unique needs. For as long as you are our client you will have staff dedicated to your account and access to an on-line portal for communication, design process and on-going support. Dedicated Accounts Manager: Your dedicated Account Manager will handle all issues related to your contract, pricing, future product add-ons, and general account satisfaction. During the initial kick-off meeting, your Account Manager will introduce you to the team, explain roles and responsibilities, and place you in the very capable hands of your Dedicated Project Manager and Designer. Dedicated Project Manager: Your dedicated Project Manager will handle all issues related to the website design, development, navigation, content, training, timelines and deliverables, as well as ensuring that feedback and communication occurs promptly in order to keep the project on-track. Also, the dedicated project manager will be the point of contact for any future technical support or issues that need to be addressed during the deployment and post deployment of the site. Page 28 of 67 163 The Government Website Experts The Government Website Experts 24/7/365 Project Portal Access: From day one, your project and on-going support is tracked in the Revize On-line Project Portal. The main point of contact you select for the project will receive an invitation to register, including setting up a secure user name and password. The Project Portal serves as a communication tool for any matter pertaining to your website design, development and on-going support even after your website is launched. “We guarantee the best support in the industry that’s 24/7 365 by the trained developers & technicians” Page 29 of 67 164 The Government Website Experts The Government Website Experts Timeline Phase Duration Phase 1: Initial Meeting, Communication Strategy, SOW 1 Week Phase 2: Discovery & Design 6 Weeks Phase 3: HTML Template Development 2−4 Weeks Phase 4: CMS Integration & Module Setup 5−6 Weeks Phase 5: Custom Development & Quality Assurance Testing (Ongoing) 3 Weeks (Overlaps with Remaining Phases) Phase 6: Sitemap Development / Content Migration 5−6 Weeks Phase 7: Content Editor and Web Administrator Training on your new website, final content changes and Go Live preparation 1−3 Weeks Phase 8: Go Live 1 Week Go-Live (Average)21−27 Weeks Did you know? The project planning process is designed to fit your needs. We will adapt our timeline if your schedule requires. Page 30 of 67 165 The Government Website Experts The Government Website Experts Revize Project Life Cycle Phase 1: Initial Meeting, Communication Strategy, SOW Your Revize Account Manager will set up the initial internal project planning meeting where we will talk about the overall management of your project, establish a timeline, and devise a Revize-Client Communication Strategy that will keep everyone engaged and up-to-date on the progress of the project. We will also discuss specific technical requirements of the project and determine the phases through which those requirements will be addressed. In addition, Revize will address the content strategy of the new site, any new content that needs to be written and how to fit the existing content into the new site, Additionally, as an optional item, Revize will discuss the process of conducting online surveys to gather feedback from your constituents for the new website layout and requirements. After this meeting, Revize will develop a Statement of Work and provide it to the client for review and approval. Prior to the design kick-off meeting, you will receive our questionnaire to complete with various answers that will help our designers gather information regarding your needs and preferences. Our team will also brainstorm ideas and suggestions with you during the meeting. The questionnaire addresses various issues such as: • As a result of a new website design and navigation, what are the main improvements you hope to achieve? • What are some key points and areas you may want featured on the Home Page? • Do you need help with logo design? Image? Marketing & branding? • What key modules do you want featured in your web site, like Document Center, Report a Request, News & Events, Events Calendar etc. • Do you need social media features need to be highlighted in the new site? etc.. Phase 2: Discovery & Design If there is client approval, we will collect feedback from the residents on the new design layout by setting up an online survey with a set of standard questions. The survey questions need to be approved by the client prior to our adding a link from your current website. This link can also be distributed through other channels like email, newsletter or any other form of communications you might be using to stay in touch with your residents. Usually there is a 1− to 2−week survey period. Page 31 of 67 166 The Government Website Experts The Government Website Experts Once survey results have been tabulated and your needs have been determined, you and your Revize team will participate in a Design Kick-Off Meeting. A senior designer and team will conduct an in- depth interview, and brainstorm ideas with you about your vision for the look and feel of your custom website. Our efforts on this project will extend far beyond placement of provided information within a stunning design. It’s about uncovering how your audience wants to be informed, and applying our 20+ years of web design and development expertise to create the most effective ways of displaying that information and getting users to access and use your website. We always strive for nothing less than an award winning design! Revize Design Principles The Revize Web Application Developers are not only responsible for the look, functionality, and performance of your website. They are also responsible for the security of the web content and web- based applications they create. They ensure that the code supports secure authentication and authorization, and provides access control mechanisms as required. Good design principles are always based on readability, taking into consideration appropriate font type and size for headlines and text area, as well as line height – ensuring all page elements are balanced. Our designers also pay meticulous attention to their use of shadows and gradients. To the layman’s eye there may not appear to be a shadow, however on the website the font will appear sharper (or maybe softer depending on the amount of shadow used). Of course color cannot be overlooked. Our designers first take the client’s preferences, official logo colors, and pictures into consideration to create a color scheme consisting of no more than three colors. We then use variants and hues to create visual appeal, contrast, eye-catching allure and invoke the overall feeling that the client desires. Last but not least is effective use of page elements such as call to action buttons, social sharing icons, email newsletter sign-up, and promotion areas. The ultimate goal is to provide an easy to navigate webpage that is informative without being overwhelming. Therefore, it is the designer’s job to guide the client in making appropriate placement choices for needed items. Phase 3: Template Development, CMS Integration There are some exciting new design trends, and Revize is always on the cutting edge, implementing the best of these innovations in our websites. We are especially pleased at how effectively they are proving to be in increasing engagement in government websites. Page 32 of 67 167 The Government Website Experts The Government Website Experts #1 Responsive Web Design – The most important development in website design in years, Responsive Web Design (RWD) automatically conforms and optimizes websites for any screen size. With the substantial increase in smartphone and tablet users today, people are going online using a vast number of devices with wildly different screen sizes. Our websites offer this very important feature of easily and cleanly conforming to computer, tablet and mobile device screens. #2 Liquified Content – This is another important trend that address the fact that information is no longer static or concrete. Instead, content is specifically customized for each unique user. Liquidity of content enhances the immediacy and flexibility of content. The more liquid your community’s content, the easier it is for residents and businesses to access this information in ways and via the channels of their choice: fixed or mobile, interactive and live. Revize is able to effectively make your content liquid. This will make it adaptable to various situations and, therefore, easy to reuse in different contexts distributed for a variety of display formats and communication channels. #3 Image Tiles – This is a trend that enables developers to display content in a pin board style of display. Revize now offers this feature, which creates a very visually appealing display of content, such as pictures or social streams. Image tiles also help promote engagement by encouraging site visitors to comment or reply to items from directly within the image tile. This is an especially useful option for web pages promoting tourism. #4 Parallax Scrolling – This is a highly advanced, innovative design technique for sophisticated websites. Parallax Scrolling allows Revize to build websites in multiple layers, with content that moves across the screen at different speeds as visitors scroll. This unique design technique is very visually engaging and can help improve time-on-site metrics. #5 Innovative Typography – This plays a very important role in website design, image and branding, and is especially important for maximizing the look and feel of the website when accessing it from mobile devices. Our designers are experts in effective typography and take many factors into consideration when selecting the type of fonts, font sizes, and colors to be used for a website. #6 Social Feeds – With the proven ability to strengthen and deepen interpersonal connections, social networks present a wonderful opportunity for government organizations to increase community engagement and make governments more accessible to the people they serve. One method already mentioned for improving social activity is using pin boards; another is creating a social area or social wall that combines activity from multiple social networks, like Facebook, LinkedIn, YouTube and Pinterest. Revize offers a comprehensive line of popular social media applications and networking. Page 33 of 67 168 Over the past 20 years, revize has mastered the art of designing government websites. Page 34 of 67 169 The Government Website Experts The Government Website Experts Key Phase Objectives & Deliverables: The following steps are followed while designing new sites • Establish Needs and Creative Direction: Understand your objectives and requirements, and provide recommendations for effective online branding pertinent to your requirements, existing branding and your web audience’s needs. The Revize designer will also conduct his own research in order to capture the character and “feel” of your area, which will inspire ideas for the overall design direction of the website. • Main Menu Navigation & Home Page Wireframes: Work with you to establish a main-level navigational architecture and identify key items accessible from your home page. This establishes a baseline for the navigational structure, as well as the preferred content structure (wireframe*) for the home page. Please Note: The home page “wireframe” will simply serve as a realistic guideline in terms of content placement, but will not include the final text nor final imagery for this phase. Please see a sample wireframe to concept development snapshot in the next page. Did you know? Revize will provide a 100% from scratch design with a satisfaction guarantee! • Page Layout and module placement: We will follow all the best practices to layout the different features and modules so that they can be easily accessed by your residents. For example, on the home page there will be sliding picture gallery and quick link buttons for Notify Me, Report a Concern, Document Center, FAQs etc. Also the news and announcements module and events calendar would be integrated into the website, along with the Social Media Center. Page 35 of 67 170 The Government Website Experts The Government Website Experts Wire Frame to Concept • Design Deliverable: The design concepts for this phase will be based on one or possibly two home page layouts. The client will review and provide design feedback to the designer for changes. Revize asks that clients have no more than three iterations of changes up to the point that the final concept is approved. • Final Home Page Sign Off: When all changes have been made, Revize will present your final home page design and layout for approval. Customer approval is required to proceed to the next phase, the inner pages of the website, and the process repeats itself before the actual HTML & CSS is written. • Final Inner Page Sign Off: When all changes have been made, Revize will present your final inner page designs and layouts for approval. Customer approval is required to proceed to the next phase, when the actual HTML & CSS is written. Page 36 of 67 171 The Government Website Experts The Government Website Experts Phase 3: Template Development, CMS Integration First, the Revize development team will transform the approved designs from mere pictures into fully- functioning HTML/CSS and Revize Smart Tag enabled web page templates using the Revize Dreamweaver Extension. The Revize Smart Tags are fully customizable and allow customers to expand functionality as needed. To maximize this extensibility, the full Revize Java API is provided to clients with our Advanced Training Program. Phase 4: CMS Modules Setup In this phase, all of the features and modules the client has requested will be set up, e.g. calendar, document center, picture galleries, alert center, e-Notify, etc. are all brought to life and made functional while also being tested in the Revize CMS. Revize enhances current modules and adds new modules continuously, and you will receive all future updates to modules at no additional cost. Phase 5: Custom Functionality Development & QA Testing In this phase and according to your specifications, custom functionality of existing CMS modules, database scripting and programming, as well as any custom application development will be executed. The Revize development team will be interfacing directly with your technical staff to obtain information and test information exchange and application functionality. This phase may overlap phases 2 – 4. In our testing phase, we ensure that your website meets functionality, performance and security standards. Our QA team uses mock data to test navigation and interfaces of the templates, along with any custom developed applications or modules. Additionally, through a series of tests, we perform input validation to ensure that security mechanisms cannot be bypassed if anybody tampers with data he or she sends to the application, including HTTP requests, headers, query strings, cookies, and form fields. We also ensure that when errors do occur, they are processed in a secure manner to reduce or eliminate exposure of sensitive implementation information. Page 37 of 67 172 The Government Website Experts The Government Website Experts Phase 6: Content Development / Content Migration Revize will develop all of the pages for your site to make the initial content available upon site deployment. Our content development and migration experts use the latest standard formatting practices to develop the navigation and create the most effective content possible for your website. This includes spelling and style corrections into the new website. There are no limits to the number of pages you can create after you have gone through training. Revize will implement an effective website architecture with the latest technology and usability trends so your website visitors can find information in an instant. We will also assess your current website content and incorporate what you currently have with additional content to maximize interest and excitement for your readers. Our content experts are educated in proper writing and terminology, and will use correct grammar, spelling and punctuation. Our web designers use creative typography which makes the website more visually appealing and also plays a role in defining the hierarchy of content to be placed on the web page. Variations in size and color are used, as well as strategic placement on the page to highlight certain site areas so the visitors can easily navigate the site. Effective typography also ensures that your website will look good on desktop, laptop, mobile and tablet devices. Phase 7: Training Your Staff (in-person or web based training) Once your website is ready for you to begin editing, you will be able to easily revise your content as often as needed. Revize will train you on how to operate the Administrative and Content Editor functions so you can manage your website. We typically provide this training on-site; however, we can also provide on-line training for your staff if you prefer. For your convenience, training materials can be downloaded from the Revize website. After training, our friendly and responsive support staff is always here to answer questions and provide training refreshers as needed. Page 38 of 67 173 The Government Website Experts The Government Website Experts Standard Training Agendas Basic Administrator Training (How to) • Sign-in • Create users • Assign roles • Set page level permissions • Set section level permissions • Configure and set up workflow approval process Content Editor Training (How to) • Sign-in • Edit page content • Copy/paste content or add new • Create a file link • Create a link to another web page or external web site • Create a new page and link to it • Insert/update a picture • Insert/update a table • Spell check • Save and Save as Draft • History of the page content (content archive) • Create a survey form or any other type of online web form • Create navigation pages (top/left menus) • Create new calendar and create/edit calendar events • Edit metadata Advanced Administrator Training (How to) • Run back-end reports • Run Google Analytics reports Training on use of specific Modules included, such as • Emergency Notification Center • Public Service Request App • Web Calendar • E-Notify • Quick Links • Document Center • Form Center • News Center • Frequently Asked Questions • Bid Posting Center • Job Posting Application • RSS • And more…. Revize Maintenance Covers • 4 CMS upgrades per year • Software and modules upgrades (Automatic Install) • Server Hardware & OS upgrades • Immediate bug fixes/patches • Round the clock server monitoring • Data Center network upgrades • Security and antivirus software upgrades • Firewall and router upgrades • Bandwidth and network infrastructure upgrades • Remote backup of all website assets • Cloud backup of all website assets • Quarterly newsletters on major feature updates • Regular Webinars on CMS features and usage Page 39 of 67 174 The Government Website Experts The Government Website Experts Phase 8: Final Phase: You Go Live! At last, your website content is complete and your staff is sufficiently trained! The final phase in the process is to redirect your website domain name from your old site to your beautiful new one. Once this is completed, Revize will closely monitor the transfer for the first 24 hours to ensure that everything is working properly. Any issues that arise will be immediately resolved. Marketing & Ongoing Consultation Revize seizes on every effort to make our clients’ sites highly visible. We draft press releases for posting on our website and for distribution locally, and will continuously monitor your site after it goes live so that you can take advantage of all marketing opportunities. We also look to submit your site for different awards and recognition competitions to further maximize your site’s exposure. Search Engine Registration and Marketing Revize will input all the targeted keywords to make your web pages search engine friendly, thus enabling users to find targeted information when they do a Google, Yahoo or any other search on your site. Page 40 of 67 175 The Government Website Experts The Government Website Experts Cloud Hosting, Disaster Recovery, & Security Page 41 of 67 176 The Government Website Experts The Government Website Experts Resilient Hosting: Revize uses Amazon Web Services (AWS) Hosting Infrastructure that is offered in multiple Regions in the United States and around the World. Each Region is a separate geographic area completely isolated one from another. AWS Regions are connected to multiple Internet Service Providers (ISPs) and to a private global network backbone to offer lower cost and more consistent cross-region network latency when compared with the public internet. A region has multiple, isolated locations known as Availability Zones (AZ). Availability Zones are inter- connected through low-latency links. A Virtual Private Center (VPC) spans across multiple availability zones. Revize Web Sites are hosted on a Virtual Machine running Windows Server operating system with Internet Information Service (IIS) as a Web Server. Virtual Machine is an EC2 instance in AWS terms is hosted inside a VPC in an availability zone of a pre-selected region. A number of EC2 are provisioned in multiple locations across the United States inside a Virtual Private Center isolated from the Internet and the rest of Amazon Web Services infrastructure to offer faster access to the end-users and to minimize the impact of an outage, whether of a specific EC2 instance, an availability zone or an entire AWS region. Disaster Recovery: Windows Web Server virtual disk or EC2 Elastic Block Storage (EBS) is backed up on evry night at 10 PM EST. Additionally, the snapshots or virtual disk backups are subsequently automatically copied between regions to enable cross-region recovery capabilities. Should a Web Site hosted by Revize and monitored in automated fashion become unavailable, another EC2 instance can be restarted. When that proves insufficient EC2 instance will be reprovisioned in the same availability zone, a different availability zone, or, in a different region using the latest snapshot in the matter of a couple of minutes. The incoming request, from the Internet traffic, is bound to a static IP address or Elastic IP in AWS terms that leverages NAT to forward traffic to a running EC2 instance private IP address. In the case of an EC2 instance re-provisioned in the same region, whether in the same or a different availability zone, Elastic IP is re-assigned to the new EC2 instance. Page 42 of 67 177 The Government Website Experts The Government Website Experts Elastic IP is represented to the public internet using CName or A-Host domain name services entry. In case of an EC2 instance or an availability zone failure, no adjustment to domain name service is required. In the case of a regional, wide-spread AWS outage, an EC2 instance is reprovisioned in a different region, re-using the latest snapshot preserving the content as of the last automated backup. However, an Elastic IP is specific to the region and, therefore a change to CName or A-Host configuration is required to point to the disaster recovery regional Elastic IP. Revize Disaster Recovery Infrastructure Diagram Security Revize takes website security very seriously and we provide our clients with the very best website protection protocols. Our data centers are located on secure premises equipped with card-reader access, security cameras and guards on duty 24/7 to ensure the physical protection from unauthorized entry. Revize/AWS complies with SOC 1/ISAE 3402, SOC 2, SOC 3, FISMA, DIACAP, and FedRAMP, PCI DSS Level 1, ISO 9001, ISO 27001, ISO 27017, ISO 27018 and other programs. Revize is responsible for securing the content, access to the content on the web server, to snapshots, configurations and infrastructure as a whole. Page 43 of 67 178 The Government Website Experts The Government Website Experts Our web and network administrators monitor network activity 24−hours-a-day to ensure system integrity and protection against threats such as Denial of Service (DoS) attacks that could corrupt your website or block user access. Maintaining the secure configuration of our web servers is managed through application of appropriate patches and upgrades, security testing, vulnerability scans, monitoring of logs, and backups of data and OS. Security Controls, SSL, and Active Directory (LDAP) • Anti-malware software such as antivirus software, anti-spyware software, and rootkit detectors • Shield Plus Security Bundle to prevent DDoS attacks • Intrusion detection and prevention software (such as file integrity checking software) • Host-based firewalls to protect CMS servers from unauthorized access • Patch management software • Security and Authentication Gateways • Content filters, which can monitor traffic to and from the web server for potentially sensitive or inappropriate data and take action as necessary • HTTPS (Hypertext Transfer Protocol over SSL), which provides encryption and decryption for user page requests that require more secure online transactions • SSL (Secure Socket Layer) provides an encrypted end-to-end data path between a client and a server regardless of platform or OS • If you have an existing SSL Certificate we can transfer it to the new website. Otherwise, if included, we will install a new SSL Certificate upon go live. • Active Directory (LDAP) is compatable with the Revize CMS. It can be set up in a variety of configurations. As part of the process we will work with you to determine which configuration will best meet your needs. Application Security Authentication • Role-Based Security: Role-based authentication to add individual user accounts and assign them system roles like Editor, Developer, Administrator, Workflow Approvers, etc., or department roles and empower the department to assign specific roles to users. • Permission-Based Security: Ability to set up Content Owners/Editors and restrict which site pages they are authorized to update • Global & Department Workflow Management: Create workflow management and approval processes where authorized department personnel become approvers Did you know? Revize will host your website and CMS in at least two completely separate geographic locations! Page 44 of 67 179 The Government Website Experts The Government Website Experts Maximum Response Times • 1 hour for crisis issues • 4−6 hours for critical issues • 24 hours for normal issues Revize Support • 8 a.m. – 8 p.m. EST Phone Support (Monday thru Friday) • 24/7/365 Portal & Email Support • Dedicated support staff to provide assistance and answer all questions • New and existing user training • Training refreshers • Video tutorials and online training manual • Automatic integration of enhancements • E-Newsletter module support • Automatic upgrades of CMS Modules such as Calendar, Document Center, etc… Software Maintenance Revize rolls out two new versions of the Revize CMS, and six to eight product updates every year. The Revize CMS is continuously enhanced to keep pace with cutting edge technologies and industry trends. When a software update or new version is rolled out, Revize will automatically update all servers used by our subscription service clients. “As a Revize client, you will receive full access to all enhancements to the core components and modules in the Revize CMS at no additional charge.” Page 45 of 67 180 The Government Website Experts The Government Website Experts Curated "Smart" Search Your new Revize website will include our curated “Smart” search feature that you see on this site www.akronohio.gov. This search gives you full and instant control over your site search results. Your website editors can to decide the exact search results based on what’s typed in. This control allows you to direct traffic to specific pages on the site (or outside of the site if you want). Rather than being subject to the whims of Google/Bing. It also allows search terms to still come up based on synonyms and misspellings. For example, start typing something like “Water” into the search and you’ll notice the functionality brings up results for “Water and Sewer.” But, you can also type in “H2O” (a synonym) and the same result will come up. Perhaps even more helpful, if you type in “wtr” (a bad misspelling), the relevant result still comes up. So this is a great feature that will allow you to have total control over the search. Page 46 of 67 181 The Government Website Experts The Government Website Experts Revize AI ChatBot As part of Revize’s fully integrated lineup of features, we are excited to introduce the latest in AI Chat technology. The Revize ChatBot allows your visitors to instantly find answers to their questions – without the need to search, find, and read an entire webpage. Users simply type in their question, and the Revize ChatBot provides a detailed response in seconds! Unlike some third party live chats that force admins to pre-populate content, the Revize ChatBot is quite different. It learns the content of your website and provides answers based on that content. Admins can even configure the ChatBot to ignore certain content of your website and learn content of other websites. Keep in mind, Revize developed this feature ourselves. Which means the maintenance, updates, tech support are all handled directly by Revize. No need to deal with another vendor. Page 47 of 67 182 The Government Website Experts The Government Website Experts Accessibility and Compliance WCAG Scan and Remediation Service Revize has launched nearly 3,000 websites nationwide, with ADA Accessibility being a top concern of nearly all of our recently launched client websites. Revize will build a highly compliant website to meet WCAG 2.1AA guidelines for accessibility compliance. Revize also includes an accessibility checker within the Revize CMS editor. This utility will alert uses of a suspected accessibility issue. CLIENT is responsible for ensuring posted content is ADA compliant (Docs, PDFs, images, etc). One of the elephants in the room when it comes to WCAG compliance as it relates to government websites – “Who will be fixing any future compliance issues with our website after go live?” Good news, Revize can take on that task for you. As an optional service, Revize can include our WCAG remediation service. This will include a two or four annual scans and up to 20 custom development hours from one of our WCAG remediation specialists. Page 48 of 67 183 The Government Website Experts The Government Website Experts Revize Technology Architecture The Revize Government CMS is a standards-based, open architecture software product without any proprietary restrictions. Revize uses leading technologies to avoid integration problems with existing systems and comes complete with its own Integrated Publishing Engine, Embedded Relational DB, JSP/Servlet Engine, and Application Server. Revize Intelligent Publishing WCM Page 49 of 67 184 The Government Website Experts The Government Website Experts Revize Government CMS User Interface 1. Revize CMS User Interface Home Page 2. Users simply browse to a page that they want to edit, select the Login button, and login with their user credentials. Edit buttons appear on the page after the Login executes. Based on users roles/permissions, the appropriate buttons are displayed. Page 50 of 67 185 The Government Website Experts The Government Website Experts 3.The input form appears as shown below. Content Editors can change banner, page heading and the content displayed in the center of the page. Notice the content is changed using a “Word Like” editor. After the page is “saved”, the page can be sent to an approver for review or immediately published to the web site. Page 51 of 67 186 The Government Website Experts The Government Website Experts Revize Quote Project Cost Phase 1: Kickoff Meeting and Discovery/Project Planning $4,500.00 Phase 2: Design Mockups/Wireframes $18,500.00 One concept, unlimited rounds of changes for each of the following - home page, inner page Phase 3 & 4: HTML Development & Revize CMS Integration $27,600.00 Phase 5: QA Testing, Custom Development, & WCAG Compliance Review $8,100.00 Phase 6: Sitemap Development Content Migration $9,500.00 Phase 7 & 8: Revize CMS Content Editor Training, AI Configuration, & Go Live $8,400.00 Includes Post Go-Live Burn in Period Total Project Cost $76,600.00 Total Annual Fee Annual Tech Support, Revize CMS License and Hosting Fee:$14,900.00 Unlimited tech support, Unlimited CMS users, up to 100GB website storage, 300GB monthly bandwidth Revize AI ChatBot and AI Search (Optional):$4,900.00 Total Page 52 of 67 187 The Government Website Experts The Government Website Experts Optional Add-Ons Additional Features/Services Annual WCAG Scan and Remediation Service (Annual Fee):$3,400.00 Includes up to 2 scans per year with up to 10 remediation hours included Revize Email Newsletter (Annual Fee)$2,900.00 Up to 50,000 email sends per month Mobile App (Year 1 Cost)$6,500.00 $2,500 Annual Fee Starting Year 2 Logo Design $5,500.00 Includes 3 concepts. Client picks one for up to 3 rounds of revisions Total Page 53 of 67 188 The Government Website Experts The Government Website Experts Optional Payment Plan – The Revize Client First Plan The Revize Client First Plan offers local governments an alternative payment plan that makes it easier to purchase a new website on your budget and spreads the one-time project design and development costs over a longer period of time. Through a minimum three-year contract, The Revize Client First Plan dramatically lowers the one-time project development and start-up costs of launching a new website. What Revize does is combine the one-time and recurring fees and spreading them over the life of the contract. And because we value our continuing relationships with our customers, those who extend their contract beyond the three-year minimum will receive a redesign at the end of their fourth year with Revize Free of Charge. Optional Payment Plan – Three Year Payment Breakdown – Interest Free Year 1 1/3rd of project costs + Annual Hosting, Support, Maintenance Year 2 1/3rd of project costs + Annual Hosting, Support, Maintenance Year 3 1/3rd of project costs + Annual Hosting, Support, Maintenance Year 4 Annual Hosting, Support, Maintenance (Optional) Includes Free Redesign Page 54 of 67 189 The Government Website Experts The Government Website Experts Included Features The Following Applications & Features will be integrated into Your Website: In addition to the Government Content Management System that enables non-technical staff to easily and quickly create/update content in the new web site, Revize provides a suite of applications and features specifically designed for municipalities. All of those apps and features are fully described in the following section. The applications and features are grouped into five categories: Citizen’s Communication Center Apps ▪ Notification Center with Text/Email Alerts ▪ Bid Posting ▪ Document Center ▪ E-Notify with Text/Email Alert ▪ FAQs ▪ Job Posting ▪ Multi-use Business Directory ▪ News Center with Facebook/Twitter Integration ▪ Online Forms ▪ Photo Gallery ▪ Quick Link Buttons ▪ Revize Web Calendar ▪ “Share This” Social Media Flyout App ▪ Language Translator Citizen’s Engagement Center Apps ▪ Citizen Connect (Community Blog) ▪ Citizen Request Center with Captcha ▪ Curated “Smart" Search ▪ Online Interactive Forms with Bookables (Public Records Request App) ▪ Online Bill Pay ▪ Public Service Request System ▪ RSS Feed Staff Productivity Apps ▪ Agenda Posting Center ▪ Job Posting App ▪ Image Manager ▪ iCal Integration ▪ Intranet ▪ Link Checker ▪ Menu Manager ▪ Online Form Builder ▪ Staff Directory ▪ Website Content Archiving ▪ Website Content Scheduling Site Administration and Security Features ▪ Audit Trail ▪ Auto Site Map Generator ▪ History Log ▪ URL Redirect Setup ▪ Roles and Permission-based Security Mode ▪ Secure Site Gateway ▪ Unique Login/Password for each Content Editor ▪ Web Statistics and Analytics ▪ Workflows by Department Mobile Device and Accessibility Features ▪ Font Size Adjustment ▪ Alt-Tags ▪ Responsive Website Design (RWD) Page 55 of 67 190 The Government Website Experts The Government Website Experts Revize Support Includes ▪ 8 AM – 8PM EST Phone Support (Monday thru Friday) ▪ 24/7/365 Portal and Email Support ▪ Staff provides assistance and answers all questions ▪ Dedicated support staff ▪ New/existing user training ▪ Free Training Refreshers ▪ Video tutorials and online training manual ▪ Automatic integration of enhancements ▪ E-Newsletter Module support ▪ Automatic upgrade of CMS modules, such as Calendar, Document Center, etc. ▪ Four major CMS upgrades per year ▪ Software and modules upgrades (automatic install) ▪ Server hardware and OS upgrades ▪ Immediate bug fixes/patches ▪ Round the clock server monitoring ▪ Data Center Network upgrades ▪ Security and antivirus software upgrades ▪ Firewall and router upgrades ▪ Bandwidth and network infrastructure upgrades ▪ Remote backup of all website assets ▪ Cloud backup of all website assets ▪ Quarterly Newsletters on major feature updates ▪ Regular webinars on CMS features and usage Did you know? Revize updates your Content Management System an average of 4 times per year! Page 56 of 67 191 The Government Website Experts The Government Website Experts Citizen’s Communication Center Apps Document Center App With the Document Center App, Revize helps clients save countless hours of employee time and resources. Using this module, you can create and archive the documents your site visitors require, like applications, brochures, manuals, policy and data sheets, research papers, meeting minutes, and more. By providing all of your documents online, your site visitors can access them 24/7 – usually within two clicks -- without incurring printing or postage costs. Skip the hassle and save money with the Revize Document Center. FAQ's FAQs make it easier than ever for site visitors to find quick answers to common questions, significantly decreasing the number of calls coming into your switchboard daily. Within six weeks of a Revize website launch, our clients typically experience a significant decrease in daily phone calls. Support your community and relieve your employees with the FAQ App. Job Posting Revize’s Job Posting App enables site visitors to view and apply for open positions virtually. Postings are removed automatically based on the job expiration date entered by HR personnel. Provide as much detail as you need, and link or upload any number of files describing the position. With the form-fill interface, new job openings can be posted in minutes by non-technical staff. Connect employers and employees with the online Job Posting App. Page 57 of 67 192 The Government Website Experts The Government Website Experts E-notify The E-Notify App keeps site visitors informed. Web users can receive text and email notifications when a webpage changes. Many of our municipal clients include a notification option on their Meeting Minutes and Meeting Agendas pages so interested citizens can sign up for automatic updates on new postings. Interactive Map The user-friendly Revize CMS pairs perfectly with the Revize Interactive Map App, ensuring that the real world is as easily navigable as your website. Buildings, parks, bike paths, mass transit stations, nearby businesses, tourist attractions, parking lots, voter polling locations, and more are incredibly easy to identify with the familiar Google Maps interface highlighted with Pins. Calendar App The Master/Sub Calendar is a user-friendly tool that enhances usability and encourages the communication of events both internally and externally. It provides visibility and transparency for activities, meetings, and events with a visually appealing display and easy-to-find event contact information. The Calendar App is customizable to user preferences and boasts a Monthly, Daily, Weekly, or Listing View. Save time with the ability to insert recurring events; a perfect solution for repeating Board and Council meetings. Page 58 of 67 193 The Government Website Experts The Government Website Experts Notification Center You can’t control Mother Nature. However, you can protect your community from her wrath. By posting emergency notifications on your home page, another webpage, or throughout your site, this module allows your webmaster to accurately explain the situation and instruct members of your community on current protocol. In the wake of a natural disaster, the Notification Center is an essential tool to ensure safety and rehabilitation. Bid Posting Make sure your government agency is receiving the best possible vendor options for community projects with the Revize Bid Posting App. It provides a simple and convenient online method for vendors to see what your community is looking for and select the best bid choice for community projects. With options to specify the open and close dates for bid opportunities, our bid posting app makes it easy to automatically post and remove any bid from the website. Keep timelines, dates, and quotes open to the public and stay on top of projects and potential vendors. Business Directory Ideal for municipalities, chambers of commerce, or any membership organization, this module allows you to easily create and maintain a searchable directory for members and/or businesses within the website. Listings can easily be added, removed, and categorized by non-technical staff in a simple table interface. News Center with Facebook Integration The News Center is the news area on the homepage of your website. Many of our municipal clients include an email/text notification option on their Meeting Minutes and Meeting Agendas pages so interested citizens can sign up for automatic updates anytime there is a new posting. The News Center can integrate with Facebook so that news items are automatically posted to Facebook from the website, making life easier for your webmaster. Page 59 of 67 194 The Government Website Experts The Government Website Experts Online Interactive Forms Using the Interactive Forms App, you can create -- from scratch -- an unlimited number of custom online forms on any page of your website. The beauty of the app lies in its simplicity. It enables site visitors to fill out and manage forms online in their browser without having to download or print documents. These forms can be used to have visitors contact you with questions, comments, and requests, give feedback, volunteer, sign up for various events, apply for permits, and so much more. Save your staff time and money by automating manual form processes with Revize Interactive Forms. Quick Links The Quick Links module empowers site visitors to navigate to their areas of interest, much like FAQs. Examples for users: “Where do I… Get Registered for Summer Camp.” “Where do I… Get a Marriage License.” Sharing App The Revize Sharing App provides a one-click drop-down to multiple social media and utility buttons. A common widget found on the web, it is intuitive and easy to use. Sliding Feature Bar This feature enhances the visual appeal of your website. It helps to break up pages with an interesting slide bar that can be populated with any subjects or areas to which you’d like to draw attention. For example, you may want to feature Parks & Rec; Landmarks and Tourist Attractions. Translator Revize integrates the Google Translator into your website template and translates from English to over 100 international languages. Provides users a large visual display at the top of the web page to choose any language to convert the text into and enables site visitors of all backgrounds to find the answers they seek. Promote inclusivity in your community with the Translator module. Page 60 of 67 195 The Government Website Experts The Government Website Experts Citizen’s Engagement Center Apps Public Service Request App This app allows site visitors to submit requests online based on a map view. Each time an issue is submitted, a staff member will receive an email notification. From there they can respond directly to the requests and users can track their requests to completion. Photo submission, automatic escalation, mobile app integration, and archived reporting make this one of our most powerful features! Citizen Request Center The Citizen request Center allows customers, residents, participants, students, or any website visitor to post requests online. By the use of a drop-down menu, individuals can forward the request, idea, or comment to the party of interest. The item is then forwarded via email to the proper recipient. You can add or delete department names as well as individuals in the drop-down menu at any time. Captcha is integrated to ensure each request is genuine and not spam. Public Records Request Tracker The Public Records Request Tracker allows the public to order copies of the public records maintained by a municipality. The request is routed to the record custodian within a department and an automated response is generated with a unique tracking number. The system allows the full tracking, correspondence, and online handling of all public record requests. The record request form is flexible and customizable for every municipality. Citizen Connect The Citizen Connect App helps open the lines of communication between administrators and their constituency, increasing transparency and interaction. It is a blog that features the option for user feedback comments (comments can be moderated before being published to the website). Page 61 of 67 196 The Government Website Experts The Government Website Experts Facilities Reservation App This app allows the display of conference rooms, parks, shelters, and their amenities to manage their availability. A website visitor can search for facilities by type available, review the amenities for each facility, and easily reserve the facility, including the option to pay for its use. Reduce the administrative workload and encourage community engagement with the Facilities Reservation App. Online Bill Pay Online Bill Pay enables clients to set up secure online payment processing for credit card transactions using Stripe. This integration can be used for utility and tax payments, purchasing items online, making donations to non-profit organizations, and more. Rss Feed The Revize CMS allows customers to generate RSS (Real Simple Syndication) feeds for any genre of news or events. RSS feeds are a trusted way to communicate important information to site visitors while ensuring that they remain engaged with your organization and regularly return to your site. Staff Productivity Apps Agenda Builder With the cutting-edge Agenda Builder app, users can automate the assembly of meeting agendas and minutes, saving your webmasters time for more important tasks. The app allows you to easily create, edit, and manage agendas, adding notes to generate official meeting minutes with a single click. Track user access, assign unique roles for each board or commission, and monitor critical meeting data for future use. Controlled access and permissions ensure secure collaboration. Take control of your time by streamlining your meeting creation and management with the Agenda Builder. Agenda Posting Center Using this multifunctional app, you can upload agendas, meeting packets, meeting minutes, and more. All materials will be in one area on your website for easy access and review before, during, or after each meeting. Old meeting agendas and information are archived per meeting for quick access. Page 62 of 67 197 The Government Website Experts The Government Website Experts Image Manager The Image Manager allows approved staff to upload images from their computer or network folders. The simple interface helps users upload new pictures and stores the uploaded pictures for reuse. Each department can create unique image folders and organize image libraries by department. Obsolete images can be deleted from the image library. Intranet Provides a Dynamic CMS-enabled area with secure login to build out an Intranet for employee- specific information only. It benefits your employees to have an internal organization landing page that can be updated with news, events, alerts, and many of the same modules used on the extranet. Support your employees and ensure their success with the Revize Intranet capabilities. Link Checker When a new link is created, the Revize system checks whether the URL (link) is valid. If not, an error message will be displayed. The useful Link Checker benefits the webmaster by double-checking bad links before they are saved and displayed on your website. It provides a second line of defense for your staff. Menu Manager The Menu Manager allows approved content editors to add or edit site-wide top navigation, and department or section-specific links (e.g. left or right navigation). This feature gives you control to change and update the Navigation menus of your website for continuous improvement. Newsletter App The system empowers non-technical staff to create attractive, informative newsletters and disseminate them with one click to everyone on your distribution list. Activity metrics include displaying bounced and successful emails to help validate email addresses. The application offers the ability to import contact lists, upload images, add groups, assign contact lists to those groups, and export lists. Page 63 of 67 198 The Government Website Experts The Government Website Experts Online Form Builder The Online Form Builder provides a quick and easy alternative for users to communicate with you, offer valuable feedback, and complete tasks online. The forms can be used to have site visitors contact you with questions, comments, and requests, give feedback, volunteer, or sign up for various events, activities, and programs. Web Content Archive Your website history will never be a mystery, because all content edits for your site are archived on the Revize CMS database for reference and future use. Your webmasters can click the History button to view previous versions of a particular page or content blocked from your site. Web Content Schedule The Web Content Schedule feature eliminates the possibility of promoting dated or past events on your site after the event has passed. The guarantee that accurate information is displayed on your website ensures you will never undermine the perceived accuracy and currency of the site’s content with your audience. Audit Trail This is a crucial administrative tracking tool that provides reports on the content change activities of any webpage within the system. The administrator can gauge how often the site is updated, which departments are most active, and use the audit trail for data recovery, if necessary. Auto Sitemap Tool The Revize CMS provides this tool to generate a sitemap automatically. Whenever a new page is added or deleted from the system, the sitemap will republish to adapt the change. An up-to-date sitemap is critical to boost the ranking of your website on different search engines. Page 64 of 67 199 The Government Website Experts The Government Website Experts History Log With the History Log, administrators can view all the archived versions of any web page and restore any old or archived page. It is a useful feature for referring to any archived legal documents or press releases. Roles/Permission Setup Our CMS uses a role-based authentication system in which you can add individual user accounts. Then, assign system roles like Editor, Developer, Administrator, Workflow Approvers, etc. Or, you can add roles for each department and assign department-specific roles to each user. Secure Site Gateway Provides a secure login area for either users of an intranet or users to access information unavailable to the general public. Once users are set-up with a secure login ID, they can manage their password changes as needed. Website Statistics Revize integrates Google’s Web Analytics tool to track the number of site visits, website traffic sources, and more. Your website administrator can run various reports to collect important data on the usage of your website. Workflows By Department Workflows offers a method for Supervisory Oversight of content updates. The process allows an authorized “approver” to compare the current page with the proposed new page content (side-by- side) for easy review and comparison. Page 65 of 67 200 The Government Website Experts The Government Website Experts Mobile Device and Accessibility Apps Alt-Tags Use of alt tags for images, a required part of the Revize CMS image manager feature, allows visually impaired individuals to understand the content of the image. Alt tags are imperative for website accessibility and ADA compliance. Font size adjustment Provides the ability for users to change font size by clicking a button to reach their desired size. Helps those with impaired vision to easily read information on your website. Responsive Web Design Revize uses pixel-rendering Responsive Web Design to accommodate better viewing of text and graphics for any size screen, i.e., smartphones, tablets, iPads, and iPhones. A must-have feature in a world of smartphones. “Our innovative solutions are custom-tailored to meet the needs of each individual client.” Page 66 of 67 201 Thank you For Considering revize Prepared by Thomas J. Jean 150 Kirts Blvd. Troy, MI 48084 Ph: 248−269−9263 x8035 Fax: 866−346−8880 www.revize.com Disclaimer Scope of Proposal: The information contained in this proposal is for general informational purposes only. The content of this proposal is subject to change without notice, and revize LLC reserves the right to modify, amend, or alter any part of the proposal at its sole discretion. The services, deliverables, timelines, and pricing outlined herein are estimates and are subject to further negotiation and final agreement. Page 67 of 67 202