The URL can be used to link to this page

Home My WebLink About8.1 2025 Dublin Community Survey STAFF REPORT CITY COUNCIL Page 1 of 2 Agenda Item 8.1 DATE: June 17, 2025 TO: Honorable Mayor and City Councilmembers FROM: Colleen Tribby, City Manager SUBJECT: 2025 Dublin Community Survey Prepared by: Jordan Foss, Management Analyst II EXECUTIVE SUMMARY: The City Council will receive a presentation on the results from the 2025 Community Survey. STAFF RECOMMENDATION: Receive the presentation. FINANCIAL IMPACT: None. DESCRIPTION: Background Every two years, the City of Dublin conducts a community survey to better understand and track public opinion on the City’s performance across a range of areas. Since 2011, the City has contracted with Fairbank, Maslin, Maullin, Metz & Associates (FM3 Research) to administer these surveys. The community survey serves as a valuable tool for capturing resident perspectives over time, allowing the City to monitor trends and asses its performance year over year. Most survey questions focus on general community context, perceptions of Dublin, and the importance of and satisfaction with City programs and services. The survey also gathers input on preferred communication methods and feedback from recent interactions with the City. A portion of the survey is reserved for timely or issue-specific questions, allowing the City to gather input on current topics of interest. These responses often help guide policy decisions. For example, the 2023 survey included questions on the Downtown Dublin Specific Plan, the Dublin Boulevard extension, and potential term limits for elected officials. 884 Page 2 of 2 2025 Community Survey Process The 2025 Community Survey was conducted from May 28 to June 8, 2025, and included approximately 400 randomly selected community members. The survey was conducted through both telephone and online interviews. Telephone interviews were available in English, Spanish, Chinese, and Hindi. For those selected to participate online, notification mailers were sent in advance. Additionally, the City promoted the survey through social media channels, the Dublin Digest, and a newsflash from the City’s website to inform residents that the survey was being conducted. Many of the questions in the 2025 survey remained consistent with previous years to allow for year-over-year performance comparisons. New questions focused on City communications (online tools, publications, and TV30) as well as communitywide emergency preparedness. The City Council will receive a presentation from FM3 that will detail th e results of the 2025 Community Survey. These results, as well as feedback from the City Council, will inform areas of focus in Staff’s workplan, and provide some context for the next Strategic Planning session (spring 2026). STRATEGIC PLAN INITIATIVE: Strategy 4: Inclusive and Effective Government Objective D: Conduct ongoing outreach and garner feedback on services and programs to meet the community’s needs. NOTICING REQUIREMENTS/PUBLIC OUTREACH: The City Council Agenda was posted. ATTACHMENTS: None. 885 320-1210 Dublin 2025 Community Survey Key Findings of a Survey of Dublin Residents Conducted May 28-June 11, 2025 886 2 Survey Methodology (Note: Not All Results Will Sum to 100% Due to Rounding) Dates May 28-June 11, 2025 Survey Type Dual-mode Resident Survey Total Interviews 443 Margin of Sampling Error (Full Sample) ±4.9% at the 95% Confidence Level (Half Sample) ±7.0% at the 95% Confidence Level Contact Methods Data Collection Modes Survey Tracking 2019, 2021, and 2023 Languages English, Spanish, Mandarin, and Hindi Text Invitations Telephone Calls Email Invitations Telephone Interviews Online Interviews 887 3 Sample demographics match that of the city’s adults overall. Ethnicity Latino 12% White 28% Black or African American 3% Chinese 15% Indian or South Asian 22% Total Asian or Pacific Islander 51% Total Residents of Color 71% Gender Male 49% Female 51% Age 18-29 15% 30-39 25% 40-49 25% 50-64 21% 65 or older 14% Education Non-college graduates 35% Four-year college graduates 65% Homeownership Status Owners 71% Renters 28% Household Income $100,000 or under 17% $100,001 to $150,000 14% $150,001 to $200,000 11% $200,001 to $250,000 12% More than $250,000 45% Language Spoken at Home English only 52% Chinese (Mandarin or Cantonese)12% Hindi 10% Spanish 7% Other 19% 888 4 Community Context 889 5 Q1. Would you say that things in the City of Dublin have been moving in the right direction, in the wrong direction, or have not changed much over the last two years? 35% 40%42% 39% 44% 26%28%28% 15% 25%24% 27% 7%8%6%6% January 2019 April 2021 May 2023 May/June 2025 Right Direction Wrong Track Not Changed Much Don't Know More are happy with the city’s direction than unhappy. 890 6 Q5. Split Sample 42% 32% 37% 32% 26% 13% 14% 6% 29% 36% 21% 15% 17% 22% 11% 17% 22% 19% 17% 20% 30% 25% 14% 22% 7% 11% 24% 31% 27% 30% 32% 24% 9% 29% 31% The cost of housing The local cost of living Population growth Too much growth and development Traffic congestion on local streets and roads The amount people pay in local taxes Waste and inefficiency in City government The City of Dublin’s long-term fiscal stability Extremely Serious Problem Very Serious Problem Somewhat Serious Problem Not Too Serious Problem Don’t Know Extremely/Very Serious Problem 71% 68% 58% 48% 43% 36% 24% 23% Costs of housing and living are top of mind for residents. Please consider a list of concerns that some people say might be problems in the City of Dublin. Please tell me whether you th ink it is an extremely serious problem, a very serious problem, a somewhat serious problem, or a not too serious problem in the city. 891 7 Q5. Please consider a list of concerns that some people say might be problems in the City of Dublin. Please tell me whether you t hink it is an extremely serious problem, a very serious problem, a somewhat serious problem, or a not too serious problem in the city. Split Sample 11% 5% 4% 6% 9% 10% 15% 13% 13% 9% 13% 5% 13% 27% 33% 35% 23% 18% 20% 27% 25% 43% 46% 38% 58% 32% 59% 55% 59% 10% 10% 4% 35% 6% 4% A lack of public transportation options Potholes and street maintenance The condition of the local economy Crime in general Maintaining 911 emergency response times Not enough police officers on the streets Homelessness Litter in parks and other public places Extremely Serious Problem Very Serious Problem Somewhat Serious Problem Not Too Serious Problem Don’t Know Extremely/Very Serious Problem 21% 20% 17% 16% 15% 15% 14% 14% Homelessness and crime are much less concerning. 892 8 Q5. Please consider a list of concerns that some people say might be problems in the City of Dublin. Please tell me whether you t hink it is an extremely serious problem, a very serious problem, a somewhat serious problem, or a not too serious problem in the city. Split Sample Concern Extremely/Very Serious Problem January 2019 April 2021 May 2023 May/June 2025 Difference (2023-2025) The cost of housing 67%59%59%71%+12% The local cost of living 57%52%57%68%+11% Population growth 69%56%52%58%+6% Traffic congestion on local streets and roads 71%41%39%43%+4% Potholes and street maintenance 27%25%21%20%-1% Waste and inefficiency in City government 39%34%26%24%-2% Too much growth and development 72%58%51%48%-3% Litter in parks and other public places ----18%14%-4% The amount people pay in local taxes 34%35%41%36%-5% A lack of public transportation options 29%30%27%21%-6% Not enough police officers on the streets 24%17%22%15%-7% The condition of the local economy 26%25%25%17%-8% Homelessness 12%25%23%14%-9% Maintaining 911 emergency response times 31%25%25%15%-10% The City of Dublin's long-term fiscal stability --25%35%23%-12% Crime in general 21%22%35%16%-19% Cost of housing and living are becoming more prominent concerns while crime has decreased. 893 9 Perceptions of Dublin 894 10 Q2. 37% 36% 33% 27% 50% 51% 54% 51% 12% 11% 11% 20% May/June 2025 May 2023 April 2021 January 2019 Excellent Good Fair Poor Don't Know Excellent/ Good 87% 87% 87% 78% In general, would you say that Dublin is an excellent, good, fair, or poor place to live? Residents overwhelmingly believe that Dublin is an excellent or good place to live – a view consistent with prior years. 895 11 Q3. 40% 35% 38% 31% 40% 46% 43% 46% 11% 11% 12% 14% 7% 6% 5% 6% May/June 2025 May 2023 April 2021 January 2019 Excellent Good Fair Poor Don't Know Excellent/ Good 80% 81% 81% 77% In general, would you say that Dublin is an excellent, good, fair, or poor place to raise children? Residents also continue to view Dublin as an excellent or good place to raise children. 896 12 94% 92% 82% 79% 78% 77% 77% 67% 23% 4% 7% 14% 19% 20% 15% 17% 31% 77% Good place to live, work and raise a family Safe Welcoming Growing Diverse Inclusive Up and coming Has a strong sense of community Affordable Total Well Total Not Well Difference +90% +85% +68% +60% +58% +62% +60% +36% -54% Here are some words and phrases that could be used to describe Dublin. Please indicate whether you think it describes Dublin very well, somewhat well, not too well, or not at all well. Q6. Split Sample Residents see Dublin as safe and welcoming – but do not see it as affordable. 897 13 Q6 a-h. Here are some words and phrases that could be used to describe Dublin. Please indicate whether you think it describes Dublin very well, somewhat well, not too well, or not at all well. Split Sample Word/Phrase Total Well January 2019 April 2021 May 2023 May/June 2025 Difference (2023-2025) Up and coming 72%65%71%77%+6% Safe 89%93%89%92%+3% Inclusive 73%77%75%77%+2% Good place to live, work, and raise a family 88%95%92%94%+2% Welcoming 82%79%83%82%-1% Diverse 81%81%81%78%-3% Growing 81%86%85%79%-6% Affordable 31%37%34%23%-11% Residents are more likely to describe Dublin as “up and coming” than in prior years. 898 14 Views of City Government 899 15 Q4. 21% 19% 18% 24% 35% 42% 38% 34% 12% 10% 13% 12% 17% 19% 20% 18% 15% 10% 11% 12% May/June 2025 May 2023 April 2021 January 2019 Great Need Some Need A Little Need No Real Need Don't Know Great/Some Need A Little/ No Real Need 56%29% 61%29% 55%33% 58%30% In your personal opinion, do you think there is a great need, some need, a little need, or no real need for additional funds to continue to provide the level of City services that Dublin residents need and want? Nearly three in five see at least some need for additional funding – a view consistent with prior years. 900 16 Q7. 11% 8% 5% 4% 6% 50% 30% 26% 25% 20% 28% 34% 19% 28% 35% 11% 12% 27% 18% 8% 17% 38% 16% 21% Providing services in general Operating in a way that meets the cultural needs of the community Managing the City’s budget and finances Planning for the City’s future infrastructure needs in terms of designing future City roads and traffic controls Operating in a way that is open and transparent to the public Excellent Good Fair Poor Don't Know Excellent/ Good 61% 38% 31% 29% 26% Here is a list of some different functions of Dublin’s city government. Please indicate whether you think the City is doing an excellent, good, fair, or poor job in providing that element. Residents broadly believe the City is doing a good job providing services generally. 901 17 Q7. Here is a list of some different functions of Dublin’s city government. Please indicate whether you think the City is doing a n excellent, good, fair, or poor job in providing that element. *Wording Slightly Different in Previous Survey Function Excellent/Good January 2019 April 2021 May 2023 May/June 2025 Difference (2023-2025) Managing the City's budget and finances 27%34%26%31%+5% Planning for the City's future infrastructure needs, in terms of designing future City roads and traffic controls 23%34%27%29%+2% Providing services in general 57%63%63%61%-2% Residents' perceptions of these functions have changed very little since 2023. 902 18 Safety 903 19 62% 62% 59% 48% 40% 23% 28% 29% 31% 36% 39% 20% 4% 6% 6% 5% 9% 12% 5% 8% 7% 10%7% 5% 27% Walking or playing in the City park closest to your residence Walking in your neighborhood ^In general Driving on Dublin streets Walking in the downtown area Bicycling Very Safe Somewhat Safe Neither Safe Nor Unsafe Somewhat Unsafe Very Unsafe Don’t Know Total Safe Total Unsafe 91%4% 90%4% 89%5% 83%11% 79%8% 43%18% Q8. ^Not Part of Split Sample How safe do you feel in Dublin _______? Do you feel very safe, somewhat safe, somewhat unsafe, very unsafe, or neither safe nor unsafe? Residents overwhelmingly feel safe walking in their parks and neighborhoods, driving and in the city generally. 904 20 Q8. How safe do you feel in Dublin _______? Do you feel very safe, somewhat safe, somewhat unsafe, very unsafe, or neither safe nor unsafe? ^Not Part of Split Sample Activity Total Safe January 2019 April 2021 May 2023 May/June 2025 Difference (2023-2025) Walking or playing in the City park closest to your residence 91%89%87%90%+4% Walking in the downtown area 82%75%76%79%+3% ^In general 89%94%91%89%-2% Driving on Dublin streets 79%84%85%83%-2% Walking in your neighborhood 97%94%96%90%-6% Shifts in the perceptions of safety are minimal. 905 21 Assessing City Services 906 22 Assessing City Services ✓Respondents were asked to rate the importance of 22 services and programs that the City provides: is it extremely, very, somewhat or not too important to making Dublin a good place to live? ✓Then they were asked whether they were satisfied or dissatisfied with the same list of services and programs. ✓We then looked at the interaction of importance and satisfaction levels to show areas of strength and areas for improvement. 907 23 77% 68% 60% 50% 51% 53% 55% 19% 27% 30% 41% 38% 36% 32% 6% 8% 8% 12% 10% Providing 911 emergency response services Providing fire protection services ^Police treating the local community professionally Maintaining City parks Providing safe sidewalks and paths for pedestrians Repairing and maintaining local streets and roads Extremely Important Very Important Somewhat Important Not Too Important No Opinion/Don't Know Extremely/Very Important 96% 95% 91% 91% 90% 88% 87% Q9. ^Not Part of Split Sample Please consider some specific services provided to Dublin residents. Please indicate how important you feel each service is to making Dublin a good place to live: either extremely important, very important, somewhat important, or not too important. Keeping City buildings, such as the library, Shannon Community Center, the Senior Center, The Wave Aquatic Complex, and local police and fire stations, clean and in good condition Residents highly value emergency services, fire protection, policing, parks, sidewalks, and streets. 908 24 55% 52% 46% 48% 35% 34% 31% 35% 30% 32% 38% 34% 47% 42% 45% 38% 8% 9% 13% 13% 14% 22% 19% 20% 4% 5% 4% Providing police protection Preserving open space Managing traffic signal timing and traffic flow on City streets Providing public library services Recruiting and retaining companies and businesses to the city Maintaining City open space trails Providing recreational programs and opportunities for youth Supporting Dublin as a good place to do business Extremely Important Very Important Somewhat Important Not Too Important No Opinion/Don't Know Extremely/Very Important 84% 84% 84% 83% 83% 76% 76% 73% Q9. Please consider some specific services provided to Dublin residents. Please indicate how important you feel each service is to making Dublin a good place to live: either extremely important, very important, somewhat important, or not too important. Split Sample Supporting businesses and youth programs are also important to residents. 909 25 42% 28% 32% 29% 30% 23% 20% 29% 42% 36% 35% 33% 31% 33% 22% 24% 21% 23% 18% 24% 29% 4% 6% 8% 16% 10% 14% 5% 5% 12% 4% Providing recreation opportunities and programs, such as education, art, exercise, and wellness programs Providing playing fields for youth and adult sports Providing programs for seniors Providing safe bicycle lanes and paths Assigning police officers to local schools to promote school safety Managing the permitting process when homeowners request new construction or remodels Providing cultural activities and events Extremely Important Very Important Somewhat Important Not Too Important No Opinion/Don't Know Extremely/Very Important 71% 70% 68% 64% 63% 54% 54% Q9. Please consider some specific services provided to Dublin residents. Please indicate how important you feel each service is to making Dublin a good place to live: either extremely important, very important, somewhat important, or not too important. Split Sample Residents value recreation and sports programs with less intensity. 910 26 Q10. Split Sample 54% 43% 49% 56% 25% 44% 44% 36% 46% 37% 27% 59% 39% 36% 8% 5% 4% 4% 8% 8% 7% 6% 11% 11% 5% 5% 10% Maintaining City parks Providing public library services Providing police protection Maintaining City open space trails Providing safe sidewalks and paths for pedestrians Providing playing fields for youth and adult sports Very Satisfied Somewhat Satisfied Somewhat Dissatisfied Very Dissatisfied No Opinion/Don't Know Total Satisfied Total Dissatisfied 90%8% 89%5% 87%2% 84%5% 84%11% 83%12% 81%10% Please consider the same list of services provided to Dublin residents. Please indicate how satisfied you are with that service: either very satisfied, somewhat satisfied, somewhat dissatisfied, or very dissatisfied. Residents are highly satisfied with parks, City buildings, police protection, pedestrian safety and open space. Keeping City buildings, such as the library, Shannon Community Center, the Senior Center, The Wave Aquatic Complex, and local police and fire stations, clean and in good condition 911 27 Q10. Please consider the same list of services provided to Dublin residents. Please indicate how satisfied you are with that service: either very satisfied, somewhat satisfied, somewhat dissatisfied, or very dissatisfied. ^Not Part of Split Sample 33% 54% 35% 40% 29% 34% 20% 32% 47% 24% 39% 33% 44% 36% 47% 29% 13% 8% 7% 4% 6% 12% 5% 5% 4% 19% 17% 16% 22% 21% 17% 33% Repairing and maintaining local streets and roads Providing fire protection services Providing cultural activities and events ^Police treating the local community professionally Providing recreational programs and opportunities for youth Providing recreation opportunities and programs, such as education, art, exercise, and wellness programs Providing safe bicycle lanes and paths Providing 911 emergency response services Very Satisfied Somewhat Satisfied Somewhat Dissatisfied Very Dissatisfied No Opinion/Don't Know Total Satisfied Total Dissatisfied 79%18% 78%4% 74%9% 73%10% 72%6% 70%9% 67%16% 61%5% Broad shares are also satisfied with road repairs, fire protection, cultural activities, and police professionalism. 912 28 Q10. Please consider the same list of services provided to Dublin residents. Please indicate how satisfied you are with that service: either very satisfied, somewhat satisfied, somewhat dissatisfied, or very dissatisfied. Split Sample 23% 29% 13% 7% 20% 11% 6% 36% 26% 41% 45% 25% 32% 24% 10% 17% 27% 19% 4% 11% 9% 19% 16% 6% 4% 28% 9% 23% 50% 43% 56% Supporting Dublin as a good place to do business Preserving open space Managing traffic signal timing and traffic flow on City streets Recruiting and retaining companies and businesses to the city Providing programs for seniors Assigning police officers to local schools to promote school safety Managing the permitting process when homeowners request new construction or remodels Very Satisfied Somewhat Satisfied Somewhat Dissatisfied Very Dissatisfied No Opinion/Don't Know Total Satisfied Total Dissatisfied 58%14% 55%36% 54%43% 52%25% 45%5% 43%14% 30%13% Traffic management, open space preservation, and recruiting business are potential areas for improvement. 913 29 Residents are more satisfied with public library services and cultural events now than in 2023, and less satisfied with traffic and recruiting business. Q10. Please consider the same list of services provided to Dublin residents. Please indicate how satisfied you are with that service: either very satisfied, somewhat satisfied, somewhat dissatisfied, or very dissatisfied. More Satisfied (Change in Total Satisfied) Less Satisfied (Change in Total Dissatisfied) Providing public library services (+10) Managing traffic signal timing and traffic flow on City streets (+6) Providing cultural events and activities (+5) Recruiting and retaining companies and businesses to the city (+6) 914 30 It can be informative to compare importance and satisfaction ratings to see if there are any relative mismatches between importance and satisfaction. 915 31 All services are generally seen as important, but given unfamiliarity with some services, satisfaction levels can appear somewhat low. Q9 & Q10. 0% 20% 40% 60% 80% 100% 0%20%40%60%80%100% To t a l S a t i s f a c t i o n Extremely/Very Important 916 32 Removing the “don't knows” from the satisfaction ratings to create “informed” satisfaction ratings creates a cluster of services in the upper right. Q9 & Q10. (Informed) 0% 20% 40% 60% 80% 100% 0%20%40%60%80%100% “I n f o r m e d ” S a t i s f a c t i o n Extremely/Very Important Let’s zoom in to look at these more closely … 917 33 In general, it appears that informed satisfaction levels are highest with services residents deem most important ... Q9 & Q10. (Informed) 50% 60% 70% 80% 90% 100% 50%60%70%80%90%100% “I n f o r m e d ” S a t i s f a c t i o n Extremely/Very Important 918 34 Q9 & Q10. (Informed) 50% 60% 70% 80% 90% 100% 50%60%70%80%90%100% “I n f o r m e d ” S a t i s f a c t i o n Extremely/Very Important The three exceptions are traffic management, preserving open space, and recruiting and maintaining businesses to the City. Recruiting and retaining companies and businesses to the city Preserving open space Managing traffic signal timing and traffic flow on City streets 919 35 Better growth management is a leading suggestion for ways that the City could improve quality of life. In your opinion, what is the most important thing the City of Dublin can do to improve City services for the people who live and/or work here? 16% 9% 9% 9% 9% 9% 9% 8% 8% 7% 7% 6% 3% 6% 1% 2% 3% Slow growth/overpopulation Address safety/crime Improve education Address affordable housing Improve the local economy/more jobs Promote growth/development Address walking/biking/transit infrastructure/safety Maintain parks/trails/open space/environment Improve services (general) Address traffic congestion Better communication Repair streets/roads More events/recreation opportunities Other None/Nothing Don't know/Unsure Refused (Open-ended) Q20.920 36 Verbatim Responses from Residents Improve traffic patterns - takes way too long to get from one side of Dublin to the other. Most important is improving traffic and roads. Second most important for me is adding more retail and restaurants - Dublin should have something similar to Pacific Commons in Fremont. Improve the "downtown" experience by attracting decent eateries, restaurants and shops. Fix traffic lights timing sequence. Maintain and keep clean and safe our city parks daily! Crack down on racing and unsafe motorists. Don’t increase the population without a plan for infrastructure increases (including roads and traffic). More affordable housing options and public transit. Affordable housing, especially for seniors. Fix potholes on Dougherty Road near the I-580 exits and Dublin Blvd intersection. Stop expanding housing and making the city more crowded. Create "Third Places" and foster a sense of community. I think we need a better budget for the schools. Q20. In your opinion, what is the most important thing the City of Dublin can do to improve City services for the people who live and/or work here? More transparency about activities and offerings. Maybe a “new resident” handbook with details. Street and road maintenance shouldn’t take years. 921 37 Three quarters of residents have taken some kind of step for emergency preparation. Which of the following steps have you and your family taken to prepare for wildfires, earthquakes, and other types of natural and human-caused emergencies and disasters in Dublin? 36% 28% 26% 21% 19% 19% 18% 12% 6% 2% 24% 2% Packed a “go bag” with essentials for evacuation Taken a First Aid or CPR course Learned your evacuation zone Stored three gallons of water per person Signed up for Genasys, AC Alert, or Nixle Designated an emergency contact outside the area Planned an emergency meeting point near your home Planned an emergency meeting point outside your neighborhood Taken a community education course Other None of the above Don’t know (Multiple Responses Accepted) Q18.922 38 Communications 923 39 Q19 Split A & Split B. 48% 32% 22% 15% 13% 10% 1% 5% 12% 5% Do You Currently Would You Like To Email City website Dublin Digest newsletter Nextdoor Facebook Instagram YouTube Other None of the above Don’t know Email is the most preferred form and most currently used form of communications from the City. 70% 24% 21% 7% 13% 9% 9% 2% 9% 2% How (HALF SAMPLE: do you currently) (HALF SAMPLE: would you like to) receive communications from the City of Dublin? 924 40 Q15. 5% 7% 5% 75% 8% Cable TV only Online only Both ways Never watched TV30 Don’t know Have you ever watched anything on Tri-Valley Community Television, either on cable television or online? Total Yes 17% Just under one fifth have watched Tri-Valley Community Television. Residents most likely to have watched Tri-Valley Community Television: •Have lived in Dublin for over 30 years •Have a household income of $100,000 or less •Are ages 65-74 •Are women without children •Are renters 925 41 Which of the following programs have you watched on Tri-Valley Community Television? 56% 32% 29% 20% 17% 8% 8% 7% 7% 2% 11% 3% City Council meetings School Board meetings Events and parades High school sports Mayor’s Reports Zone 7 Water District meetings Interviews Local history Educational programming Other None of the above Don’t know (Open-ended; Asked of Those Who Have Watched Tri-Valley Community Television Only, n=76) Q16. Those who have watched Tri-Valley Community Television largely report watching City Council meetings. 926 42 Interactions with the City 927 43 Q11 & Q13. Yes 43% No 55% Don't Know 2% Those who have contacted a City department recently are broadly satisfied with the customer service they received. Over the last two years, have you had contact with a City department or agency in person, on the phone, or via email? 58% 23% 9% 9% 2% Very satisfied Somewhat satisfied Not too satisfied Not at all satisfied Don't know Total Not Satisfied 17% Total Satisfied 80% Would you say that you were very satisfied, somewhat satisfied, not too satisfied, or not at all satisfied with the overall level of customer service you received? (Asked of Those Who Had Contact, n=192) 928 44 Residents are most likely to have contacted the police department. With which department or agency did you most recently have contact? 27% 15% 8% 8% 5% 5% 4% 4% 3% 3% 2% 1% 1% 1% 11% 4% Police Parks, recreation, and other community services City administration/Human resources Fire Building and safety services/Permit counter Public Works/Engineering Code enforcement Infrastructure/Streets Housing Library services Planning Business licensing City Clerk Finance Other Don’t know (Open-ended; Asked of Those Who Have Had Contact Only, n=192) Q12.929 45 Q14. Yes 1%No 96%Don't Know 3% Has language ever been a barrier for you in accessing City services or information? (Asked of Those Who Speak Non-English Language, n=216) 48% of respondents speak a second language at home, the most prominent being Chinese, Hindi, and Spanish. Those most likely to experience a language barrier: •Are white residents •Are non-college educated women •Have some college education •Are women over age 50 Very few foreign language speakers have experienced language barrier while accessing City services. 930 46 Conclusions 931 47 Conclusions •Residents continue to report being very happy with life in Dublin: they feel it’s a great place to live and raise a family, that it’s safe, and give good ratings on job performance and customer service. •They see the city as diverse, welcoming, growing, and “up and coming,” but at the same time, they are concerned about cost of living (housing particularly) and traffic. •Residents value emergency services and maintaining parks, sidewalks, and streets, and also give the City high marks for provision of these services. •At the same time, there is room for improvement in how the City manages traffic, preserves open space, and attracts and retains businesses, as well as how it operates transparently. •Three quarters of residents have taken measures to prepare for emergencies and natural disasters. The most popular measures include packing a go-bag and taking a first aid course. •Residents prefer the City communicate to them via email; three-quarters say they have never watched Tri-Valley Community Television. 932 Curt Below Curt@FM3research.com Miranda Everitt Miranda@FM3research.com Denny Han Denny@FM3research.com 933